Floor Manager - Soho, London
About Nessa & Yasmin:
A modern British restaurant and bar rooted in character and charm, Nessa brings together nostalgic dishes and contemporary flair in the heart of Soho. Designed for conversation, it's a space that invites long lunches and spontaneous evenings.
Yasmin, nestled among Soho's rooftops on the corner of Brewer and Warwick Street, is an intimate Middle Eastern restaurant, bar, and terrace with panoramic city views. It's a suntrap ideal for leisurely lunches, sundown cocktails, late-night dining and revelry. We serve seasonal Middle Eastern sharing plates, boast an extensive wine list, and offer lively cocktails, ensuring an unforgettable experience, day or night.
The Role
We are looking for a Floor Manager to be part of our Restaurant Management team. You will be a natural people person, have a passion for high end service and food, and be able to develop a strong team culture through your training and experience.
Responsibilities:
- Lead, coach and motivate the team to deliver exceptional service and achieve departmental revenue goals.
- Support staff training and development.
- Carry out opening and closing procedures.
- Provide visible managerial presence on the floor, welcoming and engaging with guests to ensure they receive prompt, courteous and efficient service.
- Handle guest feedback, special requests, and complaints with discretion, professionalism, and empathy.
- Ensure all food service areas are always clean and tidy.
- Maintain a thorough working knowledge of food and beverage menus, to be able to advise guests on selection and promote additional sales accordingly.
- Monitor overall service, making recommendations for improvement.
- Ensure adherence to health, safety, hygiene, and licensing regulations.
Requirements:
- Proven leadership experience in a hospitality environment.
- Strong communication skills, ability to inspire, delegate and resolve conflicts effectively.
- A hands-on approach with the ability to lead by example during peak service times.
- A passion for hospitality and a genuine desire to create memorable guest experiences.
- Adaptability and resilience in a fast-paced, high-pressure environment.
- Flexibility to work early mornings, weekends, and holidays as required.
What We Can Offer You:
- Free meals on shift and discounts for you, family and friends
- Your birthday off!
- Healthcare and wellbeing support
Floor Manager - Soho, London employer: Brava London Restaurant Collection
At Yasmin, we pride ourselves on being an exceptional employer, offering our Waiting Staff a vibrant work culture in the heart of Soho. With benefits like free meals during shifts, healthcare support, and clear progression paths, we ensure our team feels valued and supported while creating memorable dining experiences for our guests. Join us to be part of a dynamic environment that celebrates individuality and fosters personal growth.
Contact Details:
Brava London Restaurant Collection Recruitment Team
