At a Glance
- Tasks: Drive operational excellence across Samsung’s retail estate and enhance customer experience.
- Company: Join Blue Square, a leader in retail solutions for Samsung.
- Benefits: Competitive salary, performance bonus, pension, and employee discounts.
- Other info: Flexible working options and excellent career development opportunities.
- Why this job: Be part of a dynamic team improving retail operations and customer satisfaction.
- Qualifications: Experience in retail operations and strong analytical skills required.
The predicted salary is between 40000 - 44000 £ per year.
ARE YOU THE ONE?
Join us and help drive operational excellence across Samsung’s UK & Ireland retail estate, supporting more than 2,400 retail locations.
As a Retail Operations Manager, you’ll take ownership of key operational workstreams across retail, ensuring processes, systems, field support, maintenance and asset management are delivered efficiently and consistently.
Working closely with internal teams, channel partners, suppliers and agencies, you’ll use data, strong stakeholder management and a solutions-focused approach to improve retail performance and deliver an outstanding customer experience.
- WHAT YOU’LL BE UP TO
- Own day-to-day operational delivery across Samsung’s UK & Ireland retail estate, supporting product launches and in-life initiatives.
- Manage operational KPIs, SLAs and compliance, using data and insights to identify risks, trends and opportunities.
- Oversee retail maintenance, asset management, device lifecycle processes and operational support.
- Manage supplier and agency relationships, ensuring performance, service levels and contractual obligations are met.
- Investigate operational issues, identify root causes and drive effective solutions through to resolution.
- Work closely with Field Teams, Channel Partners, Retail Activations and other stakeholders to ensure seamless operational delivery.
- Lead operational projects, pilots and continuous improvement initiatives that enhance efficiency and retail execution.
- Provide clear reporting, recommendations and updates to senior stakeholders, ensuring visibility of performance and key risks.
- Champion operational excellence, challenging existing processes and identifying opportunities to improve the retail experience.
ARE YOU OUR PERFECT PARTNER?
- Proven experience in retail operations, logistics, warehousing, supply chain or a similar operational environment.
- Strong stakeholder management skills, with experience working with suppliers, agencies, channel partners and internal teams.
- Excellent analytical and problem-solving skills, with the ability to turn data into actionable insights.
- Highly organised, with experience managing multiple priorities, KPIs, assets and operational projects.
- Experience managing supplier performance, SLAs and service delivery.
- Strong communication and presentation skills, with confidence presenting recommendations to senior stakeholders.
- Proactive, resilient and solutions-focused, with a continuous improvement mindset.
- Passionate about retail, technology and customer experience.
- Willing to embrace and live Samsung’s ETHIC values: Excellence, Together, Heart, Integrity & Curious.
- Full UK driving licence.
- Flexible to travel across the UK & Ireland when required.
- Able to commit to 2–3 office or offsite days per week.
- WHAT YOU CAN EXPECT FROM US
- Competitive Salary: £40,000 + 10% Performance Related Bonus
- Life Assurance
- Aviva Pension
- Company Sick Pay
- Discount Portal
- ETHIC Values Employee of the Month – with the chance to win a lifestyle voucher
- Development Opportunities
WHO ARE WE?
Blue Square combines best-in-class retail solutions, seamless product activation and flexible staffing that empowers brands tomaintain control of their customer experience across their distribution channels.
BUILD LOVE. GROW SALES. INCREASE LOYALTY.
POINTS TO NOTE
Reasonable adjustments: We would like you to perform at your best at every stage of our recruitment process.
Please contact us using talent@bluesquare. uk. com if you require any adjustments that would support you throughout your application.
Whilst we strive to adhere to our closing dates, we may close the vacancy early based on interest or the progression of the role.
Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Blue Square.
Flexible working: We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.
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Retail Operations Manager in Chertsey employer: Brand Partnership Group
At Blue Square, we pride ourselves on being an exceptional employer that values our employees' growth and well-being. With a competitive salary and performance bonuses, we foster a vibrant work culture where creativity and enthusiasm thrive, allowing you to connect with customers in meaningful ways. Join us in a dynamic environment that not only champions personal development but also celebrates the joy of engaging with some of the world's most beloved beauty brands.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Operations Manager in Chertsey
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Brand Partnership Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Brand Partnership Group!
We think you need these skills to ace Retail Operations Manager in Chertsey
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Brand Partnership Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Brand Partnership Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Brand Partnership Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Brand Partnership Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
