At a Glance
- Tasks: Lead a high-performing helpdesk team and ensure top-notch service delivery.
- Company: Branta Recruitment Ltd, a dynamic company in Newcastle upon Tyne.
- Benefits: Competitive salary and opportunities for professional growth.
- Other info: Join a supportive environment focused on team success and client needs.
- Why this job: Make a real impact by leading a team and enhancing client satisfaction.
- Qualifications: Extensive management experience in helpdesk or customer service roles.
The predicted salary is between 40000 - 50000 £ per year.
Branta Recruitment Ltd is seeking a results-driven Helpdesk Manager to lead their central Facilities Management Helpdesk in Newcastle upon Tyne.
You will manage a high-performing team, ensuring optimal service delivery and compliance with contractual SLAs and KPIs.
The ideal candidate will have extensive management experience in a helpdesk or customer service capacity, alongside knowledge of CAFM or similar systems.
Strong interpersonal and leadership skills are essential for addressing client needs and fostering team success.
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We think you need these skills to ace Helpdesk Manager, Facilities & CAFM Leader
Helpdesk Management
Facilities Management
CAFM Systems Knowledge
Service Delivery Management
Contractual SLA Compliance
KPI Monitoring
Team Leadership
