At a Glance
- Tasks: Lead hospitality operations and ensure team excellence in a vibrant environment.
- Company: Join the award-winning Heartwood Collection, known for its cosy pubs and brasseries.
- Benefits: Enjoy competitive salary, training, discounts, and enhanced leave options.
- Other info: Exciting expansion plans with over 40 locations and a warm community atmosphere.
- Why this job: Be part of a growing team with real opportunities for career progression.
- Qualifications: 2-3 years as Deputy GM with strong leadership and hospitality skills.
The predicted salary is between 40000 - 41000 £ per year.
At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Deputy General Manager. We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.
What We Offer
- Competitive salary package, includes TRONC*
- Contract of 48 hours
- Bespoke training and development through our Stepping Stones programme
- Access to the Employee Assistance Program with Hospitality Action
- Instant pay access through EarlyPay
- Enhanced Maternity & Paternity leave
- Up to £1,500 Referral Bonus
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
- A birthday gift and Long Service Recognition
- Discounts on hundreds of retailers and experiences via Reward Gateway
- Cycle to Work Scheme
About You
- Passionate and vibrant personality, a real people person who cares for the guests, team and experience
- Clear track record of assisting in running a site and/or fresh food restaurant experience and delivering training and support to other managers and team members
- Able to run all different aspects of hospitality, including bar, host stand (and reception for rooms site), with a proven record of leadership skills
- 2-3 years experience as a Deputy General Manager, with knowledge of branded operations
- Taking on the responsibilities of a General Manager with the understanding of financial aspects and requirements of running a site
Heartwood Collection is a multi-award-winning hospitality group, including Sunday Times Best Places to Work winner 2024 and double winner at the Publican Awards 2024 for Best Pub Brand/Concept at the Publican Awards 2025.
At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate. Join us and be part of a community that’s warm, genuine, and full of life.
Deputy GM: Lead Hospitality Ops & Team Excellence in Bournemouth employer: Brasserie Blanc
At Heartwood Collection, we pride ourselves on being an award-winning hospitality group that fosters a vibrant and supportive work culture. With competitive salaries, bespoke training through our Stepping Stones programme, and numerous employee benefits including discounts and referral bonuses, we are dedicated to the growth and well-being of our team. Join us in a dynamic environment where your passion for hospitality can flourish, and be part of our exciting expansion journey across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy GM: Lead Hospitality Ops & Team Excellence in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Deputy GM role. You never know who might have the inside scoop on openings at places like Heartwood Collection.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, be yourself and let your passion for hospitality shine through. Remember, they’re looking for vibrant individuals who care about the guest experience.
✨Tip Number 3
Prepare for those interviews! Brush up on your knowledge of running a site and fresh food operations. Be ready to discuss your leadership skills and how you've supported your team in the past—this is your time to shine!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Heartwood Collection family. Don’t miss out on this opportunity!
We think you need these skills to ace Deputy GM: Lead Hospitality Ops & Team Excellence in Bournemouth
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for hospitality shine through! We want to see that vibrant personality of yours and how much you care about creating amazing experiences for guests and your team.
Tailor Your CV:Make sure your CV is tailored to the Deputy GM role. Highlight your experience in running hospitality operations and any training you've provided to others. We love seeing a clear track record of leadership skills!
Be Specific About Your Experience:In your cover letter, be specific about your previous roles and responsibilities. Mention any fresh food restaurant experience and how you've handled financial aspects in your past positions. We’re looking for someone who can hit the ground running!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Heartwood Collection. We can’t wait to hear from you!
How to prepare for a job interview at Brasserie Blanc
✨Know the Heartwood Collection
Before your interview, take some time to research the Heartwood Collection. Familiarise yourself with their values, the atmosphere of their pubs and brasseries, and their commitment to fresh, seasonal dishes. This will not only show your genuine interest but also help you align your answers with their ethos.
✨Showcase Your Leadership Skills
As a Deputy General Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved operations. Be ready to discuss how you can bring that same energy to Heartwood Collection.
✨Prepare for Financial Discussions
Since the role involves understanding the financial aspects of running a site, brush up on key financial metrics relevant to hospitality. Be prepared to discuss how you've managed budgets or increased profitability in previous roles. This will highlight your readiness to take on the responsibilities of a General Manager.
✨Emphasise Your People Skills
Heartwood Collection values a vibrant personality and a people-centric approach. Think of specific instances where you've gone above and beyond for guests or supported your team. Sharing these stories will illustrate your passion for hospitality and your ability to create a welcoming environment.
