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For Companies At a Glance
- Tasks: Support and maintain IT systems, troubleshoot hardware, and assist with ERP solutions.
- Company: Join a Fortune 500 company dedicated to healthcare innovation.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Other info: Dynamic work environment with a focus on teamwork and personal development.
- Why this job: Be part of a team that makes a real difference in healthcare.
- Qualifications: Technical knowledge of PC hardware, networking, and Microsoft 365 required.
The predicted salary is between 25000 - 32000 £ per year.
This role combines IT support and business systems support. The successful candidate will:
- Support and maintain in-house computer systems, desktops, software, and peripherals, including installation, diagnosis, repair, and upgrades.
- Develop an understanding of business processes to effectively leverage the ERP system and support the organisation’s information needs, improving overall business performance.
Key Responsibilities
- IT Support
- Assist in the setup, maintenance, and support of hardware and software, including Microsoft products (e.g. Business Central, Microsoft 365) and VoIP systems (e.g. 8x8).
- Install, configure, test, maintain, monitor, and troubleshoot user workstations, network hardware, and peripheral devices.
- Accurately document hardware failures, repairs, installations, and removals.
- Support the planning and implementation of new hardware and system projects.
- Maintain up-to-date knowledge of hardware, software, and associated costs.
- Maintain an inventory of IT equipment and peripherals.
- Liaise with third-party IT providers and vendors when required.
- Generate reports and analytics from the ERP system (Business Central) to support management decision-making.
- Work with staff to understand business requirements and provide system-based solutions.
- Provide training and support to staff on IT systems and processes.
- Respond to IT support requests via phone and email in a timely manner.
- Assist in improving system usage to enhance efficiency and business insight.
Knowledge & Experience
- Strong technical knowledge of PC hardware, networking, and Microsoft 365.
- Hands-on experience with hardware troubleshooting and support.
- Experience supporting ERP systems (ideally Business Central).
- Ability to read and understand technical manuals and documentation.
- Strong analytical and problem-solving skills.
- Excellent communication skills, both written and verbal.
- Ability to present technical information in a user-friendly manner.
- Strong organisational skills with the ability to prioritise tasks in a high-pressure environment.
- Self-motivated, proactive, and adaptable.
- Ability to quickly learn new systems and technologies.
Work Conditions
- Prolonged periods of sitting.
- Occasional lifting and moving of IT equipment (computers, peripherals, etc.).
Personal Attributes
- Strong attention to detail.
- Good communication skills.
- Adaptable and flexible.
- Confident and proactive.
- Results-driven.
- Effective time management.
- Team player with a positive attitude and sense of humour under pressure.
Junior IT Technical Support employer: Brasseler USA Inc.
Contact Detail:
Brasseler USA Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Technical Support
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the IT field. You never know who might have a lead on a Junior IT Technical Support role or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with some practical experience. Volunteer for local charities or help friends with their tech issues. This not only boosts your skills but also gives you real-world examples to discuss in interviews.
✨Tip Number 3
Prepare for those interviews! Research common IT support questions and practice your responses. Be ready to showcase your problem-solving skills and how you can contribute to the team at Henry Schein.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Junior IT Technical Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Junior IT Technical Support role. Highlight relevant experience with IT support, Microsoft products, and any ERP systems you've worked with. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention why you want to work with us at StudySmarter.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love candidates who can think on their feet and come up with creative solutions, so share those stories that showcase your analytical skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Brasseler USA Inc.
✨Know Your Tech
Brush up on your knowledge of PC hardware, networking, and Microsoft 365. Be ready to discuss your hands-on experience with troubleshooting and supporting these systems, as it’s crucial for the Junior IT Technical Support role.
✨Understand the Business
Familiarise yourself with how ERP systems like Business Central work. Show that you can connect technical support with business processes, which will demonstrate your ability to improve overall business performance.
✨Communicate Clearly
Practice explaining technical concepts in a user-friendly manner. Since you'll be providing training and support to staff, being able to communicate effectively is key to ensuring everyone understands the systems.
✨Show Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully diagnosed and resolved IT issues. Highlight your analytical skills and how you prioritise tasks in high-pressure situations to showcase your proactive approach.