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- Tasks: Lead brand excellence across diverse sites, enhancing customer experiences and driving commercial success.
- Company: Respected multi-site business focused on exceptional customer experiences and strong culture.
- Benefits: Competitive salary, opportunities for growth, and a dynamic work environment.
- Why this job: Shape brand culture and make a tangible impact on customer satisfaction and revenue.
- Qualifications: Experience in brand roles within multi-site businesses and strong communication skills.
- Other info: Collaborative role with hands-on contact with management and local teams.
The predicted salary is between 42000 - 84000 £ per year.
We are partnered with a respected multi-site business with a strong focus on delivering exceptional customer experiences across their estate. This organisation places equal weight on culture, standards and commercial outcomes, ensuring consistency while enabling flexibility to meet local market needs. You will be the kingpin between various departments as well as having hands-on contact with management at individual sites on a weekly basis.
This is a senior role for someone experienced in shaping and embedding brand excellence across diverse sites whilst identifying opportunities to bolster perception, revenue and profitability. Acting as the lead for brand culture, standards and local activation, you will ensure each site delivers authentically on the brand promise. This role combines strategic brand guardianship with tangible commercial impact, linking standards execution directly to business performance.
Key Responsibilities:- Balance brand consistency with local relevance, adapting to each site’s market and audience.
- Champion cultural integration and team engagement through tailored programmes.
- Lead customer experience initiatives that strengthen service delivery and brand reputation.
- Work with operations and commercial teams to ensure standards execution improves satisfaction, loyalty and revenue.
- Partner with local teams to ensure campaigns and activations remain true to brand while resonating with regional audiences.
- Analyse market trends, competitor activity and consumer insight to shape strategy and highlight opportunities for growth.
- Provide reporting and recommendations on brand performance at site level, linking execution with measurable business outcomes.
- Significant experience in brand, standards or culture roles within a multi-site business such as hospitality, leisure, retail, healthcare or fitness.
- Proven track record of driving commercial results through brand and customer experience activity.
- Background in training, cultural engagement and influencing at leadership level.
- Hands-on experience in pre-openings, activations or brand integration projects.
- Strong commercial mindset with the ability to interpret data and adapt strategies.
- Excellent communication skills with the ability to influence senior stakeholders across multiple markets.
Brand Excellence Lead - Hertfordshire/Field employer: Brand Recruitment
Contact Detail:
Brand Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Excellence Lead - Hertfordshire/Field
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. We want you to show how your experience aligns with their brand promise. Tailor your responses to highlight your understanding of their market and how you can contribute to their success.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. We believe that being well-prepared can make all the difference when it comes to impressing those senior stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who can champion brand excellence and drive results across our sites.
We think you need these skills to ace Brand Excellence Lead - Hertfordshire/Field
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in brand excellence and customer experience. We want to see how your background aligns with the role, so don’t hold back on showcasing relevant achievements!
Showcase Your Impact: When detailing your previous roles, focus on the tangible results you’ve achieved. Use metrics and examples to illustrate how you've driven commercial outcomes and improved brand perception. We love numbers that tell a story!
Be Authentic: Let your personality shine through in your application. We value cultural fit just as much as skills, so don’t be afraid to share what makes you passionate about brand excellence and customer experiences. Be yourself!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Brand Recruitment
✨Know the Brand Inside Out
Before your interview, dive deep into the company's brand values and customer experience initiatives. Understand how they balance brand consistency with local relevance, as this will help you demonstrate your alignment with their goals.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your success in driving commercial results through brand and customer experience activities. Be ready to discuss how you've influenced cultural integration and team engagement in previous positions.
✨Engage with Data
Brush up on your ability to interpret data and market trends. Be prepared to discuss how you've used insights to shape strategies and identify growth opportunities in a multi-site environment. This will show your strong commercial mindset.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently, especially when discussing your experience with senior stakeholders. Highlight your excellent communication skills and how you've successfully influenced leadership in past roles.
