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For Companies At a Glance
- Tasks: Be the go-to person for client enquiries and ensure smooth operations.
- Company: Join Branta, a supportive team in Gateshead with a friendly vibe.
- Benefits: Enjoy a competitive salary, great benefits, and career development opportunities.
- Other info: Fast-paced environment with room for growth in Facilities Management.
- Why this job: Make a real difference by coordinating and supporting our clients' needs.
- Qualifications: Experience in admin or helpdesk roles, with strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Branta are seeking a proactive and organised Helpdesk Administrator to join a busy team in Gateshead. As the first point of contact for our clients, you will play a key role in ensuring smooth communication and efficient coordination across our operations.
Key Responsibilities
- Act as the first point of contact for client enquiries via phone and email.
- Log and manage jobs accurately, ensuring all client requests are captured correctly.
- Coordinate and schedule engineers and contractors to meet client requirements.
- Handle invoicing and support administrative processes related to job management.
- Maintain clear records and provide updates to clients and internal teams as required.
Requirements
- Previous experience in a similar administrative or helpdesk role is essential.
- Facilities Management or maintenance sector experience is highly desirable.
- Excellent communication skills, confident on the phone and via email.
- Strong organisational skills and attention to detail.
- Ability to manage multiple priorities and work in a fast-paced environment.
- Proficiency in Microsoft Office and basic job-logging software.
What's on Offer
- Competitive salary and benefits.
- Supportive and friendly working environment.
- Opportunity to develop your career in Facilities Management and administration.
Administrator employer: Branta Recruitment Ltd
Contact Detail:
Branta Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the lookout for an administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your phone skills! Since you'll be the first point of contact for clients, it’s crucial to sound confident and friendly. Grab a friend and do some mock calls to get comfortable with handling enquiries.
✨Tip Number 3
Show off your organisational skills! When you get the chance to interview, share examples of how you've managed multiple priorities in past roles. This will demonstrate that you can thrive in a busy environment like Branta's.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in administrative or helpdesk roles. We want to see how your skills match the requirements, so don’t be shy about showcasing your organisational prowess and communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Helpdesk Administrator role. Mention your experience in Facilities Management if you have it, and show us your enthusiasm for joining our team.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like we expect with our clients. Make it easy for us to see why you’d be a great addition to our busy team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important details about the role. Plus, it shows us you’re proactive—just what we’re looking for!
How to prepare for a job interview at Branta Recruitment Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and requirements, especially around client communication and job management. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Show Off Your Organisational Skills
As an Administrator, being organised is crucial. Prepare examples from your past roles where you successfully managed multiple tasks or coordinated schedules. This will demonstrate your ability to handle the fast-paced environment they mentioned in the job description.
✨Practice Your Communication Skills
Since you'll be the first point of contact for clients, practice clear and confident communication. Consider doing mock interviews with a friend or family member, focusing on how you articulate your thoughts over the phone and via email. This will help you feel more at ease during the actual interview.
✨Be Ready to Discuss Software Proficiency
Brush up on your Microsoft Office skills and any job-logging software you’ve used in the past. Be prepared to discuss how you've used these tools to improve efficiency in your previous roles. Showing that you’re tech-savvy will give you an edge in the interview.