Corporate Rollout Lead in Gillingham

Job Description

As the Team Lead, Corporate Rollout, you will own and lead the successful delivery of all corporate and group onboarding rollouts across Henry Schein One. Acting as the subject matter expert for enterprise onboarding, you will be accountable for ensuring large-scale implementations are delivered efficiently, consistently and in line with agreed customer outcomes. Working cross functionally with Onboarding Project Managers and stakeholders across the business, you will develop and embed scalable onboarding processes, drive continuous improvement initiatives and influence operational strategy to support growth. Ensure a world class onboarding experience for corporate customers while contributing to the achievement of team objectives and long-term business goals.

What you'll do

• Coordinate and oversee corporate and group onboarding rollouts, ensuring projects progress smoothly and key milestones are achieved
• Act as the primary point of contact for corporate onboarding projects, supporting communication between internal teams and customers
• Serve as the go‑to for corporate onboarding, building and maintaining deep knowledge of corporate groups, organisational structures and onboarding requirements to drive successful rollout outcomes
• Work closely with Onboarding Project Managers to support successful delivery of rollouts and help solve complex operational escalations and own development of Onboarding methodologies
• Monitor onboarding progress against agreed timelines, KPIs and customer expectations, escalating risks where appropriate
• Collaborate with teams across the business, including Sales, Customer Success, Product and Training, to ensure a seamless onboarding experience
• Lead customer meetings and rollout discussions to support successful project outcomes
• Lead and develop a high‑performing team, motivating and inspiring your team to reach and exceed all set targets and KPIs
• Coach team members in best practices, fostering a culture of continuous development
• Ensure all team members have clear, up‑to‑date Individual Development Plans (IDPs), and receive regular performance reviews and meaningful 1:1 conversations to support growth, engagement, and accountability
• Maintain a trusting, collaborative environment, enabling the team to thrive
• Lead the recruitment efforts for your team, identifying and hiring top talent
• Identify opportunities for process improvements and recommend changes that enhance efficiency and consistency across onboarding activities
• Support onboarding projects outside of corporate rollout activity when required
• Share knowledge, best practice, coaching and lessons learned with colleagues across the Onboarding team
• Prepare regular updates and reports on rollout progress, risks and key activities for management review
• Support the development of onboarding documentation, processes and ways of working
• Build effective working relationships with stakeholders across the business to support successful project delivery
• Contribute to a collaborative, positive and customer‑focused team environment
• Promote Henry Schein One values and contribute to an inclusive and supportive culture

What you’ll bring with you

• Proven experience leading complex onboarding programmes, customer implementations or large‑scale rollout activities, ideally within a corporate, enterprise or multi‑site environment
• Demonstrated ability to manage complex projects with multiple stakeholders, competing priorities and tight deadlines while maintaining a high standard of customer experience
• Strong organisational and planning skills, with the ability to manage multiple priorities and deadlines simultaneously
• Experience working with a range of internal and external stakeholders to deliver successful customer outcomes
• Strong communication and relationship‑building skills, with the ability to adapt your approach to different audiences
• A collaborative mindset and ability to work effectively across teams, including Sales, Customer Success, Product and Training
• An understanding of project management principles and the ability to identify, track and mitigate risks
• Experience monitoring project progress and taking proactive action to help keep activities on track
• Strong problem‑solving skills and the ability to make sound decisions using available information
• A customer‑focused approach, with a passion for delivering a positive onboarding experience
• An understanding of onboarding, implementation or customer success processes and a desire to continuously improve ways of working
• Confidence working with data, reports and project updates to support informed decision‑making
• The ability to work independently while knowing when to seek guidance or escal
• A positive and adaptable approach, with the ability to remain calm and organised in a fast‑paced environment

Diversity at Henry Schein One

Diversity at Henry Schein One is all about you being you

Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference

We are proud to be an equal‑opportunity employer

All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age

We welcome everyone to our team; we foster creativity and ambition throughout our business; We’re making a difference every day and you can too

Our Shared Values

Everyone at Henry Schein One is encouraged to live and demonstrate our core values:

• Working as one
• Making it easy
• Caring about care
• Making it happen

Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation

Henry Schein UK Holdings strives to operate a policy of equal opportunity and not discriminate against any person gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law

Over 90 years ago Henry Schein borrowed $500 to start a corner pharmacy in Queens, New York, nearly 30 miles from Melville, New York, where our corporate headquarters resides today

In the depths of the Great Depression, Henry and his wife Esther made a bold bet on their future all while living their values of helping health happen and caring for their team and the community they served

Their belief paid off far beyond what Henry and Esther might have dared to imagine in 1932

Henry Schein is now a Fortune 500 Company powered by a network of people and technology to be the world’s leading provider of health care products, services and solutions to office‑based dental and medical practitioners

Since our founding we have stayed true to Henry and Esther’s values which has allowed us to evolve, expand, and grow our Company

Now serving more than 1 million customers in 33 countries and territories, the Company’s network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes

We invite you to join approximately 25,000 Team Schein Members, who are critical to our success and are at the core of our Team Schein Values as our founders would have wanted

We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish by providing a safe space for individuals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work

No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place

Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants

It is important to us to offer different types of work arrangements. Please see the types we offer below

• Work From Home: Work is performed directly from the TSM's home office
• Hybrid: Time is scheduled between working from a TSM home office and at a company facility, as required
• Onsite: Work is performed exclusively at a company facility
• Field: Position requires traveling to different locations within a specific geographic territory, as assigned

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