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- Tasks: Be the voice of our customers, delivering top-notch service and resolving issues swiftly.
- Company: Join Henry Schein, a leading healthcare distributor with a commitment to innovation.
- Benefits: Enjoy hybrid working, competitive pay, and opportunities for personal growth.
- Why this job: Make a real difference in customer experiences while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: Join a diverse team dedicated to making the world a healthier place.
The predicted salary is between 30000 - 42000 £ per year.
Joining Henry Schein is a unique opportunity to work within an innovative company, we are the largest distributor of healthcare products and services to office-based practitioners in the combined North American and European Markets. Customers include dental practices and laboratories, physician practices, as well as government and other institutions. Due to continued investment and growth, a fantastic opportunity has arisen for a Customer Experience Advisor to join the Henry Schein Team.
Job Responsibilities:
- Scheduling internal and field appointments.
- Delivering sector leading customer services, working with the wider teams developing a seamless approach.
- Technical awareness: ability to match resources to technical issues appropriately.
- Dealing directly with basic and recurring customer care swiftly, with a focus on resolving issues first time.
- Keeping customers updated on progress of issues and reported faults.
- Capturing and understanding technical descriptions of faults.
- Provide basic technical support on all queries that come into the Customer Experience Team.
- Efficient turnaround on customer request via phone and e-mail.
- Closing out engineer worksheets and creating invoices.
- Planning and booking Contract Servicing.
- Participate in special projects and perform other duties as required.
Job Skills & Experience Required:
- Communication
- Empathy
- Dependability
- Patience
- Team player
- Problem-solving
- Adaptability
- Ability to multitask
- Commercial awareness
- Ability to work independently and collaboratively
Person Specification:
We believe the type of person best suited to this role will have a background in delivering end to end inbound and outbound customer service and a track record of exceeding customer expectations, you will know how to harness the tools available to you in order to manage every step of the customer relationship and ensure everyone is satisfied and happy with their service. We’re looking for organised and personable people with experience in delivering outstanding customer services to business or consumer customers.
Overall, we’re looking for:
- Experience delivering high-quality customer service across a range of channels i.e. phone inbound/outbound, email etc.
- Outstanding interpersonal skills including verbally and when writing emails.
- Someone who’s resilient, loves a challenge and is adept in problem solving.
- Someone who is comfortable with tech.
Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation. Henry Schein UK Holdings strives to operate a policy of equal opportunity and not discriminate against any person gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.
Customer Experience Advisor in Cardiff employer: Brasseler USA Inc.
Contact Detail:
Brasseler USA Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor in Cardiff
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Henry Schein. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Advisor, you'll need to be a pro at both verbal and written communication. Try role-playing common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your ability to handle challenges.
✨Tip Number 4
Apply through our website! We want to see your application come through our official channels. It shows you're serious about joining us and makes it easier for us to track your application. Plus, you might find some helpful resources on our site to prepare you for the process!
We think you need these skills to ace Customer Experience Advisor in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Advisor role. Highlight your relevant experience in customer service and any specific skills that match the job description. We want to see how you can be a customer champion!
Show Off Your Communication Skills: Since this role is all about delivering excellent customer service, make sure your written application reflects your communication prowess. Use clear, concise language and don’t forget to proofread for any typos or errors. We love a polished application!
Demonstrate Problem-Solving Abilities: In your application, share examples of how you've tackled challenges in previous roles. We’re looking for someone who can think on their feet and resolve issues efficiently, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Brasseler USA Inc.
✨Know the Company Inside Out
Before your interview, take some time to research Henry Schein. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered outstanding customer service. Highlight situations where you resolved issues quickly or went above and beyond for a customer. This will demonstrate your ability to excel in the role of a Customer Experience Advisor.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are keen on understanding the needs of customers, which is crucial for this role.
✨Be Ready for Technical Questions
Since the role involves providing basic technical support, brush up on any relevant technical knowledge related to customer queries. Be prepared to discuss how you would approach resolving common technical issues, as this will highlight your problem-solving skills.