At a Glance
- Tasks: Manage scheduling and workflow for our Facilities Management Helpdesk.
- Company: Join a supportive team focused on professional development.
- Benefits: Enjoy a competitive salary, generous leave, and a strong pension scheme.
- Other info: Dynamic role with opportunities for growth and skill enhancement.
- Why this job: Make a real impact in optimising our CAFM network.
- Qualifications: A-Level education with experience in Facilities Management or Engineering helpdesk.
The predicted salary is between 35000 - 41600 £ per year.
We are looking for an organised and analytical Scheduler / Technical Helpdesk Coordinator to manage the scheduling and workflow of our centralised Facilities Management (FM) Helpdesk. You will triage reactive maintenance requests, schedule engineers based on their skills and location, and manage our CAFM system. This role is ideal for an experienced scheduler who understands building maintenance, works well with data in Excel, and enjoys working in a collaborative team.
Key Responsibilities
- Scheduling & SLA Management: Manage incoming maintenance requests, assign priority levels, and dispatch work orders to the correct internal engineers or contractors.
- PPM Planning: Correctly schedule and track all Planned Preventative Maintenance (PPM) tasks within the CAFM system to meet strict deadlines.
- CAFM Administration: Maintain the CAFM database and asset register. Update subcontractor files, handle system modifications, and liaise with software providers.
- Reporting & Data Analysis: Run daily performance reports using Excel to identify backlog trends, chase outstanding jobs, and track SLA performance.
- Stakeholder Liaison: Build strong relationships with local operations teams, contractors, and engineers to quickly resolve scheduling conflicts.
- Team Support: Role-model a supportive, coaching-led approach to help train and guide junior helpdesk administrators.
Essential Criteria:
- Technical Knowledge: Educated to A-Level standard or equivalent, with a good understanding of Mechanical & Electrical (M&E) Building Services.
- Industry Experience: Proven track record working within a busy Facilities Management or Engineering helpdesk environment.
- IT Skills: Highly proficient with CAFM software, mobile PDA engineer systems, and Microsoft Office (particularly formatting data in Excel).
- Workload Management: Able to independently prioritise tasks, manage shifting priorities, and maintain high data accuracy under pressure.
- Communication: Strong interpersonal skills to confidently communicate updates across all levels, from frontline staff to directors.
What’s on Offer?
- A stable, permanent role with direct exposure to corporate asset and compliance management.
- A supportive department focused on professional development and continuous system improvement.
- A competitive salary, generous annual leave, and a strong company pension scheme.
If you are a disciplined Technical Scheduler who wants to optimise an enterprise CAFM network, please submit your updated CV today.
Scheduler in Cramlington employer: Branta Recruitment Ltd
Join a dynamic and supportive team as a Scheduler in our Facilities Management Helpdesk, where your organisational skills will be valued and your professional growth encouraged. With a focus on continuous improvement, we offer a competitive salary, generous annual leave, and a robust pension scheme, all within a collaborative work culture that prioritises employee development. Located in a thriving environment, this role provides the opportunity to make a meaningful impact while working alongside skilled professionals in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduler in Cramlington
✨Tip Number 1
Network like a pro! Reach out to your connections in the Facilities Management sector. You never know who might have a lead on a Scheduler role or can put in a good word for you.
✨Tip Number 2
Show off your Excel skills! Prepare some examples of how you've used data analysis in past roles. Being able to demonstrate your ability to manage and report on data will set you apart.
✨Tip Number 3
Practice your communication skills. As a Scheduler, you'll need to liaise with various teams. Role-play scenarios where you explain complex scheduling issues clearly and confidently.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Scheduler in Cramlington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in scheduling and facilities management. Use keywords from the job description to show we’re on the same page about what you bring to the table.
Show Off Your Data Skills:Since we love data at StudySmarter, don’t forget to mention your proficiency with Excel and any CAFM systems you've used. Give examples of how you've used data to improve processes or solve problems.
Highlight Teamwork:We value collaboration, so share experiences where you’ve worked closely with teams or stakeholders. This will show us that you can build those strong relationships we’re looking for.
Keep It Professional Yet Personal:While we want a polished application, don’t be afraid to let your personality shine through. A bit of warmth and authenticity can make your application stand out when you apply through our website.
How to prepare for a job interview at Branta Recruitment Ltd
✨Know Your CAFM Inside Out
Make sure you’re familiar with the CAFM system mentioned in the job description. Brush up on how it works, its features, and any common issues that might arise. Being able to discuss your experience with similar systems will show you’re ready to hit the ground running.
✨Showcase Your Scheduling Skills
Prepare examples of how you've successfully managed scheduling in previous roles. Think about specific situations where you triaged requests or resolved conflicts. This will demonstrate your analytical skills and ability to prioritise tasks effectively.
✨Excel is Your Best Friend
Since the role requires proficiency in Excel, practice running reports and manipulating data. Be ready to discuss how you’ve used Excel to track performance or manage workloads in the past. A little preparation here can really set you apart!
✨Build Rapport with Stakeholders
Think about how you’ve built relationships with teams and contractors in your previous roles. Be prepared to share strategies for effective communication and collaboration. This will highlight your interpersonal skills and show you understand the importance of teamwork in this role.
