At a Glance
- Tasks: Coordinate helpdesk operations, manage service requests, and ensure timely task allocation.
- Company: Join a dynamic Facilities Management team focused on innovation and collaboration.
- Benefits: Enjoy a competitive salary, performance reviews, and opportunities for personal development.
- Other info: Work in a supportive environment with a focus on teamwork and growth.
- Why this job: Be the backbone of our operations and make a real difference in client satisfaction.
- Qualifications: Experience in administration or scheduling within Facilities Management is essential.
We are seeking a highly organized and proactive Helpdesk Technical Co-ordinator to join our growing Facilities Management (FM) team. The helpdesk acts as our central nerve centre, handling end-to-end workflow processes for all estates, building maintenance, and asset management issues reported by our commercial clients.
As the Technical Co-ordinator, you will be responsible for logging reactive service requests, assessing urgency, allocating tasks to the correct internal engineering teams or external contractor supply chains, and managing workloads through to completion within agreed Service Level Agreements (SLAs).
Key Responsibilities
- Work Order Allocation: Assess incoming client requests, categorize the priority levels based on safety and business impact, and assign tasks to engineers with the correct mechanical, electrical, or structural skillsets.
- CAFM System Administration: Oversee and maintain the Computer-Aided Facilities Management (CAFM) system, including scheduling Planned Preventative Maintenance (PPM), updating asset registers, and modifying database records.
- Performance Reporting: Run daily and weekly service reports to monitor outstanding tasks, track engineer performance, and proactively chase activities to prevent SLA or KPI breaches.
- Contractor Management: Assist in coordinating external maintenance contracts, monitoring insurance renewals, and ensuring contractor compliance paperwork is updated in the company system.
- Stakeholder Communication: Act as the primary point of contact for engineers, clients, and subcontractors regarding scheduling updates, resource conflicts, or technical system queries.
Person Specification
- Industry Experience: Proven experience working in an administration, coordination, or scheduling role within a Facilities Management (FM) or building services environment.
- Technical Awareness: A strong foundational knowledge of mechanical and electrical (M&E) building services to effectively understand and triage incoming maintenance faults.
- IT Literacy: Proficient in the Microsoft Office Suite (Word, Outlook, and especially advanced Excel for data analysis), alongside experience navigating CAFM, IWMS, or CRM data systems.
- Organization Skills: Exceptional time management and problem-solving abilities, with the confidence to work under pressure, juggle competing demands, and operate independently without constant oversight.
- Communication: Excellent written and verbal interpersonal skills, comfortable communicating with frontline trade operatives through to company directors and software providers.
Desirable Criteria
- Familiarity working with mobile field devices or PDA engineer-ticketing systems.
- A basic understanding of statutory compliance regulations relating to commercial plant and building engineering systems.
What We Offer
- Competitive salary and performance reviews.
- Commitment to continuous personal learning and professional development.
- Collaborative, high-engagement team culture.
If you are an experienced scheduler with Facilities Management & Maintenance experience apply online today or contact Astrid Camacho at Branta Recruitment for more information.
Helpdesk Coordinator in Backworth employer: Branta Recruitment Ltd
Join our dynamic Facilities Management team as a Helpdesk Technical Coordinator, where you'll thrive in a collaborative and high-engagement culture. We offer competitive salaries, regular performance reviews, and a strong commitment to your personal and professional development, ensuring you have the tools and support needed to excel in your role. Located in a vibrant area, this position not only provides meaningful work but also the opportunity to make a real impact on our clients' operations.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Coordinator in Backworth
✨Tip Number 1
Network like a pro! Reach out to your connections in the Facilities Management sector. Let them know you're on the lookout for a Helpdesk Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your game face on for interviews! Research common questions for Helpdesk Coordinator roles and practice your responses. Highlight your organisational skills and technical awareness, as these are key in this line of work. Remember, confidence is key!
✨Tip Number 3
Show off your tech skills! If you've got experience with CAFM systems or advanced Excel, make sure to mention it during interviews. Bring examples of how you've used these tools to improve processes or solve problems in previous roles.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. It shows initiative and enthusiasm, which are traits we value highly at StudySmarter.
We think you need these skills to ace Helpdesk Coordinator in Backworth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in administration and coordination within Facilities Management. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Helpdesk Coordinator role. Mention your technical awareness and communication skills, and how they’ll help us manage our workflow effectively.
Showcase Your IT Skills:Since we rely heavily on systems like CAFM and Excel, make sure to highlight your proficiency in these areas. If you’ve got experience with data analysis or managing databases, let us know – it’s a big plus!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Branta Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of mechanical and electrical building services. Being able to discuss specific examples of how you've triaged maintenance faults or allocated tasks in previous roles will show that you understand the technical side of the job.
✨Master the CAFM System
Familiarise yourself with Computer-Aided Facilities Management (CAFM) systems. If you have experience with similar software, be ready to share how you used it to manage workflows or improve efficiency. This will demonstrate your IT literacy and readiness to hit the ground running.
✨Show Off Your Organisation Skills
Prepare to discuss how you manage competing demands and work under pressure. Think of specific situations where your time management and problem-solving skills made a difference. This will highlight your ability to thrive in a fast-paced environment.
✨Communicate Like a Pro
Since you'll be the main point of contact for various stakeholders, practice articulating your thoughts clearly. Be ready to give examples of how you've effectively communicated with different levels of personnel, from engineers to directors, to showcase your interpersonal skills.
