At a Glance
- Tasks: Lead and inspire a team to deliver exceptional service in a vibrant restaurant setting.
- Company: Nessa & Yasmin, a modern British and Middle Eastern restaurant in the heart of Soho.
- Benefits: Free meals on shift, discounts for family and friends, and your birthday off!
- Other info: Flexible hours with opportunities for growth in a fast-paced environment.
- Why this job: Join a dynamic team and create memorable experiences for guests every day.
- Qualifications: Proven leadership experience in hospitality and strong communication skills.
The predicted salary is between 29700 - 36300 £ per year.
Floor Manager - London About Nessa & Yasmin, A modern British restaurant and bar rooted in character and charm, Nessa brings together nostalgic dishes and contemporary flair in the heart of Soho.
Designed for conversation, it's a space that invites long lunches and spontaneous evenings.
Yasmin, nestled among Soho's rooftops on the corner of Brewer and Warwick Street, is an intimate Middle Eastern restaurant, bar, and terrace with panoramic city views.
It's a suntrap ideal for leisurely lunches, sundown cocktails, late-night dining and revelry.
We serve seasonal Middle Eastern sharing plates, boast an extensive wine list, and offer lively cocktails, ensuring an unforgettable experience, day or night.
The Role We are looking for a Floor Manager to be part of our Restaurant Management team.
You will be a natural people person, have a passion for high end service and food, and be able to develop a strong team culture through your training and experience.
Responsibilities: Lead, coach and motivate the team to deliver exceptional service and achieve departmental revenue goals.
Support staff training and development.
Carry out opening and closing procedures.
Provide visible managerial presence on the floor, welcoming and engaging with guests to ensure they receive prompt, courteous and efficient service.
Handle guest feedback, special requests, and complaints with discretion, professionalism, and empathy.
Ensure all food service areas are always clean and tidy.
Maintain a thorough working knowledge of food and beverage menus, to be able to advise guests on selection and promote additional sales accordingly.
Monitor overall service, making recommendations for improvement.
Ensure adherence to health, safety, hygiene, and licensing regulations.
Requirements: Proven leadership experience in a hospitality environment.
Strong communication skills, ability to inspire, delegate and resolve conflicts effectively.
A hands-on approach with the ability to lead by example during peak service times.
A passion for hospitality and a genuine desire to create memorable guest experiences.
Adaptability and resilience in a fast-paced, high-pressure environment.
Flexibility to work early mornings, weekends, and holidays as required.
- What We
- Can
- Offer
You: Free meals on shift and discounts for you, family and friends Your birthday off!
Healthcare and wellbeing support41bf1e1f-b16b-4260-a40a-17c77a06fd15
Floor Manager - London employer: Brava London Restaurant Collection
At Yasmin, we pride ourselves on being an exceptional employer, offering our Waiting Staff a vibrant work culture in the heart of Soho. With benefits like free meals during shifts, healthcare support, and clear progression paths, we ensure our team feels valued and supported while creating memorable dining experiences for our guests. Join us to be part of a dynamic environment that celebrates individuality and fosters personal growth.
Contact Details:
Brava London Restaurant Collection Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager - London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Brava London Restaurant Collection. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Brava London Restaurant Collection
Don't be shy about reaching out to Brava London Restaurant Collection directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Floor Manager - London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Brava London Restaurant Collection and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Brava London Restaurant Collection
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
