At a Glance
- Tasks: Lead the Aston Martin Heritage centre, overseeing restoration projects and ensuring exceptional customer experiences.
- Company: Join the iconic Aston Martin team at our historic Newport Pagnell site.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal and professional growth.
- Other info: Diverse and empowering workplace that values unique perspectives.
- Why this job: Be part of preserving automotive history while driving innovation in a prestigious brand.
- Qualifications: Experience in high-end customer service, leadership skills, and a passion for Aston Martin.
The predicted salary is between 60000 - 80000 £ per year.
At Aston Martin Works, we don't just maintain vehicles, we preserve history. Based at our iconic Newport Pagnell site, the historic home of Aston Martin, this role offers a rare opportunity to lead the only official Aston Martin Heritage centre. You'll be at the forefront of protecting and evolving the legacy of one of the world's most prestigious automotive brands, working with vehicles that represent decades of craftsmanship and innovation.
Responsibilities
- As Senior Manager - Heritage Operations, you'll take ownership of the day-to-day running of our Heritage service and restoration function.
- Oversee complex, long-term restoration projects and drive commercial performance.
- Ensure exceptional quality, customer experience, and sustainable business growth.
- Lead and develop a highly skilled team, setting clear expectations and creating an environment for optimal performance.
- Stay close to the operation, visible, involved, and ready to step in where needed.
- Ensure the highest standards are consistently delivered, building strong relationships with heritage customers.
- Deliver against revenue and profit targets, using data and KPIs to drive performance.
- Identify opportunities to strengthen and grow the Heritage offering.
- Work closely with marketing to shape how Heritage is presented across digital channels and events.
This role will suit someone who thrives on ownership and challenge. Restoration projects can span several years, and no two situations are ever the same. You'll approach challenges with confidence, resilience, and a solutions-focused mindset.
Qualifications
- Strong experience in customer service or aftersales within a high-end automotive environment.
- Leadership experience or clear progression towards it.
- Commercial awareness, strong communication skills, and a collaborative approach.
- Ability to influence and engage stakeholders at all levels.
- A genuine passion for the Aston Martin brand is essential.
- Experience working with heritage vehicles would be a distinct advantage.
At Aston Martin, we believe that the stunning beauty, craftsmanship, and artistry that define our brand come from the diverse voices and talents of our extraordinary team. We are committed to fostering a culture where everyone feels valued, respected, and empowered to thrive. Your unique perspectives are what make us stronger and more innovative. We celebrate the richness of diversity and actively seek individuals who bring something new to the table.
If you require any accommodations or support during the application process, please don't hesitate to reach out. We're here to ensure that you can bring your best, in every way.
The post holder will be required to comply with all policies and procedures issued by and on behalf of Aston Martin Lagonda Ltd.
Heritage Operations Senior Manager in Newport Pagnell employer: Brand
Aston Martin Works is an exceptional employer, offering a unique opportunity to lead the Heritage Operations at our historic Newport Pagnell site. We pride ourselves on a collaborative and inclusive work culture that values diversity and empowers employees to thrive, while providing ample opportunities for professional growth in a prestigious automotive environment. Join us in preserving the legacy of one of the world's most iconic brands, where your passion for craftsmanship and customer experience will be at the forefront of our mission.
StudySmarter Expert Advice🤫
We think this is how you could land Heritage Operations Senior Manager in Newport Pagnell
✨Tip Number 1
Network like a pro! Reach out to folks in the automotive industry, especially those connected to heritage vehicles. Attend events or join online forums where you can chat with people who share your passion for Aston Martin and its legacy.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, be ready to discuss your experience in customer service and leadership. Share specific examples of how you've tackled challenges in high-end environments, especially if they relate to restoration projects.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to Aston Martin or similar companies through our website. Express your interest in the Heritage Operations role and highlight what makes you a great fit for their team.
✨Tip Number 4
Stay engaged! Follow Aston Martin on social media and keep an eye on their latest projects and events. This not only shows your enthusiasm but also gives you talking points when you connect with them or during interviews.
We think you need these skills to ace Heritage Operations Senior Manager in Newport Pagnell
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for the Aston Martin brand shine through. We want to see that genuine enthusiasm for heritage vehicles and how it connects to your experience.
Tailor Your Experience:Make sure to highlight your relevant experience in customer service or aftersales within high-end automotive environments. We’re looking for specific examples that demonstrate your leadership skills and commercial awareness.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills are easy to spot. This helps us see how you can contribute to our team.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Brand
✨Know Your Heritage
Before the interview, dive deep into Aston Martin's history and its heritage vehicles. Familiarise yourself with key models, restoration techniques, and the brand's legacy. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure environments. Highlight your ability to set clear expectations and foster a collaborative atmosphere. Be ready to discuss specific challenges you've faced and how you navigated them to achieve outstanding results.
✨Customer Experience Focus
Since customer experience is at the heart of the role, think of instances where you've gone above and beyond for customers. Be prepared to share stories that demonstrate your commitment to delivering exceptional service and building strong relationships, especially in a high-end automotive context.
✨Commercial Acumen is Key
Brush up on your understanding of KPIs and how they drive performance. Be ready to discuss how you've used data to inform decisions and identify growth opportunities in previous roles. Showing that you can balance operational excellence with commercial success will set you apart.
