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For Companies At a Glance
- Tasks: Be the first point of contact for clients and manage their enquiries efficiently.
- Company: Join Branta, a supportive team in Gateshead focused on client satisfaction.
- Benefits: Enjoy a competitive salary, benefits, and a friendly work environment.
- Why this job: Kickstart your career in Facilities Management while honing your admin skills.
- Qualifications: Previous helpdesk experience and strong communication skills are essential.
- Other info: Great opportunity for career development in a fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
Branta are seeking a proactive and organised Helpdesk Administrator to join a busy team in Gateshead. As the first point of contact for our clients, you will play a key role in ensuring smooth communication and efficient coordination across our operations.
Responsibilities
- Act as the first point of contact for client enquiries via phone and email.
- Log and manage jobs accurately, ensuring all client requests are captured correctly.
- Coordinate and schedule engineers and contractors to meet client requirements.
- Handle invoicing and support administrative processes related to job management.
- Maintain clear records and provide updates to clients and internal teams as required.
Requirements
- Previous experience in a similar administrative or helpdesk role is essential.
- Facilities Management or maintenance sector experience is highly desirable.
- Excellent communication skills, confident on the phone and via email.
- Strong organisational skills and attention to detail.
- Ability to manage multiple priorities and work in a fast-paced environment.
- Proficiency in Microsoft Office and basic job-logging software.
What We Offer
- Competitive salary and benefits.
- Supportive and friendly working environment.
- Opportunity to develop your career in Facilities Management and administration.
Apply online today or contact Astrid Camacho at Branta Recruitment for more information and an informal chat.
Helpdesk Administrator in Gateshead employer: Branta Recruitment Ltd
Contact Detail:
Branta Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator in Gateshead
✨Tip Number 1
Make sure you research Branta and their operations before your interview. Knowing their values and how they operate will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for clients, being confident and clear on the phone and via email is crucial. Try role-playing with a friend to get comfortable.
✨Tip Number 3
Show off your organisational skills during the interview. Bring examples of how you've managed multiple priorities in the past, especially in fast-paced environments. This will demonstrate that you can handle the demands of the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Branta.
We think you need these skills to ace Helpdesk Administrator in Gateshead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Helpdesk Administrator role. Highlight your previous experience in administrative or helpdesk positions, and don’t forget to mention any relevant skills like communication and organisation that match what we’re looking for.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your passion for facilities management and how your skills can help us provide excellent service to our clients.
Show Off Your Skills: When filling out your application, be sure to showcase your proficiency in Microsoft Office and any job-logging software you’ve used. We want to see how you can hit the ground running in our fast-paced environment!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Branta Recruitment Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Helpdesk Administrator role. Familiarise yourself with the responsibilities listed in the job description, especially around client communication and job management. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role requires excellent communication skills, practice articulating your thoughts clearly. Prepare examples of how you've effectively handled client enquiries in the past, whether over the phone or via email. This will showcase your confidence and ability to connect with clients.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple priorities and stay organised in a fast-paced environment. You could share specific tools or methods you use to keep track of tasks and deadlines. This will highlight your attention to detail and ability to coordinate effectively.
✨Familiarise Yourself with Relevant Software
Brush up on your Microsoft Office skills and any job-logging software you might encounter. If you have experience with specific tools, mention them during the interview. This shows that you're prepared and can hit the ground running in the role.
