At a Glance
- Tasks: Lead strategies to enhance Samsung's position in the contact centre industry.
- Company: Join a global leader in technology and innovation.
- Benefits: Attractive salary, career development, and a chance to shape the future.
- Other info: Exciting opportunity for career advancement in a dynamic environment.
- Why this job: Make a significant impact on business growth and customer engagement.
- Qualifications: Experience in strategy development and stakeholder management required.
The predicted salary is between 60000 - 80000 € per year.
Are you the one? Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.
As our Lead Contact Centre Strategy & Operations Manager, you'll be responsible for helping to position Samsung as the UK's number one manufacturing partner across UK and overseas call centres.
You’ll work with senior stakeholders and channel partners to shape and deliver long-term strategies that drive business growth, brand engagement, and customer consideration for 2026 and beyond.
LEAD CONTACT CENTRE STRATEGY & OPERATIONS MANAGER employer: Brand Partnership Group
At Samsung, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our Lead Contact Centre Strategy & Operations Manager will benefit from extensive employee growth opportunities, competitive remuneration, and a commitment to work-life balance, all set against the backdrop of our vibrant UK operations. Join us in shaping the future of customer engagement while enjoying the unique advantages of working for a global leader in technology.
StudySmarter Expert Advice🤫
We think this is how you could land LEAD CONTACT CENTRE STRATEGY & OPERATIONS MANAGER
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Samsung and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching Samsung's recent projects and strategies. Show us that you’re not just another applicant; demonstrate your knowledge and passion for the brand!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Lead Contact Centre Strategy & Operations Manager. We want to hear how you can help Samsung achieve its goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace LEAD CONTACT CENTRE STRATEGY & OPERATIONS MANAGER
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Lead Contact Centre Strategy & Operations Manager role. Highlight relevant experience and skills that align with the job description, especially those that showcase your strategic thinking and operational expertise.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've driven business growth or improved customer engagement in previous positions.
Showcase Your Stakeholder Management Skills:Since you'll be working with senior stakeholders, it's crucial to demonstrate your ability to manage relationships effectively. Include examples in your application that highlight your communication skills and how you've successfully collaborated with others.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Brand Partnership Group
✨Know Your Stuff
Before the interview, dive deep into Samsung's current strategies and operations in the contact centre space. Familiarise yourself with their goals for 2026 and beyond, so you can discuss how your experience aligns with their vision.
✨Showcase Your Leadership Skills
As a Lead Contact Centre Strategy & Operations Manager, you'll need to demonstrate strong leadership. Prepare examples of how you've successfully led teams or projects in the past, focusing on your ability to drive business growth and engage stakeholders.
✨Prepare for Stakeholder Questions
Expect questions about working with senior stakeholders and channel partners. Think of specific instances where you've collaborated effectively, and be ready to discuss how you can build those relationships at Samsung.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about Samsung's future plans for their contact centres or how they measure success in brand engagement. This shows your genuine interest and strategic thinking.
