At a Glance
- Tasks: Coordinate maintenance tasks and manage the CAFM system for smooth operations.
- Company: Join a dynamic Facilities Management team focused on efficiency and collaboration.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Fast-paced environment with plenty of room for career advancement.
- Why this job: Be the backbone of our operations and make a real difference in facilities management.
- Qualifications: Experience in Facilities Management and strong organisational skills are essential.
The predicted salary is between 36910 - 45000 £ per year.
We are looking for an organised Helpdesk Co-ordinator to act as the central engine for our Facilities Management operations. You will manage the end-to-end workflow for all building and maintenance issues reported by our clients. In this role, you will schedule engineers to ensure all reactive and planned maintenance tasks are completed on time. You will also serve as the main super-user for our Computer-Aided Facilities Management (CAFM) software—handling system updates, data tracking, and performance reporting.
Key Responsibilities
- Scheduling & Dispatch: Log, prioritize, and assign reactive repair jobs to internal engineers or external contractors, matching the right skills to the task.
- SLA Monitoring: Track ongoing jobs against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), chasing outstanding tasks daily.
- Planned Maintenance (PPM): Schedule and input all routine, planned maintenance checks into the CAFM system.
- CAFM System Administration: Manage the database, handle system updates, troubleshoot software issues, and train team members on how to use it.
- Stakeholder Communication: Build strong relationships with clients and engineering teams, providing clear updates on job progress and resolving scheduling conflicts.
What We Are Looking For
- Experience: Proven background working in a busy Facilities Management (FM) or engineering environment.
Helpdesk Coordinator in Northumberland employer: Branta Recruitment Ltd
As a Helpdesk Coordinator with us, you'll thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our commitment to excellence is reflected in our comprehensive training programmes and collaborative culture, ensuring you have the tools and resources needed to succeed in your role. Located in a vibrant area, we offer unique advantages such as flexible working arrangements and a strong focus on work-life balance, making us an exceptional employer for those seeking meaningful and rewarding employment.
