Are you a detail-driven E-Commerce Merchandiser who enjoys getting under the skin of technical products and making sure every detail is right?
We’re working with a fast-growing consumer brand that designs and sells a premium range of products directly to customers online. With an expanding and increasingly technical product range, they’re looking for a meticulous E-Commerce Merchandiser to take ownership of product data from initial supplier information right through to the finished product appearing online.
This is a great opportunity for someone who is happy with detail and knows what makes an e-commerce site tick. You’ll be working with product specifications, technical information, pricing, imagery and website content, ensuring everything is accurate, consistent as well as commercially effective.
The Role – E-Commerce Merchandiser
Sitting at the heart of the product data lifecycle, you’ll take information from factories and suppliers and turn it into accurate, complete and customer-ready product listings.
NetSuite acts as the central source of product information before data flows into Shopify and ultimately onto the live website. You’ll make sure that journey happens accurately, spotting inconsistencies, filling gaps and ensuring everything from dimensions and materials to pricing, imagery and product specifications is correct.
Alongside the data side of the role, there’s a strong commercial merchandising element. You’ll build your knowledge of the range, identify sensible upselling opportunities, monitor competitor pricing and make sure customers are given all the information they need to make the right purchase.
Key Responsibilities – E-Commerce Merchandiser
- Creating and maintaining accurate product records within NetSuite and Shopify.
- Collating detailed product information from factories, suppliers and the purchasing team, including specifications, dimensions, materials, packaging, costs and supplier details.
- Managing the flow of product information between NetSuite and Shopify and resolving discrepancies between the two systems.
- Maintaining consistent SKUs, product names, categories and attributes across the product range.
- Building complete Shopify listings including descriptions, specifications, variants, pricing, imagery, collections and metafields.
- Understanding how Shopify metafields feed into website functionality including filters, specifications, badges and content.
- Carrying out regular audits of existing product listings and correcting errors or missing information.
- Checking products on the live website to make sure information is displayed correctly and the customer journey works as intended.
- Using detailed product knowledge to identify relevant cross-sell and upsell opportunities including accessories, complementary products and care products.
- Ensuring accurate product care, maintenance and material information is available to customers.
- Onboarding new direct dispatch and drop-ship suppliers and setting their products up correctly across the relevant systems.
- Reviewing competitor pricing and highlighting commercial opportunities or potential risks.
- Managing drop-ship purchase orders and ensuring orders and supplier billing are processed accurately through NetSuite.
- Working closely with buying, purchasing, operations, customer service and web teams to maintain the quality of product information.
- Identifying opportunities to improve processes and make product data more accurate and efficient.
About You – E-Commerce Merchandiser
Above all, you’ll be someone who is exceptionally good with detail. You’ll naturally spot inconsistencies and errors and you’ll be comfortable working methodically through large amounts of product information without allowing accuracy to slip.
Ideally, you’ll already have experience within e-commerce merchandising, product merchandising, product data or a similar role involving relatively technical or specification-heavy products. You might have worked with furniture, homeware, electricals, DIY, consumer technology, automotive products or another environment where getting product specifications right really matters.
You’ll also ideally bring:
- Experience using Shopify and preferably NetSuite or another ERP system.
- An understanding of Shopify metafields and how product data feeds into website functionality.
- Strong organisational skills and the ability to manage a large number of products and data points simultaneously.
- Confidence working with product specifications, systems and detailed data.
- Strong written English and the ability to turn technical product information into clear customer-facing content.
- Good commercial awareness, particularly around pricing, merchandising, cross-selling and upselling.
- Experience dealing with suppliers, purchase orders or drop-ship/direct dispatch arrangements would be advantageous.
- A genuine interest in learning a product range in depth rather than simply uploading information supplied by others.
This role would particularly suit someone who likes taking ownership of the detail behind an online retail operation and takes real satisfaction from knowing that every product is accurate, complete and presented properly.
The role is based near Newmarket and due to its nature is a fully on-site position. The office is commutable from Bury St. Edmunds and Haverhill, all parts of Suffolk as well as parts of Cambridgeshire, Norfolk and Essex.
StudySmarter Expert Advice🤫
We think this is how you could land E-Commerce Merchandiser in Newmarket
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Brand Recruitment Careers, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Brand Recruitment Careers!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Brand Recruitment Careers, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Brand Recruitment Careers and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Brand Recruitment Careers that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Brand Recruitment Careers
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
