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For Companies At a Glance
- Tasks: Provide top-notch sales and customer service support while managing orders and supplier coordination.
- Company: Join a vibrant company that values teamwork and innovation in client services.
- Benefits: Earn a competitive salary plus commission, with fantastic mental health support and flexible working options.
- Why this job: Be the key link between sales and customers, making a real impact on their experience.
- Qualifications: Strong customer service skills and attention to detail are essential; experience with CRM systems is a plus.
- Other info: Enjoy opportunities for professional development and unique volunteer experiences in Kenya.
The predicted salary is between 21500 - 23500 £ per year.
In this role, you’ll be responsible for providing exceptional sales and customer service support, playing a critical role in enabling the Sales Team to deliver an outstanding customer experience. You will support the end to end ordering and fulfilment process by managing suppliers, co-ordinating orders and ensuring accurate administration across our internal order processing systems, email and telephone channels. You will act as a key liaison between Sales, suppliers and customers ensuring that orders and projects are executed smoothly, accurately and on time. By proactively supporting sales with customer communication, order coordination and administration you will help to drive efficiency and customer satisfaction.
Specific Job Skills Summary
- Excellent customer service and sales support skills
- Clear and professional communication
- Excellent attention to detail
- Data input and data reviewing skills
- Experience of using order management or CRM systems
- Understanding of order fulfillment and supplier coordination
- Some experience with courier booking processes (international & domestic) would be beneficial, but not essential
- Good time management and the ability to work to deadlines
- Ability to prioritise tasks in a fast paced, sales driven environment
- Previous experience within the industry is advantageous
This role requires passion, focus, and drive to ensure the success of everything we do. Applicants must demonstrate exceptional attention to detail, as we take pride in the quality of our work. The ability to maintain these high standards, even under pressure, will be a key factor in succeeding in this role.
Key Accountabilities and Responsibilities
- Support the Sales team by raising, managing and tracking orders with suppliers, ensuring accuracy and timely fulfillment.
- Provide excellent customer service, responding to client queries and supporting sales in maintaining strong customer relationships.
- Prepare sales supporting documentation, including quotes, project briefs, product decks, order summaries and client reports.
- Collaborate with sales to curate and develop new product ranges for high profile global brands.
- Participate in client facing meetings to support sales activities and professional development if desired.
- Coordinate fulfilment activities and logistics with suppliers, couriers and internal stakeholders.
- Maintain accurate and up-to-date order data in a clear and organised manner.
- Keep customers informed about the status of their orders.
- Handle customer complaints and order issues professionally, working closely with sales to achieve positive outcomes.
- Take a proactive, solution focused approach to identifying potential risks to customer satisfaction.
- Communicate effectively with internal teams to resolve order or delivery issues efficiently.
- Carry out general administration related to your work and any additional responsibilities as directed by your line manager to support sales and client services objectives.
Benefits:
- Commission earnings
- Opportunity to earn between £4.5k - £5k in commission per annum (depending on performance)
- Mental Health and Well-being Support
- Employee Assistance Program (EAP)
- BEN - Benefits Platform
- Flexible monthly allowance
- Service and Birthday rewards
- Electric Car Scheme
- Cycle to Work Scheme
- Tech Scheme
- Mentor Program
- HowNow Learning Experience Platform
- Personal & Professional Development Programs
- Flexible Working
- Birthday Day Off
- Enhanced Family Leave
- Volunteer Days
- A Chance to Volunteer in Rongai, Kenya
- Sustainability Initiatives
- Fundraising Events
- Company Events
Client Services Specialist in Woking employer: Brand Revolution
Contact Detail:
Brand Revolution Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Specialist in Woking
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to client services. Think about how you can demonstrate your attention to detail and customer service skills through real-life examples.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great way to reiterate why you’d be a perfect fit!
We think you need these skills to ace Client Services Specialist in Woking
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Services Specialist role. Highlight your customer service skills and any relevant experience that aligns with what we’re looking for. This shows us you’re genuinely interested in the position!
Show Off Your Attention to Detail: Since this role requires a keen eye for detail, don’t hesitate to showcase examples from your past work where you’ve excelled in this area. Whether it’s managing orders or handling customer queries, let us know how you’ve kept things accurate and organised.
Communicate Clearly: In your written application, use clear and professional language. We want to see that you can communicate effectively, just like you would in the role. Avoid jargon and keep it straightforward – we appreciate clarity!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Brand Revolution
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Client Services Specialist role. Familiarise yourself with the key responsibilities and skills mentioned in the job description, such as order management, customer service, and supplier coordination. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Communication Skills
Since this role involves a lot of communication with clients and internal teams, be prepared to demonstrate your clear and professional communication style. Practice answering questions in a concise manner and think of examples where you’ve successfully resolved client queries or collaborated with others to achieve a goal.
✨Highlight Your Attention to Detail
Attention to detail is crucial for this position. During the interview, share specific examples from your past experiences where your meticulousness made a difference, whether it was in managing orders or ensuring accurate data entry. This will show that you take pride in your work and can maintain high standards under pressure.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and how success is measured in the role. This not only shows your interest in the position but also helps you determine if the company is the right fit for you.
