At a Glance
- Tasks: Lead retail operations for a globally recognised brand and optimise performance across 2,400 locations.
- Company: Join Blue Square, a leader in retail solutions and customer experience.
- Benefits: Competitive salary, bonus, company car, sick pay, and exclusive discounts.
- Other info: Flexible working options and excellent development opportunities available.
- Why this job: Make a real impact on retail excellence and lead a high-performing team.
- Qualifications: Proven leadership in retail operations and strong strategic thinking skills.
The predicted salary is between 60000 - 65000 € per year.
Ready to lead retail operations for one of the worlds most recognised brands? As a Senior Operations Manager you will lead the operational delivery and optimisation of our retail estate across the UK & Ireland, supporting excellence across more than 2,400 retail locations. In this leadership role, you’ll drive operational efficiency, governance, compliance, and continuous improvement while managing a high-performing team that delivers outstanding support to Samsung field teams and channel partners.
Working closely with senior stakeholders, retail activations, project teams, agencies, and channel partners, you’ll develop and execute strategies that improve retail performance, strengthen operational execution, and enhance the customer and partner experience.
What you’ll be up to:
- Lead the operational strategy across Samsung’s retail estate, ensuring alignment with wider business objectives and commercial priorities.
- Drive continuous improvement initiatives that enhance operational efficiency, compliance, and overall retail performance.
- Drive data-led decision making through clear analysis and commercially focused recommendations.
- Manage agency performance against agreed KPIs, SLAs, and contractual obligations.
- Lead, mentor, and develop a team of Operations Managers, fostering a collaborative, accountable, and high-performing culture.
- Build and maintain strong relationships with key internal stakeholders, channel partners, agencies, and third-party suppliers.
- Be the subject matter expert for Samsung Knox & Retail Mode, ensuring device software and retail execution standards are maintained.
- Act as the senior escalation point for operational issues, ensuring timely resolution and effective communication throughout.
Are you our perfect partner?
- Proven experience in a senior operational leadership role within retail, field operations, contact centre, or multi-site environments.
- Previous experience leading and developing managers and operational teams.
- Strong strategic thinking and operational planning capability.
- Excellent stakeholder management and relationship-building skills at all levels.
- Strong commercial awareness and ability to balance operational performance with cost management.
- Experience managing KPIs, SLAs, operational reporting, and governance processes.
- Highly analytical with strong Excel and reporting capability.
- Ability to identify trends, risks, and opportunities through data analysis.
What you can expect from us:
- Competitive Salary: £60,000 - £65,000 Per Annum + 10% Bonus + Company Car.
- Company Sick Pay + Life Assurance: 4 times your annual salary.
- Access to a range of discounts and perks across our key partners & beyond.
- Development Opportunities.
Who are we?
Blue Square combines best-in-class retail solutions, seamless product activation and flexible staffing that empowers brands to maintain control of their customer experience across their distribution channels.
BUILD LOVE. GROW SALES. INCREASE LOYALTY.
Points to note:
- Reasonable adjustments: We would like you to perform at your best at every stage of our recruitment process. Please contact us if you require any adjustments that would support you throughout your application.
- Whilst we strive to adhere to our closing dates, we may close the vacancy early based on interest or the progression of the role.
- Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Blue Square.
- If you’re an internal candidate, remember to use your company email address to apply.
- Flexible working: We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.
Senior Operations Manager in Chertsey employer: Brand Partnership Group
At Blue Square, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and high performance. As a Senior Operations Manager, you'll benefit from competitive compensation, comprehensive development opportunities, and the chance to lead a talented team in optimising retail operations across the UK & Ireland. Our commitment to employee growth, coupled with access to exclusive discounts and perks, makes Blue Square a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Manager in Chertsey
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and operations space. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their operational strategies and think of ways you can contribute to their goals. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Senior Operations Manager. Highlight your leadership skills and any successful projects you've led that improved operational efficiency.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Blue Square.
We think you need these skills to ace Senior Operations Manager in Chertsey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Operations Manager. Highlight your experience in retail operations and any leadership roles you've held. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've driven operational efficiency and improved performance in previous positions.
Showcase Your Analytical Skills:Since data-led decision making is key for us, make sure to highlight your analytical abilities. Mention any tools or methods you’ve used to analyse data and how that has influenced your operational strategies.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates about your application status directly from us!
How to prepare for a job interview at Brand Partnership Group
✨Know Your Numbers
As a Senior Operations Manager, you'll need to demonstrate your analytical skills. Brush up on key performance indicators (KPIs) and service level agreements (SLAs) relevant to retail operations. Be ready to discuss how you've used data to drive decisions in past roles.
✨Showcase Your Leadership Style
This role involves leading a high-performing team, so be prepared to share examples of how you've mentored and developed managers in the past. Highlight your approach to fostering a collaborative culture and how you handle challenges within your team.
✨Build Relationships
Stakeholder management is crucial for this position. Think about how you've built strong relationships with internal teams, channel partners, and third-party suppliers. Prepare to discuss specific strategies you've used to enhance collaboration and communication.
✨Align with Business Objectives
Understand the company's commercial priorities and be ready to explain how your operational strategies can align with these goals. Research Samsung's current initiatives and think about how you can contribute to their success through operational excellence.
