Service Desk Engineer
Monday to Friday, 8:30am – 5:00pm
Office based in Orpington
Competitive Salary
Our client is looking for a service desk engineer to join their team. they are looking for an enthusiastic and technically proficient individual to be a part of a growing department. In this role, you will be responsible for guiding their customers through complex technical issues, resolving fault tickets, and ensuring their clients receive top-notch support. You will have the opportunity to work with a variety of platforms and systems, including Windows, Mac OS, Google Workspace, Office 365, and cloud Wi-Fi solutions.
Key Responsibilities
- Customer Support: Provide expert guidance to customers and resolve complex fault tickets within SLAs, ensuring customer satisfaction and adherence to timelines.
- Technical Troubleshooting: Diagnose and resolve issues related to desktops, networks, Wi-Fi, and cloud systems.
- Office 365 and Google Workspace Administration: Support the multiple customers that use Office 365 and Google Workspace within their ecosystem for email and collaboration tools.
- Requirements Gathering: Collaborate with customers to understand and document their technical requirements, through phone or Teams meetings.
- Vendor Liaison: Work with external vendors to resolve technical queries and issues in a timely and efficient manner.
Skills and Experience
We’re looking for someone who is:
- Passionate About IT: A genuine interest in technology and problem-solving.
- Technically Proficient: Knowledge and experience with:
- Workstations: Windows 10, Windows 11
- Google Workspace administration
- Cloud Wi-Fi platform administration
- Apple Mac platforms and Mac OS
- IT-focused ticketing systems
- Networking fundamentals
- Windows Servers (full range)
- Office 365 and SharePoint
• Excellent Communicator: Strong written, verbal, and interpersonal skills, with the ability to translate technical information for non-technical users.
• People-Oriented: A customer-focused mindset with a willingness to go the extra mile to resolve client issues.
• Organised and Multi-Tasking: Able to manage tight deadlines, prioritise tasks, and work effectively under pressure.
• Detail-Oriented and Creative: Pays close attention to detail, thinks outside the box, and is open to challenging the status quo.
Preferred Qualifications:
While not required, the following certifications are highly desirable:
• CompTIA Network+
• Microsoft 365 Fundamentals (MS-900)
• Microsoft 365 Administrator (MS-102)
If you're passionate about IT, love solving technical challenges, and are eager to make an impact in a company that values customer service, innovation, and collaboration, we would love to hear from you!
*Braundton Consulting is a recruitment agency recruiting on behalf of a customer.
Service Desk Engineer in Orpington employer: Braundton Consulting Limited Careers
Braundton Consulting is an exceptional employer that fosters a dynamic and supportive work environment in Sidcup. With a focus on employee growth, the company offers comprehensive training and development opportunities, ensuring that team members can thrive in their roles. The proactive culture encourages collaboration and innovation, making it an ideal place for individuals seeking a meaningful career in land resourcing.
Contact Details:
Braundton Consulting Limited Careers Recruitment Team
