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- Tasks: Provide top-notch sales and customer service support while managing orders and supplier coordination.
- Company: Join a vibrant company that values teamwork and innovation in client services.
- Benefits: Earn a competitive salary plus commission, with fantastic mental health support and flexible working options.
- Why this job: Make a real impact by enhancing customer experiences and driving sales success.
- Qualifications: Strong communication skills and attention to detail; experience with CRM systems is a plus.
- Other info: Enjoy opportunities for professional development and unique volunteer experiences in Kenya.
The predicted salary is between 20800 - 21680 £ per year.
In this role, you’ll be responsible for providing exceptional sales and customer service support, playing a critical role in enabling the Sales Team to deliver an outstanding customer experience. You will support the end to end ordering and fulfilment process by managing suppliers, co-ordinating orders and ensuring accurate administration across our internal order processing systems, email and telephone channels. You will act as a key liaison between Sales, suppliers and customers ensuring that orders and projects are executed smoothly, accurately and on time. By proactively supporting sales with customer communication, order coordination and administration you will help to drive efficiency and customer satisfaction.
Specific Job Skills Summary
- Excellent customer service and sales support skills
- Clear and professional communication
- Excellent attention to detail
- Data input and data reviewing skills
- Experience of using order management or CRM systems
- Understanding of order fulfillment and supplier coordination
- Some experience with courier booking processes (international & domestic) would be beneficial, but not essential
- Good time management and the ability to work to deadlines
- Ability to prioritise tasks in a fast paced, sales driven environment
- Previous experience within the industry is advantageous
This role requires passion, focus, and drive to ensure the success of everything we do. Applicants must demonstrate exceptional attention to detail, as we take pride in the quality of our work. The ability to maintain these high standards, even under pressure, will be a key factor in succeeding in this role.
Key Accountabilities and Responsibilities
- Support the Sales team by raising, managing and tracking orders with suppliers, ensuring accuracy and timely fulfillment.
- Provide excellent customer service, responding to client queries and supporting sales in maintaining strong customer relationships.
- Prepare sales supporting documentation, including quotes, project briefs, product decks, order summaries and client reports.
- Collaborate with sales to curate and develop new product ranges for high profile global brands.
- Participate in client facing meetings to support sales activities and professional development if desired.
- Coordinate fulfilment activities and logistics with suppliers, couriers and internal stakeholders.
- Maintain accurate and up-to-date order data in a clear and organised manner.
- Keep customers informed about the status of their orders.
- Handle customer complaints and order issues professionally, working closely with sales to achieve positive outcomes.
- Take a proactive, solution focused approach to identifying potential risks to customer satisfaction.
- Communicate effectively with internal teams to resolve order or delivery issues efficiently.
- Carry out general administration related to your work and any additional responsibilities as directed by your line manager to support sales and client services objectives.
Benefits:
- Commission earnings: Opportunity to earn between £4.5k - £5k in commission per annum (depending on performance)
- Mental Health and Well-being Support: The organisation prioritises mental health by providing various support mechanisms, including workshops, resources, and initiatives aimed at promoting overall well-being.
- Employee Assistance Program (EAP): Brand Revolution offers EAP services to support employees' mental health and well-being, ensuring access to confidential support and assistance when needed.
- BEN - Benefits Platform: Through the BEN platform, employees can access and manage various benefits tailored to their needs.
- Flexible monthly allowance: We offer a flexible monthly allowance which we encourage all to use to benefit you in whatever way you choose.
- Service and Birthday rewards: We like to say thank you to our people and celebrate with them.
- Electric Car Scheme: A salary sacrifice scheme for electric vehicles.
- Cycle to Work Scheme: Employees can purchase a bike tax-free through the Cycle to Work scheme.
- Tech Scheme: We offer a salary sacrifice program to help pay for the latest tech.
- Mentor Program: Employees have access to a bespoke mentor program that fosters professional development.
- HowNow Learning Experience Platform: The company utilises HowNow as its learning experience platform.
- Personal & Professional Development Programs: Employees have access to tailored development programs.
- Flexible Working: The company offers flexible working arrangements.
- Birthday Day Off: Employees receive an additional day off to celebrate their birthday.
- Enhanced Family Leave: We offer a range of enhanced family leave options.
- Volunteer Days: Employees are encouraged to give back to their communities.
- A Chance to Volunteer in Rongai, Kenya: Employees have a unique opportunity to participate in volunteer work.
- Sustainability Initiatives: Brand Revolution is committed to reducing its environmental impact.
- Fundraising Events: The company regularly organises fundraising events.
- Company Events: Brand Revolution hosts several annual events to foster team cohesion.
Client Services Specialist in Guildford employer: Brand Revolution
Contact Detail:
Brand Revolution Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Specialist in Guildford
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it could give you an edge if they put in a good word for you!
✨Tip Number 3
Prepare for the interview by practising common questions related to client services and sales support. Think about how your skills match the job description and be ready to share specific examples from your past experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. And remember, apply through our website for the best chance at landing that Client Services Specialist role!
We think you need these skills to ace Client Services Specialist in Guildford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Services Specialist role. Highlight your customer service skills and any relevant experience that aligns with what we’re looking for. This shows us you’re genuinely interested in the position!
Show Off Your Attention to Detail: Since this role requires excellent attention to detail, make sure your application is free from typos and errors. We take pride in our work, so demonstrating this quality right from the start will definitely catch our eye.
Be Clear and Professional: When writing your application, keep your communication clear and professional. Use straightforward language and structure your thoughts logically. This reflects the kind of communication we value at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Brand Revolution
✨Know Your Stuff
Before the interview, make sure you understand the role of a Client Services Specialist inside out. Familiarise yourself with the sales and customer service processes, as well as the order management systems mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly and professionally. Prepare examples of how you've successfully handled customer queries or complaints in the past. This will demonstrate your ability to maintain strong customer relationships, which is crucial for the job.
✨Attention to Detail is Key
Highlight your attention to detail during the interview. You might be asked about how you ensure accuracy in order processing or data management. Share specific instances where your meticulousness has led to successful outcomes, as this aligns perfectly with what the company values.
✨Be Proactive and Solution-Focused
The job description mentions the importance of being proactive in identifying potential risks to customer satisfaction. Think of examples where you've taken initiative to solve problems before they escalated. This will show that you can think on your feet and contribute positively to the team.
