At a Glance
- Tasks: Drive Samsung's call centre strategy and enhance customer experience across the UK.
- Company: Join Blue Square, a leader in retail solutions and customer experience.
- Benefits: Competitive salary, bonus, company car, and access to discounts.
- Other info: Flexible hybrid working and excellent development opportunities await you.
- Why this job: Make a real impact on customer experience while working with a top brand.
- Qualifications: Experience in operational planning, people management, and multi-site management.
The predicted salary is between 43000 - 49000 £ per year.
Join us and help drive Samsung's position as the No.1 manufacturer across UK and overseas call centres. Working closely with senior stakeholders and channel partners, you'll develop and deliver strategies that grow premium market share, enhance customer experience, and strengthen key programmes. You'll build strong relationships with senior contacts, ensure successful implementation of strategic plans, and identify new opportunities for continuous improvement across channel contact centre environments.
What you'll be up to:
- Support implementation of tactical activations within Contact Centre.
- Build and execute a contact centre experience strategy which supports our business objectives and creates an engaging experience for agents to learn about Samsung through hands-on engagement.
- Think differently proposing and developing new experiences and solutions for advisors within contact centres identifying issues and finding solutions before problems arise.
- Leading on new furniture projects and branded space opportunities in the Contact Centre estate.
- Project Manage ad-hoc initiatives to launch, leading cross-functional teams to deliver the chosen projects.
- Visit sites to build solid relationships with site contacts and ensure plans are implemented effectively at every level.
- Assist with reporting delivery to ensure total visibility of team performance across the Samsung Mobile Experience (MX) business sharing key learnings.
Are you our perfect partner?
- You're experienced in operational planning and implementation, with the ability to manage multiple customers and programmes.
- You're experienced in maximising investment and delivering return on investment (ROI).
- You're experienced in multisite field-based management.
- You're analytically minded, with management information and systems knowledge.
- You're experienced in people management.
- You're in possession of a full UK driving licence.
- You're flexible and able to travel across the UK when required.
- You're able to commit to a hybrid working arrangement, including three days on site (either in the office or visiting a partner).
What you can expect from us:
- Competitive Salary: £43,000 - £49,000 Per Annum + 10% Bonus + Company Car.
- Company Sick Pay + Life Assurance: 4 times your annual salary.
- Access to a range of discounts and perks across our key partners & beyond.
- Development Opportunities.
Who are we?
Blue Square combines best-in-class retail solutions, seamless product activation and flexible staffing that empowers brands to maintain control of their customer experience across their distribution channels.
Points to note:
- Reasonable adjustments: We would like you to perform at your best at every stage of our recruitment process. Please contact us if you require any adjustments that would support you throughout your application.
- Whilst we strive to adhere to our closing dates, we may close the vacancy early based on interest or the progression of the role.
- Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Blue Square.
- If you're an internal candidate, remember to use your company email address to apply.
- Flexible working: We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.
Contact Centre Experience Manager in Chertsey employer: Brand Partnership Group
At Blue Square, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Contact Centre Experience Manager, you'll benefit from competitive salaries, comprehensive development opportunities, and a supportive environment that encourages personal and professional growth. With a focus on employee well-being and a commitment to flexible working arrangements, we empower our team to thrive while driving Samsung's success in the UK and beyond.
