Senior Administrator in North East

KEY RESPONSIBILITIES

• Operational Coordination: Oversee day-to-day administrative operations, prioritizing team tasks, managing inbox/query queues, and ensuring high-volume workflows are executed seamlessly.

• Process & Quality Control: Audit administrative outputs, maintain accurate digital record-keeping systems (CRM/ERP/CAFM), and continuously refine office procedures to boost overall efficiency.

• Stakeholder & Client Liaison: Act as a key escalation point for incoming inquiries, supplier communications, and senior management support, delivering professional and solution-focused resolutions.

• Reporting & Data Management: Track operational KPIs, compile performance reports, and maintain accurate documentation for internal audits and leadership reviews.

• Team Guidance: Provide informal mentorship and daily coordination for junior administrative staff, fostering a collaborative, supportive, and productive environment.

Essential Skills & Experience

• Administrative Background: Proven track record in a Senior Administrator, Project Coordinator, or High-Volume Administrative role within a fast-paced environment.

• Organisational Excellence: Exceptional multi-tasking skills with the ability to manage competing priorities, meet tight deadlines, and maintain immaculate attention to detail.

• Communication & Interpersonal Skills: A natural, articulate communicator capable of engaging effectively with colleagues, executive leaders, suppliers, and external clients.

• Tech-Savvy: Highly proficient across Microsoft Office (Advanced Excel, Outlook, Teams, Word) and comfortable adapting to specialized CRM, ERP, or CAFM management platforms.

• Problem-Solving Mindset: Proactive and resourceful, with a calm approach to troubleshooting complex admin challenges under pressure.

WHAT WE OFFER

• Competitive salary and performance-aligned benefits package.

• Clear avenues for career progression and continuous professional development.

• A supportive, collaborative, and rewarding working culture.