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For Companies At a Glance
- Tasks: Manage key client accounts and drive impactful campaigns for BrandSwap.
- Company: Join an award-winning Retail Media startup with a dynamic growth phase.
- Benefits: Competitive salary, pension, 25 days leave, hybrid working, and team socials.
- Why this job: Shape the future of retail media while enjoying autonomy and ownership.
- Qualifications: 5+ years in account management or related fields with strong analytical skills.
- Other info: Thriving startup environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
BrandSwap is an award-winning Retail Media startup helping online retailers drive revenue and conversions through brand-to-brand partnerships. We enable seamless, on-brand reward experiences across the full customer journey — from pre-checkout gift-with-purchase (GWP) offers and AI-powered targeting to post-checkout rewards and member perks. Our platform is lightweight to implement, deployable via publisher network tags, Google Tag Manager or SDK/API, with rapid speed to market. We’re entering a high-growth phase as we move from startup to scale-up. That means real momentum, real responsibility, and real opportunity to shape how things work.
Role Overview
As Senior Account Manager, reporting to the Chief Customer Officer, you’ll act as a strategic partner to our clients — unlocking value for their customers, driving measurable revenue, and increasing adoption of BrandSwap’s products. This is a high-autonomy role. We don’t have rigid playbooks or layers of process — instead, you’ll have the space to think, act, and improve how we work as we grow. You’ll combine strategic thinking, collaboration, and data-driven insight to deliver impactful campaigns across our full product suite, while helping define best practice as the business scales.
Key Responsibilities
- Client Account Management
- Own and deepen relationships with a portfolio of key mid-market clients, while supporting enterprise partners where needed.
- Understand client business goals and translate them into effective BrandSwap strategies.
- Lead (or co-lead) campaign strategy, execution, and optimisation across your client portfolio.
- Act as a trusted, commercial partner rather than a reactive service contact.
- Performance Analysis & Insights
- Monitor and interpret campaign performance (CTRs, EPCs, CVRs, revenue per customer, etc.).
- Clearly communicate results, insights, and optimisation recommendations to clients.
- Identify patterns and success stories that can be scaled across retailers (e.g. Currys, The AA, Morrisons).
- Use data confidently to guide decisions, not just report on outcomes.
- Client Growth & Retention
- Identify and progress upsell and cross-sell opportunities across the BrandSwap platform.
- Drive deeper integration across the customer journey as relationships mature.
- Represent client needs internally, helping shape product evolution and roadmap priorities.
- Take ownership of improving how we manage, grow, and retain accounts over time.
Who We’re Looking For
Experience
- ~5+ years’ experience in account management or similar roles within retail media, e-commerce, partnerships, affiliate marketing, performance advertising, or media buying.
- Proven experience managing accounts end-to-end and contributing to revenue growth.
Technical & Analytical
- Strong analytical skills with the ability to turn performance data into actionable insight.
- Curiosity and technical confidence to understand on-site technology and AI-driven optimisation.
- Comfortable learning new products and concepts without needing step‑by‑step guidance.
Interpersonal & Working Style
- Clear, confident communicator who can present ideas and results convincingly.
- Enjoys building relationships and spending time with clients and colleagues.
- Proactive, organised, and comfortable taking initiative.
- Thrives in environments with autonomy, ownership, and evolving processes.
Collaboration & Mindset
- Comfortable working cross‑functionally in a growing startup environment.
- Motivated by impact, responsibility, and continuous improvement.
- Happy to help define "how we do things" as the company scales.
- Self‑starter mentality — you enjoy working things out rather than waiting for instructions.
What We Offer
- Competitive salary + pension + share scheme.
- 25 days annual leave (plus public holidays), increasing annually with service, plus an extra day off for your birthday.
- Hybrid working (currently 3 days in the office, 2 from home — subject to change).
- Private WeWork office near Moorgate / Liverpool Street (barista, bike storage, showers).
- Regular team socials with drinks and dinners to celebrate success.
Senior Account Manager employer: BrandSwap | Relevant Brand Partnerships ?
Contact Detail:
BrandSwap | Relevant Brand Partnerships ? Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Showcase your skills! Create a portfolio or case studies that highlight your achievements in account management. When you get the chance to chat with potential employers, share these examples to demonstrate how you can drive value for their clients.
✨Tip Number 3
Prepare for interviews by researching the company and its products. Understand their client base and think about how you can contribute to their growth. Tailor your answers to show how your experience aligns with their needs — they’ll love that!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the BrandSwap team. Let’s make this happen together!
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Account Manager role. Highlight your experience in account management and how it aligns with our mission at BrandSwap. We want to see how you can bring value to our clients!
Showcase Your Analytical Skills: Since this role involves a lot of data-driven decision-making, don’t forget to mention your analytical skills. Share examples of how you've used data to drive campaign success in the past. We love seeing numbers that tell a story!
Be Yourself: We’re looking for someone who thrives in an autonomous environment, so let your personality shine through! Share your unique approach to building client relationships and how you take initiative. Authenticity goes a long way with us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at BrandSwap | Relevant Brand Partnerships ?
✨Know Your Numbers
As a Senior Account Manager, you'll need to be comfortable with data. Brush up on key performance metrics like CTRs, EPCs, and CVRs. Be ready to discuss how you've used these insights in past roles to drive revenue and optimise campaigns.
✨Showcase Your Strategic Thinking
Prepare examples of how you've developed and executed successful account strategies. Think about times when you acted as a strategic partner rather than just a service provider. This will demonstrate your ability to take ownership and drive client success.
✨Emphasise Relationship Building
BrandSwap values strong client relationships. Be prepared to share stories about how you've deepened client connections and identified upsell opportunities. Highlight your interpersonal skills and how they’ve contributed to client retention and growth.
✨Be Ready for a Dynamic Environment
Since BrandSwap is transitioning from startup to scale-up, show that you're adaptable and thrive in evolving processes. Discuss experiences where you've successfully navigated change and contributed to defining best practices in your previous roles.
