At a Glance
- Tasks: Lead the Heritage service and restoration function at Aston Martin's iconic Newport Pagnell site.
- Company: Join Aston Martin, a prestigious automotive brand with a rich history.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Dynamic role with a focus on leadership, performance, and innovation.
- Why this job: Be part of preserving automotive history while delivering exceptional customer experiences.
- Qualifications: Experience in high-end customer service and a passion for the Aston Martin brand.
The predicted salary is between 60000 - 75000 £ per year.
At Aston Martin Works, we don't just maintain vehicles, we preserve history. Based at our iconic Newport Pagnell site, the historic home of Aston Martin, this role offers a rare opportunity to lead the only official Aston Martin Heritage centre. You'll be at the forefront of protecting and evolving the legacy of one of the world's most prestigious automotive brands, working with vehicles that represent decades of craftsmanship and innovation.
Responsibilities
- As Senior Manager - Heritage Operations, you'll take ownership of the day-to-day running of our Heritage service and restoration function.
- Oversee complex, long-term restoration projects and drive commercial performance.
- Ensure exceptional quality, customer experience, and sustainable business growth.
- Lead and develop a highly skilled team, setting clear expectations and creating an environment for optimal performance.
- Stay close to the operation, visible, involved, and ready to step in where needed.
- Ensure the highest standards of customer experience are consistently delivered.
- Build strong relationships with heritage customers and ensure every interaction reflects the level expected of an Aston Martin affiliated dealership.
- Deliver against revenue and profit targets, using data and KPIs to drive performance.
- Identify opportunities to strengthen and grow the Heritage offering.
- Work closely with marketing to shape how Heritage is presented across digital channels and events.
This role will suit someone who thrives on ownership and challenge. Restoration projects can span several years, and no two situations are ever the same. You'll approach challenges with confidence, resilience, and a solutions-focused mindset.
Qualifications
- Strong experience in customer service or aftersales within a high-end automotive environment.
- Ideally possess leadership experience or clear progression towards it.
- Bring commercial awareness, strong communication skills, and a collaborative approach.
- Ability to influence and engage stakeholders at all levels.
- A genuine passion for the Aston Martin brand is essential.
- Experience working with heritage vehicles would be a distinct advantage.
At Aston Martin, we believe that the stunning beauty, craftsmanship, and artistry that define our brand come from the diverse voices and talents of our extraordinary team. We are committed to fostering a culture where everyone feels valued, respected, and empowered to thrive. Your unique perspectives are what make us stronger and more innovative.
If you require any accommodations or support during the application process, please don't hesitate to reach out. We're here to ensure that you can bring your best, in every way.
The post holder will be required to comply with all policies and procedures issued by and on behalf of Aston Martin Lagonda Ltd.
Heritage Operations Lead – Restoration & Customer Experience in Newport Pagnell employer: Brand
Aston Martin Works, located in the historic Newport Pagnell, offers a unique opportunity to lead the only official Aston Martin Heritage centre, where preserving automotive history meets exceptional customer experience. Our commitment to fostering a diverse and inclusive work culture ensures that every team member feels valued and empowered, while our focus on employee growth and development provides pathways for career advancement within a prestigious brand. Join us to be part of a passionate team dedicated to craftsmanship and innovation, where your contributions directly impact the legacy of one of the world's most iconic automotive brands.
StudySmarter Expert Advice🤫
We think this is how you could land Heritage Operations Lead – Restoration & Customer Experience in Newport Pagnell
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those connected to heritage vehicles. Attend events or join online forums where you can chat with folks who share your passion for Aston Martin and its legacy.
✨Tip Number 2
Show off your skills! If you've got experience in customer service or restoration, be ready to discuss specific examples during interviews. We want to hear about how you've tackled challenges and delivered exceptional experiences in high-end environments.
✨Tip Number 3
Research is key! Dive deep into Aston Martin's history and current projects. Knowing the brand inside out will not only impress interviewers but also help you connect your experience to their values and goals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Aston Martin family. Don’t miss out on this opportunity!
We think you need these skills to ace Heritage Operations Lead – Restoration & Customer Experience in Newport Pagnell
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for the Aston Martin brand shine through. We want to see how your passion aligns with our heritage and values, so don’t hold back!
Tailor Your Experience:Make sure to highlight your relevant experience in customer service or aftersales, especially in high-end automotive environments. We’re looking for specific examples that showcase your leadership skills and commercial awareness.
Be Authentic:We value diversity and unique perspectives, so be yourself in your application. Share your story and what makes you a great fit for the Heritage Operations Lead role – we want to know the real you!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you one step closer to joining our team!
How to prepare for a job interview at Brand
✨Know Your Heritage
Before the interview, dive deep into Aston Martin's history and its iconic vehicles. Familiarise yourself with key models, restoration techniques, and the brand's legacy. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure environments. Discuss specific challenges you've faced and how you motivated your team to achieve exceptional results. This role is all about people and performance, so demonstrating your leadership style is crucial.
✨Customer Experience Focus
Be ready to discuss your approach to customer service, especially in a high-end automotive context. Share experiences where you went above and beyond to enhance customer satisfaction. Highlighting your understanding of the importance of customer relationships will resonate well with the interviewers.
✨Commercial Awareness is Key
Brush up on your knowledge of KPIs and how they drive business performance. Be prepared to discuss how you've used data to make informed decisions in previous roles. Showing that you can balance operational excellence with commercial success will set you apart from other candidates.
