At a Glance
- Tasks: Build relationships with customers and drive their growth through proactive engagement.
- Company: Join a fast-growing startup focused on empowering hospitality businesses.
- Benefits: Competitive salary, team lunches, social events, and hands-on coaching.
- Other info: Be part of a supportive team that values creativity and initiative.
- Why this job: Shape your career while making a real impact in the hospitality industry.
- Qualifications: Passion for hospitality, strong communication skills, and a willingness to learn.
The predicted salary is between 36000 - 41000 £ per year.
About Us
At Brand Your, we believe every business, no matter its size, deserves to tell its story. We make it easy, accessible and affordable for hospitality businesses to put their brand directly into their customers' hands through high-quality, custom-branded packaging. Our customers are independent restaurants, cafés, food trucks and hospitality brands who care deeply about their identity, and so do we.
The Role
This is a commercially focused, relationship-driven role at the heart of our Account Management team. You'll be responsible for turning first-time buyers into loyal, long-term customers. Growing revenue through retention, upselling and re-engaging lapsed accounts, no task is too small if it means doing right by our customers.
What You'll Be Doing
- Proactively reach out to customers building the relationship from day one, understanding business challenges and identifying opportunities to grow, whether that's now or in the future.
- Use order data and customer insights to identify who needs attention, who is ready to grow, and who is at risk of churning.
- Drive retention by staying close to your account base and anticipating their needs before they look elsewhere.
- Identify and act on growth opportunities. Whether that's increasing order volumes or introducing customers to new products in our range, you are comfortable using data to identify when to reach out and what to pitch.
- Re-engage dormant customers with fresh ideas and a compelling reason to come back.
- Handle customer service queries and resolve issues quickly and professionally.
- Track your accounts against revenue, retention and product penetration targets.
- Bring new ideas to the table, we welcome creative thinking and fresh approaches.
What We're Looking For
- A genuine love of hospitality and independent business - you understand what these customers care about.
- Commercially minded and with the emotional intelligence to know that the relationship comes first.
- A hard worker - we are a start up and small team. You need to be willing to go the extra mile and never too proud for the small stuff.
- Strong communicator who builds trust quickly, whether on the phone, over email or in person.
- Organised and able to manage a varied account base without dropping the ball.
- Comfortable working with data. Ideally you can point to a time you used customer insights or numbers to inform a decision or prioritise your efforts. If you're earlier in your career, then you're genuinely eager to develop this skill and can see the value in it.
- Some experience with a CRM (Salesforce, HubSpot, or similar) is a plus.
- Previous experience in a customer-facing role is a bonus, but attitude matters more than experience here.
What's in It for You
Join at an exciting time! Brand Your is growing fast, and this is a chance to be part of that journey, shape how we do things, and grow your career alongside the business. Be part of a supportive, entrepreneurial team that welcomes new ideas and backs people who take initiative. Regular team lunches and social events. The chance to work with some of the most passionate and exciting hospitality businesses in the UK. Hands on coaching and mentoring and the opportunity to work with and learn from the Senior Leadership team. £36,000 - £41,000k OTE.
Steps of the process:
Initial screening phone call (10 mins)
In person or Video Call (45 mins)
Timed task (90 mins)
Final interview (45 mins)
Junior Account Manager in London employer: Brand Your
At Brand Your, we pride ourselves on being an excellent employer by fostering a supportive and entrepreneurial work culture that values creativity and initiative. As a Junior Account Manager, you'll have the unique opportunity to grow alongside a rapidly expanding company while working closely with passionate hospitality businesses across the UK. With hands-on coaching from our Senior Leadership team, regular team events, and a commitment to employee development, we ensure that every team member feels valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Account Manager in London
✨Tip Number 1
Get to know the company inside out before your interview. Check out their website, social media, and any recent news. This way, you can show genuine interest and ask insightful questions that demonstrate you're not just another candidate.
✨Tip Number 2
Practice your pitch! You’ll want to clearly articulate why you’re the perfect fit for the Junior Account Manager role. Focus on your passion for hospitality and how you can help build strong relationships with customers.
✨Tip Number 3
Be ready to share examples of how you've used data to make decisions in the past. Even if it’s from a previous job or a project at uni, showing that you can think analytically will impress the hiring team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can set you apart from other candidates. Plus, it shows you’re proactive and genuinely interested in joining their team.
We think you need these skills to ace Junior Account Manager in London
Some tips for your application 🫡
Show Your Passion:Let your love for hospitality shine through in your application. We want to see that you genuinely care about helping independent businesses tell their stories. Share any relevant experiences or insights that highlight your enthusiasm!
Be Data-Savvy:Since we’re all about using data to drive decisions, make sure to mention any experience you have with customer insights or analytics. If you’ve used data to inform your actions in the past, give us the details – it’ll show us you’re ready to hit the ground running!
Tailor Your Application:Don’t just send a generic CV and cover letter. Take the time to tailor your application to our role. Highlight your relationship-building skills and how you can help turn first-time buyers into loyal customers. We love creativity, so feel free to showcase your unique approach!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to be part of our journey from the get-go!
How to prepare for a job interview at Brand Your
✨Know Your Customers
Before the interview, research Brand Your's customer base. Understand the challenges faced by independent restaurants and cafés. This will help you demonstrate your genuine love for hospitality and show that you can relate to their needs.
✨Showcase Your Communication Skills
Prepare examples of how you've built relationships in previous roles. Whether it was through phone calls, emails, or face-to-face interactions, be ready to discuss how you quickly establish trust and rapport with customers.
✨Be Data-Savvy
Brush up on your data analysis skills. Be prepared to discuss how you've used customer insights or order data to inform decisions in the past. If you haven't had much experience, express your eagerness to develop this skill and its importance in account management.
✨Bring Fresh Ideas
Think about innovative ways to engage customers and drive retention. Prepare a few creative ideas to share during the interview. This shows that you're proactive and willing to contribute to the company's growth from day one.
