Senior Maintenance Coordinator in Bexley

Senior Maintenance Coordinator

Do not wait to apply after reading this description a high application volume is expected for this opportunity.

Monday to Friday, 9am – 5pm

Office based in Sidcup

£35,000 - £40,000 per annum (depending on experience)

Our client is looking for a senior maintenance coordinator to join their growing team. The main purpose of this role is to take full ownership of an allocated key client route/s, personally carrying out the day-to-day duties of a Maintenance Coordinator and acting as the main contact for the client/s. Alongside this route responsibility, oversee the maintenance coordination function across all lifts under contract, providing direction and support to the Maintenance Coordinators.

Ensure servicing, call-outs, reports and outstanding actions are managed accurately and on time, resolve operational issues and identify risks before they develop. Act as the first point of escalation for coordinators, clients and engineers, providing full coordinator cover during leave and absence. Support the Maintenance and Repairs Manager by taking ownership of daily coordination issues and escalating matters requiring management approval.

Main Duties and responsibilities:

• Act as the main client contact and remain accountable for route administration, service delivery, communication and follow-up through to completion.
• Prepare and maintain the monthly service schedule for the key client route, book visits and arrange site access with the client, prioritising key client requirements and overdue servicing. Rearrange attendance when engineers are absent or diverted to emergencies and keep the client informed.
• Process service, breakdown and night-call worksheets for the key client route, chasing missing or unclear reports and photographs. Save reports and recommendations in the relevant folders, prioritise lifts out of service, update lift status on internal systems, mark completed services off the monthly schedule and issue reports to the client and relevant portals.
• Log and action LOLER and insurance reports for the key client route, raise and process RCs, maintain the relevant folders and tracking spreadsheets and arrange required attendance. Progress each item through to confirmed completion, retain completion evidence and escalate urgent defects, overdue actions and barriers to resolution.
• Progress engineer recommendations and outstanding jobs for the key client route, liaising with engineers, technicians, suppliers and subcontractors. Obtain quotations and parts information, save quotations in the relevant SC or BC folders, refer chargeable works to Sales and Repairs and follow up agreed actions through to completion. xgikmsk
• Review the key client route weekly, checking servicing completion, open call-outs, lifts out of service, LOLER items and outstanding recommendations. Agree and progress actions, keep the client updated and ensure accurate route information is includ...