Revenue Operations Manager in London

Company description

Brand Your is a B2B branded packaging company focused on helping businesses create fully customisable, memorable brand experiences.

We offer high-quality packaging with low minimum order quantities, making it accessible for brands of all sizes.

Customers can design and order packaging online in just a few clicks, enabling fast turnaround and delivery.

We're dedicated to making branded packaging the "total package," combining quality, speed and ease of use.

Role description

This is our first full-time Revenue Operations hire, based in our London office and reporting to our Head of Operations.

You'll build the systems, data and reporting that our commercial teams run on.

You'll work closely with sales, marketing and account management, not just supporting what they do today, but building what they'll need next.

Owning your own projects across the business, your work will touch and help shape the CRM and sales pipeline, reporting and forecasting as well as the automations that take manual work out of selling.

We're a lean team growing and scaling fast, moving into new markets. There's a lot still to build, and you'd have a direct impact in shaping how the business runs commercially.

What you'll do

• Support the commercial teams.

Sit with our sales reps and account managers, understand how they work and design the changes that help accelerate revenue and growth.

That includes how leads reach the right person in the first place - territory, routing and the rules that decide who picks up what.

• The CRM.

Hub Spot is where our commercial teams live.

You'll keep it working as a system rather than a filing cabinet - pipeline hygiene, properties, lifecycle stages, workflows, associations - and you'll shape what we capture so the data we report on is worth trusting.

• Reporting.

You'll build and maintain the reporting infrastructure the commercial teams run on.

You'll use it to spot patterns and trends - where growth is coming from, where it's leaking away - and turn those into opportunities the teams can act on.

You'll be the person teams can bring a question to: the one who can explain what a number means, why it moved and what we can do about it.

• Forecasting.

Build and run the forecasting the leadership team plans against - what's likely to close, what's at risk and where we'll land against target.

When the number drifts from plan, you spot it early enough for teams to act on.

• Improve the revenue processes. Take the journey from lead through quote, order and renewal, find where it breaks or can be improved.
• Project delivery. Run cross-functional projects end to end: scope them, get sign-off, drive them, land them, hand them over to teams.
• Automation and technical builds.

Spotting the repetitive manual work across the commercial teams and automating it is a core part of this job.

You'll build the straightforward things yourself; for the more complex builds you'll work with our Head of Operations.

And where a process genuinely can't be automated, you'll train our VA team to run it.

• Beyond the commercial teams.

We're a lean company scaling fast, including into the US.

You'll pick up meaningful projects outside pure revenue operations - this isn't a role with a fence around it.

• Key skills and experience
• Experience. 3–6 years in revenue operations, sales operations, commercial operations or a closely related role, ideally in a fast-moving business where you built the function rather than inherited it.

What matters is that you've owned messy problems end to end, not your previous role title.

• Commercial judgement.

You can sit down with a salesperson or an account manager, ask the questions that get past the surface issue and come away with an accurate picture of the real problem and a clear view of how the solution should be shaped.

• CRM fluency.

You've run a CRM hands-on, Hub Spot preferred - objects, associations, workflows.

You can reason about how data moves between systems and you're comfortable building cross-system automations.

• Data literacy. You're confident with data - not just reading a dashboard, but working out where a number comes from and whether it can be trusted.
• Project management.

You can hold several threads at once without dropping any and you have a bias to action.

People across the business will be waiting on your work, so you hold yourself to the timelines you give and you scope and estimate accurately enough that those dates mean something.

• Ship, then improve.

You deliver what was specified, within the deadline.

If there's room to go further in the same push you take it, but improvements never come at the cost of the delivery.

And you come back to your own work - the best people here have version two in mind before version one has landed.

• Open when things go wrong.

If something you've delivered isn't working, you say so early and fix it.

You take feedback well and act on it.

You spot your own patterns - you don't need someone else to tell you what to work on.

• Communication.

You communicate clearly with commercial and non-technical teams, in writing and in person.

You turn up to meetings prepared, with an agenda and a point - people should leave knowing what happens next.

• Comfort with ambiguity.

We move fast and priorities change.

You're comfortable with that and you're good at taking in a lot of information and working out how the pieces of the business actually fit together.

• Tools.

Hands-on with Hub Spot (or a comparable CRM), spreadsheets and automation tooling (n8n, Zapier or similar).

• Exposure to a data warehouse, BI tooling or e-commerce is a bonus, not a requirement
• How we hire

1. Apply - we read every application.

2. 15 minute screening call.

3. 1 hour video interview.

4. Solution-design exercise: we'll give you a real problem from our business and see how you'd approach it.

5. Final round conversation with the founders.

6. References, then offer.