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- Tasks: Provide top-notch sales and customer service support while managing orders and supplier coordination.
- Company: Join a vibrant company that values teamwork and innovation in client services.
- Benefits: Earn a competitive salary plus commission, with fantastic mental health support and flexible working options.
- Why this job: Be the key link between sales and customers, making a real impact on their experience.
- Qualifications: Strong customer service skills and attention to detail are essential; experience with CRM systems is a plus.
- Other info: Enjoy opportunities for professional development, volunteer days, and fun company events.
The predicted salary is between 20800 - 22880 £ per year.
In this role, you’ll be responsible for providing exceptional sales and customer service support, playing a critical role in enabling the Sales Team to deliver an outstanding customer experience. You will support the end to end ordering and fulfilment process by managing suppliers, co-ordinating orders and ensuring accurate administration across our internal order processing systems, email and telephone channels. You will act as a key liaison between Sales, suppliers and customers ensuring that orders and projects are executed smoothly, accurately and on time. By proactively supporting sales with customer communication, order coordination and administration you will help to drive efficiency and customer satisfaction.
Specific Job Skills Summary
- Excellent customer service and sales support skills
- Clear and professional communication
- Excellent attention to detail
- Data input and data reviewing skills
- Experience of using order management or CRM systems
- Understanding of order fulfillment and supplier coordination
- Some experience with courier booking processes (international & domestic) would be beneficial, but not essential
- Good time management and the ability to work to deadlines
- Ability to prioritise tasks in a fast paced, sales driven environment
- Previous experience within the industry is advantageous
This role requires passion, focus, and drive to ensure the success of everything we do. Applicants must demonstrate exceptional attention to detail, as we take pride in the quality of our work. The ability to maintain these high standards, even under pressure, will be a key factor in succeeding in this role.
Key Accountabilities and Responsibilities
- Support the Sales team by raising, managing and tracking orders with suppliers, ensuring accuracy and timely fulfillment.
- Provide excellent customer service, responding to client queries and supporting sales in maintaining strong customer relationships.
- Prepare sales supporting documentation, including quotes, project briefs, product decks, order summaries and client reports.
- Collaborate with sales to curate and develop new product ranges for high profile global brands.
- Participate in client facing meetings to support sales activities and professional development if desired.
- Coordinate fulfilment activities and logistics with suppliers, couriers and internal stakeholders.
- Maintain accurate and up-to-date order data in a clear and organised manner.
- Keep customers informed about the status of their orders.
- Handle customer complaints and order issues professionally, working closely with sales to achieve positive outcomes.
- Take a proactive, solution focused approach to identifying potential risks to customer satisfaction.
- Communicate effectively with internal teams to resolve order or delivery issues efficiently.
- Carry out general administration related to your work and any additional responsibilities as directed by your line manager to support sales and client services objectives.
Benefits:
- Commission earnings: Opportunity to earn between £4.5k - £5k in commission per annum (depending on performance)
- Mental Health and Well-being Support: The organisation prioritises mental health by providing various support mechanisms, including workshops, resources, and initiatives aimed at promoting overall well-being.
- Employee Assistance Program (EAP): Brand Revolution offers EAP services to support employees' mental health and well-being, ensuring access to confidential support and assistance when needed.
- BEN - Benefits Platform: Through the BEN platform, employees can access and manage various benefits tailored to their needs.
- Flexible monthly allowance: We offer a flexible monthly allowance which we encourage all to use to benefit you in whatever way you choose.
- Service and Birthday rewards: A small treat on their Birthday and service anniversary through our Ben platform.
- Electric Car Scheme: A salary sacrifice scheme for electric vehicles.
- Cycle to Work Scheme: Employees can purchase a bike tax-free through the Cycle to Work scheme.
- Tech Scheme: We offer a salary sacrifice program to help pay for the latest tech.
- Mentor Program: Employees have access to a bespoke mentor program that fosters professional development.
- HowNow Learning Experience Platform: Providing employees with resources for continuous learning and skill enhancement.
- Personal & Professional Development Programs: Tailored development programs, including leadership training and skill-building workshops.
- Flexible Working: The company offers flexible working arrangements.
- Birthday Day Off: Employees receive an additional day off to celebrate their birthday.
- Enhanced Family Leave: A range of enhanced family leave options for those taking Maternity, Parental, Shared Parental Leave.
- Volunteer Days: Employees are encouraged to give back to their communities through dedicated volunteer days.
- A Chance to Volunteer in Rongai, Kenya: Employees have a unique opportunity to participate in volunteer work in Rongai, Kenya.
- Sustainability Initiatives: Brand Revolution is committed to reducing its environmental impact.
- Fundraising Events: The company regularly organises fundraising events to support various charities.
- Company Events: Brand Revolution hosts several annual events to foster team cohesion and celebrate achievements.
Client Services Specialist in Edinburgh employer: Brand Revolution
Contact Detail:
Brand Revolution Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Specialist in Edinburgh
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills align with the role of Client Services Specialist. Highlight your customer service experience and attention to detail – these are key for impressing the hiring team.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After interviews, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Services Specialist in Edinburgh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Services Specialist role. Highlight your customer service skills and any relevant experience that aligns with what we’re looking for. This shows us you’re genuinely interested in the position!
Show Off Your Attention to Detail: Since this role requires a keen eye for detail, make sure your application is free from typos and errors. We take pride in our work, so demonstrating your attention to detail right from the start will impress us!
Be Clear and Professional: When writing your cover letter, keep your communication clear and professional. Use straightforward language and structure your thoughts logically. This reflects the kind of communication we value in our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Brand Revolution
✨Know Your Stuff
Before the interview, make sure you understand the role of a Client Services Specialist inside out. Familiarise yourself with the sales and customer service processes, as well as the order management systems mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly and professionally. Prepare examples of how you've successfully handled customer queries or complaints in the past. This will demonstrate your ability to maintain strong customer relationships, which is crucial for the job.
✨Attention to Detail is Key
Highlight your attention to detail during the interview. You might be asked about how you ensure accuracy in order processing or data management. Share specific instances where your meticulousness led to positive outcomes, as this aligns perfectly with what they're looking for.
✨Be Proactive and Solution-Focused
Prepare to discuss how you've approached challenges in previous roles. The company values a proactive attitude, so think of examples where you identified potential risks to customer satisfaction and took steps to mitigate them. This will show that you can think on your feet and contribute positively to the team.
