At a Glance
- Tasks: Coordinate helpdesk operations and manage service requests for building maintenance.
- Company: Join a dynamic Facilities Management team focused on efficiency and client satisfaction.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Fast-paced environment with plenty of room for career advancement.
- Why this job: Be the backbone of our operations and make a real difference in client services.
- Qualifications: Strong organisational skills and a proactive attitude are essential.
The predicted salary is between 30000 - 40000 € per year.
We are seeking a highly organized and proactive Helpdesk Technical Co-ordinator to join our growing Facilities Management (FM) team. The helpdesk acts as our central nerve centre, handling end-to-end workflow processes for all estates, building maintenance, and asset management issues reported by our commercial clients. As the Technical Co-ordinator, you will be responsible for logging reactive service requests, assessing urgency, allocating tasks to the correct internal engineering teams or external contractor supply chains, and managing workloads through to completion within agreed Service Level Agreements (SLAs).
Key Responsibilities
- Work Order Allocation: Assess incoming client requests, categorize the priority levels based on safety and business impact, and assign tasks to engineers with the correct mechanical, electrical, or structural skillsets.
- CAFM System Administration: Oversee and maintain the Computer-Aided Facilities Management (CAFM) system, including scheduling Planned Preventative Maintenance (PPM), updating asset registers, and modifying database records.
- Performance Reporting: Run daily and weekly service reports to monitor outstanding tasks, track engineer performance, and proactively chase activities to prevent SLA or KPI breaches.
- Contractor Management: Assist in coordinating external maintenance contracts, monitoring insurance renewals.
Helpdesk Coordinator employer: Branta Recruitment Ltd
Join our dynamic Facilities Management team as a Helpdesk Coordinator, where you will thrive in a supportive and collaborative work environment. We prioritise employee growth through continuous training and development opportunities, ensuring you can advance your career while contributing to meaningful projects that impact our commercial clients. Located in a vibrant area, we offer a range of benefits including flexible working arrangements and a strong emphasis on work-life balance, making us an excellent employer for those seeking a rewarding and fulfilling role.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the facilities management field on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions for Helpdesk Coordinators. Think about how your skills match the job description, especially around work order allocation and CAFM system administration. Practice makes perfect!
✨Tip Number 3
Showcase your organisational skills! During interviews, share examples of how you've managed workloads or prioritised tasks in previous roles. This will demonstrate that you're ready to handle the fast-paced environment of a helpdesk.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it shows initiative and enthusiasm for the role.
We think you need these skills to ace Helpdesk Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that matches the Helpdesk Coordinator role. We want to see how your skills align with our needs, so don’t be shy about showcasing your organisational and technical abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Facilities Management team. Be specific about your experience with CAFM systems and managing workflows, as this will grab our attention.
Showcase Your Communication Skills:As a Helpdesk Coordinator, communication is key! In your application, highlight any experience you have in liaising with clients or coordinating teams. We love candidates who can demonstrate their ability to keep everyone in the loop.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Branta Recruitment Ltd
✨Know Your Stuff
Make sure you understand the key responsibilities of a Helpdesk Technical Co-ordinator. Familiarise yourself with terms like CAFM systems, SLAs, and PPM. Being able to discuss these concepts confidently will show that you're serious about the role.
✨Show Your Organisational Skills
Since this role requires a high level of organisation, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Highlight how you prioritised work and ensured deadlines were met, especially in a fast-paced environment.
✨Demonstrate Communication Skills
As a Helpdesk Coordinator, you'll need to communicate effectively with both clients and internal teams. Practice articulating your thoughts clearly and concisely. You might even want to role-play common scenarios you could face in the job to showcase your problem-solving and interpersonal skills.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and specific challenges the FM team is currently facing. This not only shows your interest but also helps you gauge if the company is the right fit for you.
