At a Glance
- Tasks: Lead the restoration and customer experience at Aston Martin's Heritage centre.
- Company: Join the iconic Aston Martin team in Newport Pagnell.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Dynamic role with a focus on leadership and innovation.
- Why this job: Preserve automotive history while delivering exceptional customer experiences.
- Qualifications: Experience in high-end customer service and a passion for Aston Martin.
The predicted salary is between 60000 - 75000 £ per year.
At Aston Martin Works, we don't just maintain vehicles, we preserve history. Based at our iconic Newport Pagnell site, the historic home of Aston Martin, this role offers a rare opportunity to lead the only official Aston Martin Heritage centre. You'll be at the forefront of protecting and evolving the legacy of one of the world's most prestigious automotive brands, working with vehicles that represent decades of craftsmanship and innovation.
Responsibilities
- Take ownership of the day-to-day running of our Heritage service and restoration function.
- Oversee complex, long-term restoration projects and drive commercial performance.
- Ensure exceptional quality, customer experience, and sustainable business growth.
- Lead and develop a highly skilled team, setting clear expectations and creating an environment for optimal performance.
- Stay close to the operation, visible, involved, and ready to step in where needed.
- Ensure the highest standards of customer experience are consistently delivered.
- Build strong relationships with heritage customers and ensure every interaction reflects the level expected of an Aston Martin affiliated dealership.
- Deliver against revenue and profit targets, using data and KPIs to drive performance.
- Identify opportunities to strengthen and grow the Heritage offering.
- Work closely with marketing to shape how Heritage is presented across digital channels and events.
This role will suit someone who thrives on ownership and challenge. Restoration projects can span several years, and no two situations are ever the same. You'll approach challenges with confidence, resilience, and a solutions-focused mindset.
Qualifications
- Strong experience in customer service or aftersales within a high-end automotive environment.
- Ideally possess leadership experience or clear progression towards it.
- Bring commercial awareness, strong communication skills, and a collaborative approach.
- Ability to influence and engage stakeholders at all levels.
- A genuine passion for the Aston Martin brand is essential.
- Experience working with heritage vehicles would be a distinct advantage.
At Aston Martin, we believe that the stunning beauty, craftsmanship, and artistry that define our brand come from the diverse voices and talents of our extraordinary team. We are committed to fostering a culture where everyone feels valued, respected, and empowered to thrive. Your unique perspectives are what make us stronger and more innovative. If you require any accommodations or support during the application process, please don't hesitate to reach out.
The post holder will be required to comply with all policies and procedures issued by and on behalf of Aston Martin Lagonda Ltd.
Heritage Operations Lead – Restoration & Customer Experience in Milton Keynes employer: Brand
Aston Martin Works, located in the historic Newport Pagnell, offers a unique opportunity to lead the only official Aston Martin Heritage centre, where preserving automotive history meets exceptional customer experience. Our commitment to fostering a diverse and inclusive work culture ensures that every team member feels valued and empowered, while our focus on employee growth and development provides pathways for career advancement within one of the world's most prestigious brands. Join us to be part of a passionate team dedicated to craftsmanship, innovation, and delivering unparalleled service to our heritage customers.
StudySmarter Expert Advice🤫
We think this is how you could land Heritage Operations Lead – Restoration & Customer Experience in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those connected to heritage vehicles. Attend events or join online forums where you can chat with folks who share your passion for Aston Martin and its legacy.
✨Tip Number 2
Show off your skills! If you’ve got experience in customer service or restoration, make sure to highlight that in conversations. Share specific examples of how you've improved customer experiences or led successful projects in the past.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to Aston Martin or similar companies through our website. Express your interest in potential roles and ask about upcoming opportunities.
✨Tip Number 4
Stay engaged! Follow Aston Martin on social media and keep an eye on their latest news. This will not only keep you informed but also give you great talking points when you get the chance to connect with someone from the team.
We think you need these skills to ace Heritage Operations Lead – Restoration & Customer Experience in Milton Keynes
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for the Aston Martin brand shine through. We want to see that genuine enthusiasm for heritage vehicles and how it connects to your experience.
Tailor Your Experience:Make sure to highlight your relevant experience in customer service or aftersales within high-end automotive environments. We’re looking for specific examples that demonstrate your leadership skills and commercial awareness.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills are easy to spot. This helps us see how you can contribute to our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Aston Martin.
How to prepare for a job interview at Brand
✨Know Your Heritage
Before the interview, dive deep into Aston Martin's history and its iconic vehicles. Familiarise yourself with key models, restoration techniques, and the brand's legacy. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led teams in the past, especially in high-pressure environments. Highlight your ability to motivate others, manage complex projects, and deliver exceptional customer experiences. Be ready to discuss how you can apply these skills to the Heritage Operations role.
✨Emphasise Customer Experience
Since customer experience is at the heart of this role, think of specific instances where you've gone above and beyond for customers. Share stories that demonstrate your commitment to quality service and how you’ve built strong relationships in previous roles.
✨Be Data-Driven
Familiarise yourself with key performance indicators (KPIs) relevant to the automotive industry. Be prepared to discuss how you've used data to drive performance and identify growth opportunities in past positions. This will show your commercial awareness and strategic thinking.
