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For Companies At a Glance
- Tasks: Manage key client accounts and drive impactful campaigns for BrandSwap.
- Company: Join an award-winning Retail Media startup in a high-growth phase.
- Benefits: Competitive salary, pension, share scheme, and 25 days annual leave.
- Why this job: Play a vital role in shaping the future of a growing business.
- Qualifications: 5+ years in account management with strong analytical skills.
- Other info: Enjoy hybrid working and regular team socials in a dynamic environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About BrandSwap
BrandSwap is an award-winning Retail Media startup helping online retailers drive revenue and conversions through brand-to-brand partnerships. We enable seamless, on-brand reward experiences across the full customer journey — from pre-checkout gift-with-purchase (GWP) offers and AI-powered targeting to post-checkout rewards and member perks. Our platform is lightweight to implement, deployable via publisher network tags, Google Tag Manager or SDK/API, with rapid speed to market. We’re entering a high-growth phase as we move from startup to scale-up. That means real momentum, real responsibility, and real opportunity to shape how things work.
Role Overview
As Senior Account Manager, reporting to the Chief Customer Officer, you’ll act as a strategic partner to our clients — unlocking value for their customers, driving measurable revenue, and increasing adoption of BrandSwap’s products. This is a high-autonomy role. We don’t have rigid playbooks or layers of process — instead, you’ll have the space to think, act, and improve how we work as we grow. You’ll combine strategic thinking, collaboration, and data-driven insight to deliver impactful campaigns across our full product suite, while helping define best practice as the business scales.
Key Responsibilities
- Client Account Management
- Own and deepen relationships with a portfolio of key mid-market clients, while supporting enterprise partners where needed.
- Understand client business goals and translate them into effective BrandSwap strategies.
- Lead (or co-lead) campaign strategy, execution, and optimisation across your client portfolio.
- Act as a trusted, commercial partner rather than a reactive service contact.
- Performance Analysis & Insights
- Monitor and interpret campaign performance (CTRs, EPCs, CVRs, revenue per customer, etc.).
- Clearly communicate results, insights, and optimisation recommendations to clients.
- Identify patterns and success stories that can be scaled across retailers (e.g. Currys, The AA, Morrisons).
- Use data confidently to guide decisions, not just report on outcomes.
- Client Growth & Retention
- Identify and progress upsell and cross-sell opportunities across the BrandSwap platform.
- Drive deeper integration across the customer journey as relationships mature.
- Represent client needs internally, helping shape product evolution and roadmap priorities.
- Take ownership of improving how we manage, grow, and retain accounts over time.
Who We’re Looking For
- Experience
- ~5+ years’ experience in account management or similar roles within retail media, e-commerce, partnerships, affiliate marketing, performance advertising, or media buying.
- Proven experience managing accounts end-to-end and contributing to revenue growth.
- Technical & Analytical
- Strong analytical skills with the ability to turn performance data into actionable insight.
- Curiosity and technical confidence to understand on-site technology and AI-driven optimisation.
- Comfortable learning new products and concepts without needing step-by-step guidance.
- Interpersonal & Working Style
- Clear, confident communicator who can present ideas and results convincingly.
- Enjoys building relationships and spending time with clients and colleagues.
- Proactive, organised, and comfortable taking initiative.
- Thrives in environments with autonomy, ownership, and evolving processes.
- Collaboration & Mindset
- Comfortable working cross-functionally in a growing startup environment.
- Motivated by impact, responsibility, and continuous improvement.
- Happy to help define “how we do things” as the company scales.
- Self-starter mentality — you enjoy working things out rather than waiting for instructions.
What We Offer
- Competitive salary + pension + share scheme.
- 25 days annual leave (plus public holidays), increasing annually with service, plus an extra day off for your birthday.
- Hybrid working (currently 3 days in the office, 2 from home — subject to change).
- Private WeWork office near Moorgate / Liverpool Street (barista, bike storage, showers).
- Regular team socials with drinks and dinners to celebrate success.
Senior Account Manager in London employer: BrandSwap | Relevant Brand Partnerships ?
Contact Detail:
BrandSwap | Relevant Brand Partnerships ? Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand BrandSwap’s mission and values, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight specific successes from your previous roles. Use data and examples to demonstrate how you’ve driven revenue or improved client relationships—this is key for a Senior Account Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the BrandSwap team. Let’s make this happen together!
We think you need these skills to ace Senior Account Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Account Manager role. Highlight your experience in account management and how it aligns with BrandSwap's goals. We want to see how you can bring value to our team!
Showcase Your Analytical Skills: Since this role involves performance analysis, don’t forget to mention specific examples where you've turned data into actionable insights. We love candidates who can confidently use data to drive decisions, so let that shine through!
Demonstrate Your Client Management Experience: Share stories about how you've built and maintained strong client relationships. We’re looking for someone who can act as a strategic partner, so give us examples of how you've done this in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at BrandSwap!
How to prepare for a job interview at BrandSwap | Relevant Brand Partnerships ?
✨Know Your Numbers
As a Senior Account Manager, you'll need to demonstrate your analytical skills. Brush up on key performance metrics like CTRs, EPCs, and CVRs. Be ready to discuss how you've used data to drive decisions in past roles.
✨Showcase Your Strategic Thinking
Prepare examples of how you've developed and executed successful account strategies. Think about specific campaigns where you unlocked value for clients and how you can apply that experience at BrandSwap.
✨Build Rapport with Confidence
Since this role involves deepening client relationships, practice your communication skills. Be prepared to share how you've built trust with clients in the past and how you plan to do the same at BrandSwap.
✨Embrace the Startup Mindset
BrandSwap is in a high-growth phase, so show your enthusiasm for working in a dynamic environment. Share experiences where you've thrived in autonomy and helped shape processes, highlighting your self-starter mentality.
