At a Glance
- Tasks: Lead the Aston Martin Heritage centre, overseeing restoration projects and enhancing customer experience.
- Company: Join the iconic Aston Martin team at our historic Newport Pagnell site.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal and professional growth.
- Other info: Diverse and empowering workplace with a commitment to inclusivity.
- Why this job: Be part of preserving automotive history while driving innovation and excellence.
- Qualifications: Experience in high-end customer service, leadership skills, and a passion for Aston Martin.
The predicted salary is between 60000 - 80000 £ per year.
At Aston Martin Works, we don't just maintain vehicles, we preserve history. Based at our iconic Newport Pagnell site, the historic home of Aston Martin, this role offers a rare opportunity to lead the only official Aston Martin Heritage centre. You'll be at the forefront of protecting and evolving the legacy of one of the world's most prestigious automotive brands, working with vehicles that represent decades of craftsmanship and innovation.
Responsibilities
- As Senior Manager - Heritage Operations, you'll take ownership of the day-to-day running of our Heritage service and restoration function.
- Oversee complex, long-term restoration projects and drive commercial performance.
- Ensure exceptional quality, customer experience, and sustainable business growth.
- Lead and develop a highly skilled team, setting clear expectations and creating an environment for optimal performance.
- Stay close to the operation, visible, involved, and ready to step in where needed.
- Ensure the highest standards of customer experience are consistently delivered.
- Build strong relationships with heritage customers and ensure every interaction reflects the level expected of an Aston Martin affiliated dealership.
- Deliver against revenue and profit targets, using data and KPIs to drive performance.
- Identify opportunities to strengthen and grow the Heritage offering.
- Work closely with marketing to shape how Heritage is presented across digital channels and events.
This role will suit someone who thrives on ownership and challenge. Restoration projects can span several years, and no two situations are ever the same. You'll approach challenges with confidence, resilience, and a solutions-focused mindset.
Qualifications
- Strong experience in customer service or aftersales within a high-end automotive environment.
- Leadership experience or clear progression towards it.
- Commercial awareness, strong communication skills, and a collaborative approach.
- Ability to influence and engage stakeholders at all levels.
- A genuine passion for the Aston Martin brand is essential.
- Experience working with heritage vehicles would be a distinct advantage.
At Aston Martin, we believe that the stunning beauty, craftsmanship, and artistry that define our brand come from the diverse voices and talents of our extraordinary team. We are committed to fostering a culture where everyone feels valued, respected, and empowered to thrive.
Your unique perspectives, shaped by your education, culture, ethnicity, race, gender identity, sexual orientation, age, religion, abilities, and more, are what make us stronger and more innovative. We celebrate the richness of diversity and actively seek individuals who bring something new to the table.
If you require any accommodations or support during the application process, please don't hesitate to reach out. We're here to ensure that you can bring your best, in every way.
The post holder will be required to comply with all policies and procedures issued by and on behalf of Aston Martin Lagonda Ltd.
Advertised: 22 May 2026 GMT Daylight Time Applications close: 05 Jun 2026 GMT Daylight Time
Heritage Operations Lead – Restoration & Customer Experience employer: Brand
Aston Martin Works is an exceptional employer, offering a unique opportunity to lead the only official Aston Martin Heritage centre at our historic Newport Pagnell site. We pride ourselves on a collaborative and inclusive work culture that values diversity and empowers employees to thrive, while providing ample opportunities for professional growth in a prestigious automotive environment. Join us in preserving the legacy of one of the world's most iconic brands, where your passion for craftsmanship and customer experience will be at the forefront of our mission.
StudySmarter Expert Advice🤫
We think this is how you could land Heritage Operations Lead – Restoration & Customer Experience
✨Tip Number 1
Get to know the company inside out! Research Aston Martin's heritage, values, and recent projects. This will help you connect your experience with their mission during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for situational questions. Think of examples from your past where you've tackled challenges in customer service or restoration. Show them how you’ve made a difference!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Aston Martin legacy.
We think you need these skills to ace Heritage Operations Lead – Restoration & Customer Experience
Some tips for your application 🫡
Show Your Passion for Heritage:When writing your application, let your love for the Aston Martin brand shine through. Share any personal experiences or stories that connect you to heritage vehicles, as this will resonate with us and show that you're genuinely invested in preserving our legacy.
Highlight Relevant Experience:Make sure to detail your experience in customer service or aftersales within high-end automotive environments. We want to see how your background aligns with the role, so don’t hold back on showcasing your leadership skills and commercial awareness!
Be Clear and Concise:While we appreciate creativity, clarity is key! Keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to see your qualifications and achievements at a glance.
Apply Through Our Website:We encourage you to submit your application directly through our website. This ensures that your application reaches us promptly and allows you to explore more about our culture and values while you're at it!
How to prepare for a job interview at Brand
✨Know Your Heritage
Before the interview, dive deep into Aston Martin's history and its heritage vehicles. Familiarise yourself with key models, restoration techniques, and the brand's legacy. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure environments. Discuss specific challenges you've faced in customer service or aftersales, and how you motivated your team to achieve exceptional results. This will demonstrate your readiness for a hands-on leadership role.
✨Emphasise Customer Experience
Be ready to discuss your approach to delivering outstanding customer experiences. Share stories that highlight your ability to build strong relationships with clients, especially in a high-end automotive context. This will align perfectly with the company's focus on customer satisfaction.
✨Data-Driven Mindset
Familiarise yourself with key performance indicators (KPIs) relevant to the role. Be prepared to discuss how you've used data to drive performance and identify growth opportunities in previous roles. This will showcase your commercial awareness and strategic thinking.
