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- Tasks: Provide top-notch sales and customer service support while managing orders and supplier coordination.
- Company: Join a vibrant company that values teamwork and innovation in client services.
- Benefits: Earn a competitive salary plus commission, with fantastic mental health support and flexible working options.
- Why this job: Make a real impact by enhancing customer experiences and driving sales success.
- Qualifications: Strong communication skills and attention to detail; experience with CRM systems is a plus.
- Other info: Enjoy opportunities for professional development and unique volunteer experiences in Kenya.
The predicted salary is between 21500 - 23500 £ per year.
In this role, you’ll be responsible for providing exceptional sales and customer service support, playing a critical role in enabling the Sales Team to deliver an outstanding customer experience. You will support the end to end ordering and fulfilment process by managing suppliers, co-ordinating orders and ensuring accurate administration across our internal order processing systems, email and telephone channels. You will act as a key liaison between Sales, suppliers and customers ensuring that orders and projects are executed smoothly, accurately and on time. By proactively supporting sales with customer communication, order coordination and administration you will help to drive efficiency and customer satisfaction.
Specific Job Skills Summary
- Excellent customer service and sales support skills
- Clear and professional communication
- Excellent attention to detail
- Data input and data reviewing skills
- Experience of using order management or CRM systems
- Understanding of order fulfillment and supplier coordination
- Some experience with courier booking processes (international & domestic) would be beneficial, but not essential
- Good time management and the ability to work to deadlines
- Ability to prioritise tasks in a fast paced, sales driven environment
- Previous experience within the industry is advantageous
This role requires passion, focus, and drive to ensure the success of everything we do. Applicants must demonstrate exceptional attention to detail, as we take pride in the quality of our work. The ability to maintain these high standards, even under pressure, will be a key factor in succeeding in this role.
Key Accountabilities and Responsibilities
- Support the Sales team by raising, managing and tracking orders with suppliers, ensuring accuracy and timely fulfillment.
- Provide excellent customer service, responding to client queries and supporting sales in maintaining strong customer relationships.
- Prepare sales supporting documentation, including quotes, project briefs, product decks, order summaries and client reports.
- Collaborate with sales to curate and develop new product ranges for high profile global brands.
- Participate in client facing meetings to support sales activities and professional development if desired.
- Coordinate fulfilment activities and logistics with suppliers, couriers and internal stakeholders.
- Maintain accurate and up-to-date order data in a clear and organised manner.
- Keep customers informed about the status of their orders.
- Handle customer complaints and order issues professionally, working closely with sales to achieve positive outcomes.
- Take a proactive, solution focused approach to identifying potential risks to customer satisfaction.
- Communicate effectively with internal teams to resolve order or delivery issues efficiently.
- Carry out general administration related to your work and any additional responsibilities as directed by your line manager to support sales and client services objectives.
Benefits:
- Commission earnings: Opportunity to earn between £4.5k - £5k in commission per annum (depending on performance)
- Mental Health and Well-being Support: The organisation prioritises mental health by providing various support mechanisms, including workshops, resources, and initiatives aimed at promoting overall well-being.
- Employee Assistance Program (EAP): Brand Revolution offers EAP services to support employees' mental health and well-being, ensuring access to confidential support and assistance when needed.
- BEN - Benefits Platform: Through the BEN platform, employees can access and manage various benefits tailored to their needs.
- Flexible monthly allowance: We offer a flexible monthly allowance which we encourage all to use to benefit you in whatever way you choose.
- Service and Birthday rewards: We like to say thank you to our people and celebrate with them.
- Electric Car Scheme: A salary sacrifice scheme for electric vehicles.
- Cycle to Work Scheme: Employees can purchase a bike tax-free through the Cycle to Work scheme.
- Tech Scheme: We offer a salary sacrifice program to help pay for the latest tech.
- Mentor Program: Employees have access to a bespoke mentor program that fosters professional development and knowledge sharing within the organisation.
- HowNow Learning Experience Platform: The company utilises HowNow as its learning experience platform.
- Personal & Professional Development Programs: Employees have access to tailored development programs.
- Flexible Working: The company offers flexible working arrangements.
- Birthday Day Off: Employees receive an additional day off to celebrate their birthday.
- Enhanced Family Leave: We offer a range of enhanced family leave options.
- Volunteer Days: Employees are encouraged to give back to their communities through dedicated volunteer days.
- A Chance to Volunteer in Rongai, Kenya: Employees have a unique opportunity to participate in volunteer work in Rongai, Kenya.
- Sustainability Initiatives: Brand Revolution is committed to reducing its environmental impact.
- Fundraising Events: The company regularly organises fundraising events to support various charities.
- Company Events: Brand Revolution hosts several annual events to foster team cohesion and celebrate achievements.
Client Services Specialist in Slough employer: Brand Revolution
Contact Detail:
Brand Revolution Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Specialist in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your customer service skills. Remember, it’s all about demonstrating how you can enhance the client experience and support the sales team.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen and shows you’re serious about joining our team. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Client Services Specialist in Slough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Services Specialist role. Highlight your customer service skills and any relevant experience that aligns with what we’re looking for. This shows us you’re genuinely interested in the position!
Show Off Your Attention to Detail: Since this role requires a keen eye for detail, be sure to proofread your application. Typos or errors can give the wrong impression, so let’s make sure everything is spot on before you hit send!
Be Professional Yet Personable: While we want to see your professional side, don’t be afraid to let your personality shine through! A friendly tone in your cover letter can help us get a sense of who you are and how you might fit into our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at Brand Revolution
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Client Services Specialist role. Familiarise yourself with the key responsibilities and skills mentioned in the job description, such as customer service excellence and order management. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Communication Skills
Since this role involves liaising between sales, suppliers, and customers, it’s crucial to demonstrate your communication prowess. Prepare examples of how you've effectively communicated in past roles, especially in resolving customer queries or coordinating with teams. Practising clear and professional responses will also help you shine during the interview.
✨Highlight Attention to Detail
Attention to detail is a must-have for this position. Be ready to discuss specific instances where your meticulous nature has led to successful outcomes, whether it was managing orders or ensuring accurate data entry. You might even want to bring up any tools or systems you’ve used to maintain accuracy in your work.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you. Asking about their approach to customer satisfaction can also highlight your commitment to the role.
