At a Glance
- Tasks: Support the Branch Manager and team in daily operations and ensure exceptional customer service.
- Company: Join Brandon Hire Station, the UK's leading tool hire business with a vibrant team culture.
- Benefits: Enjoy a competitive salary, 25 days annual leave, and no weekend work!
- Other info: Great opportunities for training and development, plus discounts on popular brands.
- Why this job: Be a key player in delivering top-notch service and making a real impact.
- Qualifications: Experience in tool hire, strong communication skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Become part of our amazing operational branch team as an Assistant Branch Manager and help us maintain our place as the Nation's leading Tool hire business. As an Assistant Branch Manager in Brandon Hire Station, you'll provide full support to the Branch Manager, ensuring the efficient running of the branch on a day-to-day basis. Our ethos is that our assets are available for hire when customers need them, to deliver and collect safely on time, every time. The role of Assistant Branch Manager is also pivotal in ensuring that the whole team can deliver this exceptional service to the customers.
Responsibilities
- Supporting the Branch Manager and team in day-to-day duties
- Supervise the hire desk and driver's schedules ensuring efficient delivery and collection of all assets
- Supporting the workshop ensuring all assets are in good working order and any repairs are managed effectively
- Awareness of P&L of the branch with a pro-active approach to maximising this
- Assist in the sound compliance of the branch supporting all administrative duties
- Ensure branch colleagues are trained and developed effectively to be able to carry out their roles
Qualifications
- Experience of working in a similar tool hire environment
- Experience of working in a supportive role
- Exceptional communication skills
- Passion for delivering excellent customer service
- Effectively manage change and be flexible
- Good attention to detail with a high level of accuracy
- Capable of building strong relationships
- Positive role model and strong motivator
- Ability to cope under pressure in a high-volume environment & multitask
- Excellent administration skills - able to demonstrate a high level of accuracy
- Ability to work on own initiative
Benefits
- Competitive salary
- Salary sacrifice pension
- Monday-Friday only (no weekends)
- 25 days annual leave, plus bank holidays
- Additional holiday purchase scheme
- Free Tool Hire
- Life Assurance cover 3x salary
- Share save scheme
- Eye care vouchers
- Recommend a friend scheme
- Learning & Development - commitment to upskilling and developing our people, structured in house training available alongside external training where required
- Cycle to work scheme
- Long service recognition
- My Vp discounts - a variety of discounts and rewards on thousands of well-known brands
- Discounts on HP products
- EE mobile contract discount offers
- Gym discounts
- Health Shield (discounted premiums on health care cash plan)
- Regit Assist 24/7 accident helpline - free joining
We are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. As a Disability Confident employer, we offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job.
Assistant Branch Manager in Ipswich employer: Brandon Hire Station
Brandon Hire Station is an exceptional employer that prioritises employee growth and development, offering structured in-house training alongside external opportunities. With a supportive work culture that values teamwork and customer service, employees enjoy a competitive salary, generous annual leave, and a range of benefits including free tool hire and discounts on well-known brands. Located in a dynamic environment, our commitment to diversity and inclusion ensures that every team member feels valued and empowered to contribute to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Branch Manager in Ipswich
✨Tip Number 1
Network like a pro! Reach out to your connections in the tool hire industry and let them know you're on the lookout for an Assistant Branch Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to branch management and customer service. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for the tool hire business during interviews. Share specific examples of how you've delivered excellent customer service or managed a team effectively. This will help you stand out as a candidate who truly understands the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Assistant Branch Manager in Ipswich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in tool hire or similar environments, and don’t forget to showcase your exceptional communication skills and passion for customer service!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Assistant Branch Manager role. Mention how you can support the Branch Manager and contribute to the team’s success in delivering exceptional service.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to manage change, multitask, and maintain high accuracy. Numbers and examples can really make your application stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our amazing operational branch team!
How to prepare for a job interview at Brandon Hire Station
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Branch Manager. Familiarise yourself with the day-to-day operations, from supervising the hire desk to ensuring compliance and managing P&L. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since delivering excellent customer service is key for this position, prepare examples of how you've gone above and beyond for customers in previous roles. Think about specific situations where you resolved issues or improved service, as this will highlight your passion for customer satisfaction.
✨Demonstrate Leadership Qualities
As an Assistant Branch Manager, you'll need to motivate and train your team. Be ready to discuss your leadership style and provide examples of how you've successfully managed a team or supported colleagues in the past. This will show that you can be a positive role model and a strong motivator.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle pressure and multitask in a high-volume environment. Think of scenarios where you've had to manage multiple tasks or adapt to changes quickly. Practising these responses will help you feel more confident during the interview.
