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For Companies At a Glance
- Tasks: Provide top-notch support to customers via phone, email, and chat.
- Company: Join a dynamic team at a leading global company.
- Benefits: Enjoy life assurance, private medical insurance, and more perks.
- Other info: Remote work opportunity with a focus on teamwork and growth.
- Why this job: Make a difference by helping customers and solving their issues.
- Qualifications: Fluent in German with customer support experience.
The predicted salary is between 25000 - 30000 ÂŁ per year.
We're looking for a Germanâspeaking Customer Support Specialist to provide highâquality support to our customers. In this role you'll handle customer queries and support requests via phone, email, chat, or ticketing systems, troubleshoot issues and ensure timely, accurate resolutions.
Duties and Responsibilities
- Respond to customer inquiries via phone, email, chat or ticketing systems, meeting service standards and response times.
- Log, categorise and manage customer interactions using internal systems.
- Investigate and replicate reported issues, documenting findings clearly.
- Escalate cases to the relevant internal teams based on impact and urgency.
- Keep customers updated on progress, next steps, and resolutions.
- Stay up to date with product features, updates and known issues.
- Contribute to internal knowledge bases by identifying gaps or improvements.
- Manage workload effectively to meet service level expectations.
- Handle customer data in line with privacy and security guidelines.
- Support the team with additional tasks as needed.
Essential Skills and Experience
- At least 1 year of experience in customer support or a similar role.
- Fluent in German and comfortable supporting customers in both German and English.
- Strong written and verbal communication skills.
- Ability to follow processes and work in a structured environment.
- Good attention to detail when handling customer information.
- Ability to manage tasks and prioritise effectively within set timelines.
- A proactive and customerâfocused mindset.
What We Offer
- Life Assurance
- Private Medical Insurance (for directors and above only)
- Cycle to Work
- Discounted Dining
- Virtual GP
- Employee Assistance Programme (EAP)
- Eye Care Test
- Cision Global Charitable Giving Program
Cision is a proud equalâopportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other protected status. We are committed to providing reasonable accommodations to qualified individuals with disabilities.
Applicants must be based in the UK.
Customer Support Specialist - GERMAN speaking (Maternity Cover) in London employer: Brandwatch
Contact Detail:
Brandwatch Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Support Specialist - GERMAN speaking (Maternity Cover) in London
â¨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of the team.
â¨Tip Number 2
Practice your communication skills in both German and English. Since you'll be supporting customers in both languages, itâs crucial to feel confident and articulate. Try role-playing common customer scenarios with a friend or family member.
â¨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips about the company culture and even lead to referrals, which can boost your chances of landing the job.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows youâre proactive and serious about joining our team.
We think you need these skills to ace Customer Support Specialist - GERMAN speaking (Maternity Cover) in London
Some tips for your application đŤĄ
Show Off Your Language Skills: Since we're looking for a German-speaking Customer Support Specialist, make sure to highlight your fluency in both German and English. Use clear and concise language in your application to demonstrate your communication skills right from the start!
Tailor Your Experience: When detailing your previous experience, focus on roles where you've handled customer queries or support requests. We want to see how you've tackled similar challenges, so be specific about your achievements and how they relate to this role.
Be Proactive: In your application, show us that you have a proactive mindset. Mention any instances where you've gone above and beyond to help customers or improve processes. This will give us a glimpse of how you might contribute to our team!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Brandwatch
â¨Brush Up on Your German
Since this role requires fluency in German, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play customer support scenarios in German to boost your confidence.
â¨Know the Product Inside Out
Familiarise yourself with the company's products and services. Understanding their features, updates, and common issues will help you answer questions more effectively and show that you're genuinely interested in the role.
â¨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've successfully handled customer queries or resolved issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your proactive approach.
â¨Show Off Your Communication Skills
As a Customer Support Specialist, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask the interviewer to demonstrate your engagement and interest.