At a Glance
- Tasks: Lead the Aston Martin Heritage centre, overseeing restoration projects and ensuring exceptional customer experiences.
- Company: Join the iconic Aston Martin team at our historic Newport Pagnell site.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal and professional growth.
- Other info: Diverse and empowering workplace that values unique perspectives.
- Why this job: Be part of preserving automotive history with a prestigious brand and make a real impact.
- Qualifications: Experience in high-end customer service, leadership skills, and a passion for Aston Martin.
The predicted salary is between 60000 - 80000 £ per year.
At Aston Martin Works, we don't just maintain vehicles, we preserve history. Based at our iconic Newport Pagnell site, the historic home of Aston Martin, this role offers a rare opportunity to lead the only official Aston Martin Heritage centre. You'll be at the forefront of protecting and evolving the legacy of one of the world's most prestigious automotive brands, working with vehicles that represent decades of craftsmanship and innovation.
Responsibilities
- As Senior Manager - Heritage Operations, you'll take ownership of the day-to-day running of our Heritage service and restoration function.
- Oversee complex, long-term restoration projects and drive commercial performance.
- Ensure exceptional quality, customer experience, and sustainable business growth.
- Lead and develop a highly skilled team, setting clear expectations and creating an environment for optimal performance.
- Stay close to the operation, visible, involved, and ready to step in where needed.
- Ensure the highest standards are consistently delivered, building strong relationships with heritage customers.
- Deliver against revenue and profit targets, using data and KPIs to drive performance.
- Identify opportunities to strengthen and grow the Heritage offering.
- Work closely with marketing to shape how Heritage is presented across digital channels and events.
This role will suit someone who thrives on ownership and challenge. Restoration projects can span several years, and no two situations are ever the same. You'll approach challenges with confidence, resilience, and a solutions-focused mindset.
Qualifications
- Strong experience in customer service or aftersales within a high-end automotive environment.
- Leadership experience or clear progression towards it.
- Commercial awareness, strong communication skills, and a collaborative approach.
- Ability to influence and engage stakeholders at all levels.
- A genuine passion for the Aston Martin brand is essential.
- Experience working with heritage vehicles would be a distinct advantage.
At Aston Martin, we believe that the stunning beauty, craftsmanship, and artistry that define our brand come from the diverse voices and talents of our extraordinary team. We are committed to fostering a culture where everyone feels valued, respected, and empowered to thrive. Your unique perspectives are what make us stronger and more innovative. We celebrate the richness of diversity and actively seek individuals who bring something new to the table.
If you require any accommodations or support during the application process, please don't hesitate to reach out. We're here to ensure that you can bring your best, in every way.
The post holder will be required to comply with all policies and procedures issued by and on behalf of Aston Martin Lagonda Ltd.
Heritage Operations Senior Manager in Milton Keynes employer: Brand
Aston Martin Works is an exceptional employer, offering a unique opportunity to lead the only official Aston Martin Heritage centre at our historic Newport Pagnell site. We pride ourselves on a collaborative and inclusive work culture that values diversity and empowers employees to thrive, while providing ample opportunities for professional growth in a prestigious automotive environment. Join us to be part of a team that not only preserves history but also drives innovation and excellence in customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Heritage Operations Senior Manager in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those connected to heritage vehicles. Attend events or join online forums where you can chat with folks who share your passion for Aston Martin and its legacy.
✨Tip Number 2
Show off your skills! If you’ve got experience in customer service or aftersales, make sure to highlight that in conversations. Share specific examples of how you've improved customer experiences or driven performance in previous roles.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to Aston Martin or similar companies through our website. Express your interest in the Heritage Operations role and ask about potential opportunities.
✨Tip Number 4
Stay informed! Keep up with the latest trends in the automotive world, especially around heritage vehicles. This knowledge will not only help you in interviews but also show your genuine passion for the brand and its history.
We think you need these skills to ace Heritage Operations Senior Manager in Milton Keynes
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for the Aston Martin brand shine through. We want to see that genuine enthusiasm for heritage vehicles and how it connects to your experience.
Tailor Your CV:Make sure your CV is tailored to highlight your relevant experience in customer service or aftersales within high-end automotive environments. We’re looking for those leadership qualities, so don’t be shy about showcasing them!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that directly address the role's responsibilities and qualifications. This helps us see how you fit into our team at Aston Martin.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Aston Martin Works.
How to prepare for a job interview at Brand
✨Know Your Heritage
Before the interview, dive deep into Aston Martin's history and its heritage vehicles. Familiarise yourself with key models, restoration techniques, and the brand's legacy. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure environments. Highlight your ability to set clear expectations and foster a collaborative atmosphere. Be ready to discuss how you’ve driven performance and customer satisfaction in previous roles.
✨Emphasise Customer Experience
Since customer experience is at the heart of Aston Martin's operations, come prepared with specific examples of how you've enhanced customer interactions in past roles. Discuss strategies you've implemented to build strong relationships and ensure exceptional service.
✨Be Data-Driven
Familiarise yourself with key performance indicators (KPIs) relevant to the automotive industry. Be ready to discuss how you've used data to drive commercial performance and identify growth opportunities. This will demonstrate your commercial awareness and strategic thinking.
