At a Glance
- Tasks: Be the first point of contact for clients and manage their enquiries efficiently.
- Company: Join Branta, a supportive team in Gateshead focused on client satisfaction.
- Benefits: Enjoy a competitive salary, friendly environment, and career development opportunities.
- Other info: Fast-paced environment with opportunities to grow in Facilities Management.
- Why this job: Make a real difference by ensuring smooth operations and client communication.
- Qualifications: Experience in admin or helpdesk roles with strong communication and organisational skills.
Branta are seeking a proactive and organised Helpdesk Administrator to join a busy team in Gateshead. As the first point of contact for our clients, you will play a key role in ensuring smooth communication and efficient coordination across our operations.
Key Responsibilities:
- Act as the first point of contact for client enquiries via phone and email.
- Log and manage jobs accurately, ensuring all client requests are captured correctly.
- Coordinate and schedule engineers and contractors to meet client requirements.
- Handle invoicing and support administrative processes related to job management.
- Maintain clear records and provide updates to clients and internal teams as required.
Requirements:
- Previous experience in a similar administrative or helpdesk role is essential.
- Facilities Management or maintenance sector experience is highly desirable.
- Excellent communication skills, confident on the phone and via email.
- Strong organisational skills and attention to detail.
- Ability to manage multiple priorities and work in a fast-paced environment.
- Proficiency in Microsoft Office and basic job-logging software.
What's on Offer:
- Competitive salary and benefits.
- Supportive and friendly working environment.
- Opportunity to develop your career in Facilities Management and administration.
Apply online today or contact Astrid Camacho at Branta Recruitment for more information and an informal chat.
Administrative Assistant in Gateshead employer: Branta Recruitment Ltd
Branta offers a dynamic and supportive work environment in Gateshead, where you can thrive as an Administrative Assistant. With a focus on employee development and a friendly team culture, you'll have the opportunity to enhance your skills in Facilities Management while enjoying competitive salary and benefits. Join us to make a meaningful impact as the first point of contact for our clients, ensuring smooth operations and effective communication.
StudySmarter Expert Advice🤫
We think this is how you could land Administrative Assistant in Gateshead
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the lookout for an administrative role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common questions related to administrative tasks and client communication. This will help you feel more confident and ready to showcase your skills.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple priorities in previous roles. This will demonstrate that you're the proactive and organised candidate they're looking for.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Branta team!
We think you need these skills to ace Administrative Assistant in Gateshead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Administrative Assistant role. Highlight your previous experience in administrative or helpdesk positions, and don’t forget to showcase your organisational skills and attention to detail!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your communication skills and how you can handle multiple priorities in a fast-paced environment.
Show Off Your Tech Skills:Since proficiency in Microsoft Office and job-logging software is key, make sure to mention any relevant experience you have with these tools. We want to see that you’re tech-savvy and ready to hit the ground running!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Branta Recruitment Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Administrative Assistant at Branta. Familiarise yourself with their operations and think about how your previous experience aligns with their needs. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since you'll be the first point of contact for clients, it's crucial to demonstrate your excellent communication skills during the interview. Practice answering common questions clearly and concisely, and don’t hesitate to ask clarifying questions if needed. This will showcase your ability to engage effectively with clients and colleagues alike.
✨Highlight Your Organisational Skills
Branta is looking for someone who can manage multiple priorities in a fast-paced environment. Prepare examples from your past roles where you successfully juggled various tasks or projects. This will illustrate your organisational prowess and ability to keep everything running smoothly.
✨Be Ready to Discuss Software Proficiency
Make sure you brush up on your Microsoft Office skills and any job-logging software you've used before. Be prepared to discuss how you've used these tools in your previous roles to enhance efficiency and accuracy. This will reassure them that you can hit the ground running.
