Helpdesk Coordinator in Northumberland, Shotton

We are seeking a proactive Helpdesk Co-ordinator to act as the central dispatch anchor for our busy Facilities Management team. You will handle end-to-end work orders for all commercial building maintenance, asset repairs, and compliance issues.

Mandatory Requirement: You must have direct, practical experience utilizing CAFM software (e.g., Joblogic, Maximo, Concept, Planon) to log, track, and close maintenance tasks.

Key Responsibilities

• CAFM System Administration: Take daily ownership of the CAFM platform—inputting reactive requests, updating asset logs, and tracking Planned Preventative Maintenance (PPM) cycles.
• Work Order Allocation: Triage incoming client maintenance faults, determine priority levels, and allocate tasks to engineers with the correct mechanical or electrical skillsets.
• SLA & Performance Tracking: Run daily service reports to monitor outstanding jobs, tracking mobile engineer progress to prevent contract SLA or KPI breaches.
• Contractor Coordination: Supervise external sub-contractors, managing scheduling windows, site access permits, and compliance paperwork.
• Stakeholder Liaison: Act as the main point of contact between field engineers, sub-contractors, and corporate clients regarding job updates and scheduling.

What We Are Looking For

• Essential: Proven experience navigating CAFM, IWMS, or field-service management software.
• Prior coordination, scheduling, or helpdesk experience within a Facilities Management (FM) or building services environment.
• Foundational technical awareness of mechanical and electrical (M&E) building services to effectively triage maintenance requests.
• Strong IT literacy, particularly across Microsoft Office (Word, Outlook, Excel).
• Excellent time management and the ability to multitask calmly under pressure.

To Apply: If you are an experienced scheduler with a strong background in CAFM systems, apply online today or contact Astrid Camacho at Branta Recruitment.