At a Glance
- Tasks: Lead strategic accounts and drive social media engagement for top global brands.
- Company: Join BrandBastion, a fast-growing AI-first company transforming social engagement.
- Benefits: Competitive salary, 4+ weeks paid time off, and flexible remote work.
- Other info: Opportunities for career advancement and collaboration with a talented global team.
- Why this job: Shape the future of social media with innovative technology and impactful strategies.
- Qualifications: Experience in account management and strong knowledge of social media strategy.
The predicted salary is between 58500 - 71500 £ per year.
About Us:
BrandBastion transforms the way brands handle social engagement, working with some of the most recognized names in the world – Netflix, Uber, Sephora, Benefit Cosmetics, JD Sports and more. We help our partners get the most out of their social media engagement, across paid, organic, and non-owned conversations. Our proprietary technology automates the management of millions of social interactions every day, while maintaining the personal quality of one-on-one conversations grounded in context, brand knowledge and TOV.
The Role:
BrandBastion is looking for a strategic, commercially minded Account Director with deep experience in organic social media, community engagement and enterprise client leadership. This is not a paid media or campaign execution role. We need someone who understands what happens after content goes live, how brands manage communities, engage audiences, protect their reputation, deliver customer care and use social conversations to inform broader business decisions. You will own a portfolio of strategic accounts and be accountable for the overall customer relationship, account strategy, value realization, retention and growth. You must be comfortable acting as the primary senior partner to leaders such as Global Heads of Social, VPs of Marketing and Customer Experience executives.
What you’ll own:
- Take direct ownership of a portfolio of strategic enterprise accounts, including customer outcomes, senior relationships, retention, renewals and expansion.
- Build trusted relationships with senior leaders across social media, marketing, brand, community and customer care.
- Develop a clear account strategy based on each customer’s priorities, organizational structure and measures of success.
- Lead strategic conversations across organic social, community management, moderation, engagement, social customer care, sentiment and brand health.
- Connect BrandBastion’s platform and services to measurable customer outcomes and business value.
- Lead executive business reviews that provide insights, recommendations and clear next steps.
- Identify adoption gaps and account risks early, then personally drive the plan to address them.
- Own commercial conversations related to renewals, expansion and additional BrandBastion solutions.
- Partner with product and technical specialists to improve workflows, platform adoption and customer results.
- Bring customers relevant social trends, industry knowledge, examples and strategic ideas.
- Maintain strong organization and follow-through across multiple complex accounts and stakeholder groups.
Requirements:
- Experience as an Account Manager, Account Director, Client Partner, Social Strategist, Social Media Lead or senior customer leader.
- Experience working with large consumer brands through an agency, social technology company or in-house team.
- The credibility to lead a useful strategic conversation with a Global Head of Social or VP of Marketing.
- Strong knowledge of social strategy, community, engagement, moderation, customer care and campaign performance.
- A commercial mindset and experience with retention, renewals, growth or account expansion.
- Strong ownership, organization and follow-through.
- The ability to translate data and customer goals into clear recommendations.
- Comfort learning technology and partnering with technical specialists.
- A proactive, hands-on approach to managing and growing accounts.
Benefits:
At BrandBastion, high performers shape their own path. You’ll have opportunities to:
- Lead strategic initiatives that impact our Social AI-first approach.
- Advance into senior leadership roles based on performance.
- Work with global brands at the forefront of digital engagement.
- Be part of a fast-growing AI-first company leading the future of Social Engagement.
- Competitive Market Rate Compensation + 4+ weeks paid time off.
- Opportunities for global team meets.
- Flexible, Fully Remote Role: Enjoy the benefits of remote work while collaborating with a talented global team.
Account Director, Social Media in London employer: BrandBastion
BrandBastion is an exceptional employer that empowers its employees to shape their own career paths while working with some of the world's leading brands in a fully remote environment. With a strong focus on employee growth, high performers can advance into senior leadership roles and lead strategic initiatives that drive the future of social engagement. The company offers competitive compensation, generous paid time off, and the opportunity to collaborate with a talented global team, making it a rewarding place for those passionate about social media and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Account Director, Social Media in London
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at BrandBastion.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from BrandBastion!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like BrandBastion, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at BrandBastion or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Account Director, Social Media in London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to BrandBastion:Before hitting send, make sure to tailor your application specifically to BrandBastion! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at BrandBastion
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
