At a Glance
- Tasks: Lead a dynamic helpdesk team and optimise service delivery for building maintenance.
- Company: Join a forward-thinking Facilities Management company with a focus on excellence.
- Benefits: Attractive salary, career development opportunities, and a supportive work environment.
- Other info: Exciting opportunity for growth in a fast-paced, collaborative setting.
- Why this job: Make a real difference by enhancing client satisfaction through effective helpdesk management.
- Qualifications: Proven leadership skills and experience in helpdesk operations.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a results-driven Helpdesk Manager to lead our central Facilities Management (FM) Helpdesk.
The helpdesk acts as the core operational hub for our building services, processing end-to-end maintenance and estates workflows for our clients.
You will take full operational ownership of the department leading a high-performing helpdesk team, managing service escalations, monitoring performance metrics, and optimizing our central CAFM system to ensure all tasks are resolved within contractual SLAs and KPIs.
Key Responsibilities * Team
Leadership: Direct, motivate, and coach the helpdesk team.
Set clear performance targets, manage staff schedules, and oversee training and annual appraisals. * SLA
Helpdesk Manager in Northumberland employer: Branta Recruitment Ltd
Join our dynamic team as a Mobile Maintenance Engineer, where you will enjoy a supportive work culture that prioritises employee growth and development. With access to cutting-edge technology and a company vehicle, you'll have the tools you need to excel in your role while working across a diverse commercial portfolio. Our commitment to safety and compliance ensures a rewarding environment, making us an excellent employer for those seeking meaningful and impactful work.
