At a Glance
- Tasks: Help patients choose stylish glasses and educate them on lens options.
- Company: Brandon Eyes, a friendly and supportive eyecare practice.
- Benefits: Paid training, healthcare allowance, vision benefits, and weekends off.
- Other info: Join a family-like team with excellent career growth opportunities.
- Why this job: Make a real difference in people's lives while working in a fun team environment.
- Qualifications: No experience needed; just a great attitude and love for helping others.
The predicted salary is between 20000 - 25000 £ per year.
Got a passion for style or a gift for making things look better? Would you love to solve problems to help people live better lives? Our busy eyecare practice needs a new team member who will be dedicated to helping our patients leave our office looking and seeing their BEST! This full-time position at our Middleton office offers the stability of a career in healthcare with weekends OFF! NO Experience required! Prior medical office or eyecare experience can be a plus, but certainly not required. We offer paid training to the right person with a great attitude, a helpful heart, and a love of learning!
What you’ll be doing:
- Helping our patients choose the right glasses for them based on their personal style, lifestyle needs, prescription, and more.
- Out of everyone who works at our practice, the Optician has the honour of satisfying patients the most!
- This is not just some sales job; your role is to be an educator and a style consultant.
- Helping people pick out frames that suit them based on the shape of their face, bridge fit, lifestyle, and prescription.
- Determining the best lens types, materials, coatings, and brands for patients’ lifestyles.
- Educating first-timers on how to use and take care of their glasses.
- Troubleshooting prescription issues.
- Taking accurate measurements for all lens styles and prescriptions and checking new glasses for fit and making necessary adjustments.
- Miscellaneous repairs.
- Consistent cross-training in technician duties for optimum career growth (offered and expected).
- Educating patients on what their insurance covers.
- Keeping the optical space looking clean, neat, and welcoming.
- Doing inventory, ordering, sending, and receiving shipments.
If these sound like you, please apply!
- You’re a natural problem solver and you’re confident in making recommendations.
- You’re outgoing and friendly, connect with people quickly and easily, and feel that every customer deserves red carpet treatment.
- You’ve got a great sense of style and love to help people find a look or style they like best.
- You’re a natural problem solver, and hearing things like “these glasses don’t fit” or “I can’t get used to seeing with these” gets you pumped up to work your magic.
- You can effectively communicate both in writing and verbally in a professional and positive manner.
- You are comfortable with technology (being open to learning is key) and can communicate verbally and in writing in a professional manner.
- You are attentive, detail-oriented, organized, and your work reflects all of these characteristics.
- Your reputation for honesty and integrity is legendary; you’re known for doing what you say you’re going to do – no excuses!
- You take pride and ownership in your work – whatever you do, you do it well.
- You see yourself as an integral part of your team’s success (because we will).
- You’re always up for learning something new, and you master new skills quickly.
- You love to see other people happy and thriving, and you’ll do whatever you can to help them get there.
About Us: Brandon Eyes is a high-volume established eyecare practice in Middleton & Madison. We love to come to work every day because we love what we do, and we’ve built an office culture that can’t be beat. If you’re looking to join a team that feels like a family, where your efforts will always be appreciated, and where you will be valued for the amazing person you are, apply now!
We Offer (upon eligibility):
- In-house Vision Benefit
- Healthcare allowance
- 401k
- Uniform allowance and birthday bonus
- PTO and paid holidays
We value your time, so we’ll be back in touch with you very quickly.
Customer Service Optician employer: Brandon Eyes
Brandon Eyes is an exceptional employer located in Middleton, offering a vibrant work culture where team members are valued and appreciated like family. With a focus on employee growth through paid training and cross-training opportunities, we ensure that our staff not only thrive in their roles but also enjoy a fulfilling career in healthcare. Enjoy the stability of a full-time position with weekends off, alongside benefits such as a healthcare allowance, PTO, and a supportive environment that encourages learning and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Optician
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Brandon Eyes. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Brandon Eyes before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Optician
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Brandon Eyes:Your cover letter is your chance to shine! Tell us why you want to work at Brandon Eyes specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Brandon Eyes!
How to prepare for a job interview at Brandon Eyes
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
