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- Tasks: Manage client relationships and coordinate a team of engineers for efficient service delivery.
- Company: Branta Recruitment, a growing company with a solid reputation in the North East.
- Benefits: Competitive salary, career progression opportunities, and a supportive work environment.
- Other info: Join a dynamic team and enjoy long-term stability with exciting growth potential.
- Why this job: Take ownership of operations and make a real impact in a fast-paced team.
- Qualifications: Experience in Facilities Management and strong organisational skills required.
The predicted salary is between 27500 - 27500 £ per year.
Branta Recruitment is seeking a proactive, highly organised, and experienced Senior Facilities Administrator to join a fast-paced FM operations team. This isn't just a standard admin role; as a Senior Coordinator, you will be the "engine room" of the service delivery team. You will take ownership of the end-to-end job lifecycle, ensuring that our engineers are in the right place at the right time and that our clients receive a premium level of service.
In addition to being the primary point of contact for key accounts, you will take a lead role in managing complex scheduling and operational workflows.
Key Responsibilities:- Client Relationship Management: Act as the senior point of contact for client enquiries, managing expectations and providing high-level updates on reactive and planned works.
- Complex Scheduling: Coordinate and dispatch a team of mobile engineers and sub-contractors, optimising travel time and ensuring SLAs are met across the North East and beyond.
- Job Lifecycle Oversight: Log, manage, and "close out" jobs with precision, ensuring all technical reports and compliance documents are uploaded correctly.
- Financial Administration: Oversee the invoicing process, ensuring jobs are costed accurately and supporting the management team with P&L data and spend reports.
- SLA & KPI Tracking: Monitor open work orders to ensure no jobs "fall through the cracks," proactively addressing potential delays before they impact the client.
- Team Support: Provide guidance to junior administrators and assist in the refinement of helpdesk processes to improve efficiency.
We are looking for someone who "knows the industry" and can hit the ground running in a busy maintenance environment.
Requirements:- Experience: Previous experience in a Facilities Management (FM) or Building Services helpdesk role is essential.
- Technical Familiarity: A solid understanding of maintenance terminology (e.g., HVAC, plumbing, electrical) to effectively categorise job urgency.
- Software Proficiency: Highly capable with Microsoft Office and experienced in using CAFM systems (such as BigChange, SimPRO, Concept, or Maximo).
- Communication: Exceptional phone manner and the ability to remain calm and professional under pressure.
- Organisation: A natural multi-tasker with a sharp eye for detail—essential for managing engineer rotas and complex invoicing.
- Competitive Salary: £26k–£29k based on your specific experience in the FM sector.
- Career Path: A genuine opportunity to progress into Helpdesk Management or Contract Coordination.
- Environment: Work within a supportive, modern office with a team that values local expertise and hard work.
- Stability: Join a growing company with long-term commercial contracts and a solid reputation in the North East.
If you are an experienced Helpdesk Administrator looking for more responsibility and a salary that reflects your expertise, we want to hear from you. Apply online today or contact Astrid Camacho at Branta Recruitment for more information.
Facilities Administrator employer: Branta Recruitment Ltd
Contact Detail:
Branta Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the Facilities Management sector and let them know you're on the hunt for a new role. Sometimes, it's all about who you know, and a friendly nudge can lead to opportunities that aren't even advertised.
✨Tip Number 2
Get your game face on for interviews! Research the company and prepare to discuss how your experience aligns with their needs. Show them you’re not just another candidate; you’re the one they’ve been looking for!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. It’s a small gesture that can make a big difference.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate and keeps everything in one place.
We think you need these skills to ace Facilities Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Facilities Administrator role. Highlight your experience in FM or helpdesk roles, and don’t forget to mention any relevant software skills you have. We want to see how you can hit the ground running!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Talk about your organisational skills and how you've managed complex scheduling in the past. We love a good story!
Show Off Your Communication Skills: Since this role involves client relationship management, make sure to showcase your communication skills in your application. Whether it's through your CV or cover letter, let us know how you handle client enquiries and keep everyone updated.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward—just a few clicks and you’re done!
How to prepare for a job interview at Branta Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your facilities management terminology. Understanding terms like HVAC, plumbing, and electrical will show that you’re not just familiar with the industry but can also communicate effectively about it.
✨Showcase Your Organisation Skills
Prepare examples of how you've managed complex scheduling or multi-tasked in previous roles. Being able to demonstrate your organisational prowess will be key, especially since this role requires a sharp eye for detail.
✨Be Client-Focused
Think about how you’ve handled client relationships in the past. Be ready to discuss specific instances where you managed expectations or provided high-level updates, as this is crucial for the role.
✨Familiarise Yourself with Software
If you have experience with CAFM systems like BigChange or SimPRO, make sure to mention it. If not, do a bit of research on these tools so you can speak confidently about your software proficiency during the interview.