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- Tasks: Be the go-to person for customers and help drive sales in our branches.
- Company: Join Brandon Hire Station, the UK's leading tool hire provider.
- Benefits: Enjoy competitive salary, 25 days leave, free tool hire, and discounts on brands.
- Why this job: Make a real impact in a dynamic team while developing your skills.
- Qualifications: Customer service experience and a positive attitude are key.
- Other info: We value diversity and offer great career growth opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Our Hire Controllers are key to the performance of our branches. Join us and become part of our amazing operational branch team in maintaining our place as Nation's leading Tool hire business.
Responsibilities
- Be the first point of contact for customers over the counter and on the telephone
- Maximise hire and sales revenue
- Cover deliveries and collections when essential to business demands
- Ensure vehicles are always loaded safely and in line with company procedures
- Responsible for appropriate branch presentation
- Carry out daily compliance and H&S checks, as directed
- Assist and attend stock takes as required
Qualifications
- Proven experience of delivering excellent customer service
- Commercial mind-set and aware of importance of service delivery
- Effective communicator with ability to influence and empathise
- Good attention to detail and IT skills
- Knowledge of local area
- Valid driving licence
- Knowledge of hire industry desirable but not essential
- Knowledge of equipment desirable not essential
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
About Brandon Hire Station
Brandon Hire Station is the leading provider of tool and equipment hire in the UK. Our commitment to exceptional customer support services is unmatched in the industry. We guarantee timely delivery of our tools and equipment through our branded vehicles and FORS accredited drivers. With our Everyday Product Hire Guarantee, you can trust that our most hired products are always available at every branch, every day, collected or delivered throughout the UK. We are actively looking for passionate individuals to join our team and are committed to providing the highest level of service to our customers.
Benefits
- Competitive salary
- Salary sacrifice pension
- 25 days annual leave, plus bank holidays
- Additional holiday purchase scheme
- Free Tool Hire
- Life Assurance cover 3x salary
- Share save scheme
- Eye care vouchers
- Recommend a friend scheme
- Learning & Development - commitment to upskilling and developing our people, structured in house training available alongside external training where required
- Cycle to work scheme
- Long service recognition
- My Vp discounts - a variety of discounts and rewards on thousands of well-known brands
- Discounts on HP products
- EE mobile contract discount offers
- Gym discounts
- Health Shield (discounted premiums on health care cash plan)
- Regit Assist 24/7 accident helpline - free joining
Hire Controller employer: Brandon Hire Station
Contact Detail:
Brandon Hire Station Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller
✨Tip Number 1
Get to know the company! Research Brandon Hire Station and understand their values and services. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Hire Controller, you'll be the first point of contact for customers. Role-play with a friend or family member to get comfortable with handling customer queries and showcasing your excellent service skills.
✨Tip Number 3
Be ready to demonstrate your problem-solving abilities. Think of examples from your past experiences where you've successfully dealt with challenges. This will show that you can handle the fast-paced environment of tool hire and keep customers happy.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our amazing operational branch team. Don’t miss out on this opportunity!
We think you need these skills to ace Hire Controller
Some tips for your application 🫡
Show Off Your Customer Service Skills: We want to see how you’ve delivered excellent customer service in the past. Share specific examples that highlight your ability to communicate effectively and empathise with customers. This is your chance to shine!
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your commercial mindset and any relevant experience in the hire industry, even if it’s not essential. We love seeing candidates who take the time to connect their skills to our needs.
Be Detail-Oriented: Attention to detail is key for us! Double-check your application for any typos or errors before hitting send. A polished application shows us you care about the role and are serious about joining our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Brandon Hire Station
✨Know Your Stuff
Familiarise yourself with the hire industry and the specific tools and equipment that Brandon Hire Station offers. Even if you don't have extensive knowledge, showing that you've done your homework will impress the interviewers.
✨Customer Service is Key
Prepare examples of how you've delivered excellent customer service in the past. Think about situations where you went above and beyond to help a customer, as this role heavily relies on effective communication and empathy.
✨Show Off Your Attention to Detail
Be ready to discuss how you ensure compliance and safety in your previous roles. Highlight any experiences where your attention to detail made a difference, especially in operational settings.
✨Be Ready to Discuss Local Knowledge
Since knowledge of the local area is beneficial, think about how your familiarity can enhance customer interactions. Mention any local insights that could help in maximising hire and sales revenue.