At a Glance
- Tasks: Lead and develop a high-performing contract support team while managing daily operations.
- Company: Branta, a dynamic company focused on customer excellence and business growth.
- Benefits: Competitive salary, supportive work culture, and opportunities for professional development.
- Other info: Join a fast-paced environment with opportunities for continuous improvement and career growth.
- Why this job: Make a real impact by leading a team and driving operational excellence.
- Qualifications: Experience in team management and strong IT skills are essential.
Branta is seeking a highly organized, proactive, and commercially minded Lead Contract Support to step into a hands-on leadership role within our fast-paced contract support division. As the Lead Contract Support, you will play a critical role in driving, leading, and developing the divisional administrative function. You will be accountable for fostering a high-performing, engaged, and operationally efficient contract support team that consistently delivers high-quality customer excellence and enables business growth.
Key Responsibilities
- Hands-on Delivery: Lead the day-to-day activities of the contract support admin team while managing a significant portion of the team’s workload (including invoicing, customer portals, and sending quotes).
- Performance Culture: Create a positive, inclusive, and high-performing team environment where administration colleagues feel valued, motivated, and aligned with company priorities.
- Coaching & Mentoring: Conduct regular 1-to-1 performance snapshots to support internal communication, deliver structured training, and mentor team apprentices.
- Resource Optimization: Manage team holiday schedules and collaborate with other divisional BSCs to ensure seamless, business-wide administrative coverage.
Operational Excellence
- Financial Oversight: Oversee, audit, and quality-check end-to-end invoicing processes, ensuring absolute accuracy and the timely resolution of billing queries.
- Workflow Analysis: Monitor administrative workflows, identify bottleneck vectors utilizing insights from the data team, and implement solutions to boost day-to-day efficiency.
- Customer Governance: Act as an escalation point to resolve complex customer issues effectively, maintaining the highest standards of internal communication and service delivery.
- Continuous Improvement: Support wider business initiatives, including software system enhancements, management reporting, and continuous improvement projects.
The Ideal Candidate
- System Expertise: Hands-on knowledge of maintenance software.
- Portal Competency: Fully competent across a diverse range of Client Portals and billing networks.
- IT Literacy: Competent with the Microsoft Office Suite (Word, Excel spreadsheets, Outlook).
- Management Capability: Proven experience in team management, resource planning, or supervising a busy contract support/helpdesk team.
- Attributes: High level of attention to detail, exceptional communication and influencing skills across all organisational levels, and the ability to stay calm under operational stretch.
Apply online today or contact Astrid Camacho at Branta Recruitment for more information.
Lead Contract Support in Newcastle upon Tyne employer: Branta Recruitment Ltd
Branta is an exceptional employer that prioritises a positive and inclusive work culture, fostering a high-performing environment where employees feel valued and motivated. With a strong focus on employee growth through coaching and mentoring, Branta offers unique opportunities for professional development within the dynamic contract support division, all while being located in a fast-paced and engaging setting that encourages innovation and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Contract Support in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Lead Contract Support role.
✨Tip Number 2
Prepare for the interview by researching Branta and understanding their values. We want you to show how your proactive and commercially minded approach aligns with their mission. Tailor your responses to highlight your hands-on delivery and team management skills.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. We suggest focusing on your experience in managing workflows and resolving customer issues, as these are key aspects of the Lead Contract Support role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for candidates who are eager to foster a high-performing team environment.
We think you need these skills to ace Lead Contract Support in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Lead Contract Support role. Highlight your hands-on leadership experience and any relevant achievements in contract support or administration.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've fostered high-performing teams and improved operational efficiency in previous positions.
Showcase Your IT Skills:Since the role requires IT literacy, be sure to mention your proficiency with Microsoft Office and any maintenance software you’ve used. We want to see how tech-savvy you are!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Lead Contract Support position.
How to prepare for a job interview at Branta Recruitment Ltd
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of the Lead Contract Support role. Brush up on invoicing processes, customer portals, and team management strategies. Being able to discuss these topics confidently will show that you’re proactive and ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you created a positive team environment or resolved conflicts. This will demonstrate your ability to foster a high-performing culture, which is crucial for this role.
✨Be Data-Driven
Since the role involves workflow analysis and resource optimisation, come prepared with insights or examples of how you’ve used data to improve efficiency in previous positions. This will highlight your analytical skills and your commitment to continuous improvement.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the current challenges the contract support team faces or how success is measured in this role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
