At a Glance
- Tasks: Manage client accounts, build relationships, and deliver valuable insights.
- Company: Join Cision, a leader in media intelligence and communication solutions.
- Benefits: Enjoy a competitive benefits package including healthcare, gym subsidies, and more.
- Other info: Inclusive culture that values diversity and fosters innovation.
- Why this job: Empower your impact and shape the future of communication with us.
- Qualifications: Bachelor’s degree or relevant experience in PR, marketing, or communications.
The predicted salary is between 40500 - 49500 £ per year.
At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you.
The role
As an Insights Consultant, you will be responsible for managing a portfolio of client accounts, building strong relationships, and ensuring customers receive maximum value from their insights programme. Acting as the main point of contact, you will work closely with clients to understand their business objectives, provide strategic guidance, resolve challenges, and identify opportunities to strengthen the partnership. You will collaborate with our Rapid Intelligence and Media Intelligence teams to ensure deliverables are accurate, insightful, and aligned with client expectations. By coordinating internal stakeholders and maintaining high editorial and service standards, you will play a key role in delivering an excellent customer experience. You will also develop a strong understanding of each client's evolving needs, proactively identifying risks and growth opportunities, and sharing these insights with internal stakeholders to support client retention, renewals, and upsell opportunities.
Duties and responsibilities:
- Client & Account Management
- Build and maintain strong, trusted relationships with clients, acting as a strategic partner and helping them achieve their business goals through Cision Insights solutions.
- Manage regular communication with client teams via email, phone, and occasional in-person meetings to understand their needs, align on service expectations, and ensure a high-quality customer experience.
- Act as the link between clients and internal teams, identifying and resolving issues quickly, whether related to service delivery, editorial quality, or contractual requirements.
- Collaborate with teams across Cision to ensure clients receive a seamless experience across all areas of the business.
- Contract Management & Commercial Support
- Support client renewals by managing account information, tracking service scope, and contributing to proposals, statements of work (SOWs), and contract documentation.
- Identify opportunities to strengthen client relationships, support retention, and contribute to account growth through renewals and upsell opportunities.
- Partner with internal stakeholders to proactively identify client risks, opportunities, and actions required to support long-term success.
- Insights Delivery & Editorial Support
- Develop a strong understanding of Cision Insights delivery processes and support client projects through research, writing, editing, and quality checks where required.
- Work collaboratively with delivery teams to ensure insights and outputs meet client expectations and maintain high editorial standards.
- Support ad-hoc client requests and help resolve delivery challenges when needed.
Essential Skills and Experience:
- Bachelor’s degree or equivalent experience.
- Experience in PR, communications, journalism, English, marketing, or a related field is desirable.
- Strong written and verbal communication skills, with the ability to create clear, accurate, and engaging content.
- Excellent attention to detail and commitment to delivering high-quality work.
- Strong presentation and stakeholder management skills, with the ability to communicate effectively with clients and senior stakeholders.
- Experience building relationships, influencing stakeholders, and resolving client challenges in a customer-facing environment.
- Strong analytical and problem-solving skills, with the ability to identify issues and develop practical solutions.
- A proactive, self-motivated approach with the ability to work independently, prioritise tasks, and know when to seek support.
What do we offer
Upon joining Cision, you will immediately have access to a range of benefits that are fully or partially funded by the company and form part of your overall benefits package. These benefits include:
- Cision Group Personal Pension Scheme
- Life Assurance
- Healthcare cash plan
- Dental Insurance
- Private Medical Insurance (For directors and above only)
- Gym Subsidy
- Cycle to Work
- Discounted Dining
- Virtual GP
- Employee Assistance Programme (EAP)
- Eye Care Test
- Cision Global Charitable Giving Program
- BenefitHub (Retail discounts)
If this opportunity feels like the right fit for you, we’d love to hear from you!
Insights Consultant in London employer: Brandwatch
Cision is an exceptional employer that prioritises employee growth and well-being, offering a comprehensive benefits package including healthcare, pension schemes, and wellness initiatives. Our collaborative work culture fosters innovation and inclusivity, ensuring every voice is heard and valued, while our commitment to diversity drives our success. Join us in a dynamic environment where your contributions shape the future of communication and create meaningful connections.
StudySmarter Expert Advice🤫
We think this is how you could land Insights Consultant in London
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Brandwatch and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Brandwatch are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Brandwatch on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Brandwatch. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Insights Consultant in London
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Brandwatch. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Brandwatch:Show us that you’ve done your homework! In your application, briefly mention what you admire about Brandwatch’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Brandwatch
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Brandwatch will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Brandwatch, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
