Revenue Operations Manager

Company description: Brand Your is a B2B branded packaging company focused on helping businesses create fully customisable, memorable brand experiences. We offer high-quality packaging with low minimum order quantities, making it accessible for brands of all sizes. Customers can design and order packaging online in just a few clicks, enabling fast turnaround and delivery. We’re dedicated to making branded packaging the “total package,” combining quality, speed and ease of use.

Role description: This is our first full-time Revenue Operations hire, based in our London office and reporting to our Head of Operations. You'll build the systems, data and reporting that our commercial teams run on. You'll work closely with sales, marketing and account management, not just supporting what they do today, but building what they'll need next. Owning your own projects across the business, your work will touch and help shape the CRM and sales pipeline, reporting and forecasting as well as the automations that take manual work out of selling. We're a lean team growing and scaling fast, moving into new markets. There's a lot still to build, and you'd have a direct impact in shaping how the business runs commercially.

What you’ll do:

• Support the commercial teams. Sit with our sales reps and account managers, understand how they work and design the changes that help accelerate revenue and growth.
• The CRM. HubSpot is where our commercial teams live. You'll keep it working as a system rather than a filing cabinet - pipeline hygiene, properties, lifecycle stages, workflows, associations - and you'll shape what we capture so the data we report on is worth trusting.
• Reporting. You'll build and maintain the reporting infrastructure the commercial teams run on. You'll use it to spot patterns and trends - where growth is coming from, where it's leaking away - and turn those into opportunities the teams can act on.
• Forecasting. Build and run the forecasting the leadership team plans against - what's likely to close, what's at risk and where we'll land against target.
• Improve the revenue processes. Take the journey from lead through quote, order and renewal, find where it breaks or can be improved.
• Project delivery. Run cross-functional projects end to end: scope them, get sign-off, drive them, land them, hand them over to teams.
• Automation and technical builds. Spotting the repetitive manual work across the commercial teams and automating it is a core part of this job.
• Beyond the commercial teams. We're a lean company scaling fast, including into the US. You'll pick up meaningful projects outside pure revenue operations.

Key skills and experience:

• Experience. 3–6 years in revenue operations, sales operations, commercial operations or a closely related role, ideally in a fast-moving business where you built the function rather than inherited it.
• Commercial judgement. You can sit down with a salesperson or an account manager, ask the questions that get past the surface issue and come away with an accurate picture of the real problem and a clear view of how the solution should be shaped.
• CRM fluency. You've run a CRM hands-on, HubSpot preferred - objects, associations, workflows.
• Data literacy. You're confident with data - not just reading a dashboard, but working out where a number comes from and whether it can be trusted.
• Project management. You can hold several threads at once without dropping any and you have a bias to action.
• Ship, then improve. You deliver what was specified, within the deadline.
• Open when things go wrong. If something you've delivered isn't working, you say so early and fix it.
• Communication. You communicate clearly with commercial and non-technical teams, in writing and in person.
• Comfort with ambiguity. We move fast and priorities change. You're comfortable with that and you're good at taking in a lot of information and working out how the pieces of the business actually fit together.
• Tools. Hands-on with HubSpot (or a comparable CRM), spreadsheets and automation tooling (n8n, Zapier or similar).

Salary: £40,000–£50,000 per year.

How we hire:

• Apply - we read every application.
• 15 minute screening call.
• 1 hour video interview.
• Solution-design exercise: we'll give you a real problem from our business and see how you'd approach it.
• Final round conversation with the founders.
• References, then offer.