At a Glance
- Tasks: Administer Zoho CRM and MRP Easy, ensuring data integrity and developing workflows.
- Company: Urban Cooling Ltd is a fast-scaling HVAC group based in Chatham, Kent.
- Benefits: Offers career growth opportunities, world-class training, and team events.
- Other info: Full-time office-based role with hours from 8:30 to 4:30.
- Why this job: Take ownership of critical systems as the business scales rapidly.
- Qualifications: Minimum two years in CRM administration; Zoho experience preferred.
The predicted salary is between 28000 - 38000 £ per year.
Urban Cooling Ltd is a fast‑scaling HVAC group based in Chatham, Kent, operating four entities that install air conditioning primarily in residential and light commercial properties within the M25 and home counties.
We are looking for a systems‑minded individual to take ownership of our Zoho CRM and MRP Easy manufacturing system, ensuring data integrity across both platforms as the business scales.
Hours & Salary
Monday – Friday, 8:30 – 4:30. Full‑time, office‑based. Salary £28K – £38K depending on experience.
Benefits we Offer
- Career growth opportunities – the role will expand as the business scales
- World‑class training
- Team events
Duties & Responsibilities
- Day‑to‑day administration and development of Zoho CRM across all group entities
- Owning data integrity and process discipline within MRP Easy
- Working with the marketing team to develop and expand CRM workflows and integrations
- Supporting the onboarding of new system users and maintaining process documentation
- Collaborating with the office manager on day‑to‑day operational priorities
Results Expected
- Zoho CRM is maintained in a clean, accurate state across all group entities within 90 days of start
- MPR Easy data integrity measurably improved within six months, with documented input processes in place
- CRM workflows and automations developed in collaboration with the marketing team, reducing manual handling across the group
- System documentation is maintained and kept current as the business scales
I Will Meet These Standards
- Data entered accurately and consistently, first time, every time
- System issues flagged and resolved proactively, not reactively
- All workflow changes documented before implementation
Knowledge, Skills & Abilities
- Proven experience administering a CRM platform at back‑end level – Zoho experience preferred but not essential
- Understanding of Zapier and system automations
- Demonstrable understanding of workflow logic, automations, and system integrations
- Process‑driven with high attention to detail
- Comfortable working across multiple business entities with different operational profiles
- Curious and self‑directed – the role will grow as the business grows
Experience Needed
- Minimum two years in a CRM administration or systems coordination role
- Demonstrable experience building or managing back‑end workflows and automations
- Experience working within a multi‑entity or complex operational environment preferred
Other Special Requirements
- Ability to commute to ME4 5A
- Must be eligible to work in the UK
CRM & Systems Coordinator in Chatham employer: Brandfixx Ltd.
Urban Cooling Ltd, located in Chatham, Kent, provides HVAC solutions across the M25 and home counties. The company values career growth and offers world-class training, making it an ideal place for ambitious professionals. Join a dynamic team focused on innovation and operational excellence.
