At a Glance
- Tasks: Drive Samsung's call centre strategy and enhance customer experience.
- Company: Join Blue Square, a leader in retail solutions and customer experience.
- Benefits: Competitive salary, bonus, company car, and development opportunities.
- Other info: Flexible hybrid working with travel across the UK required.
- Why this job: Make a real impact on customer experience while working with a top brand.
- Qualifications: Experience in operational planning, people management, and analytical skills.
The predicted salary is between 43000 - 49000 £ per year.
Join us and help drive Samsungs position as the No.1 manufacturer across UK and overseas call centres.
Working closely with senior stakeholders and channel partners, youll develop and deliver strategies that grow premium market share, enhance customer experience, and strengthen key programmes.
Youll build strong relationships with senior contacts, ensure successful implementation of strategic plans, and identify new opportunities for continuous improvement across channel contact centre environments.
WHAT YOULL BE UP TOSupport implementation of tactical activations within Contact Centre.
Build and execute a contact centre experience strategy which supports our business objectives and creates an engaging experience for agents to learn about Samsung through hands on engagement.
Think differently proposing and developing new experiences and solutions for advisors within contact centres identifying issues and finding solutions before problems arise.
Leading on new furniture projects and branded space opportunities in the Contact Centre estate.
Project Manage ad-hoc Initiatives to launch, leading cross-functional teams to deliver the chosen projects.
Assist with reporting delivery to ensure total visibility of team performance across the Samsung Mobile Experience (MX) business sharing key learnings ARE YOU OUR PERFECT PARTNER?You're experienced in operational planning and implementation, with the ability to manage multiple customers and programmes.
You're experienced in multisite field-based management.
You're analytically minded, with management information and systems knowledge.
You're experienced in people management.
You're in possession of a full UK driving licence.
You're flexible and able to travel across the UK when required You're able to commit to a hybrid working arrangement, including three days on site (either in the office or visiting a partner).
- WHAT YOU CAN EXPECT FROM USCompetitive
- Salary: £43,000 - £49,000 Per Annum + 10% Bonus + Company Car Company Sick Pay + Life
Assurance: 4 times your annual salary Access to a range of discounts and perks across our key partners & beyond Development Opportunities WHO ARE WE?Blue Square combines best-in-class retail solutions, seamless product activation and flexible staffing that empowers brands tomaintain control of their customer experience across their distribution channels.
Please contact us using if you require any adjustments that would support you throughout your application Whilst we strive to adhere to our closing dates, we may close the vacancy early based on interest or the progression of the role Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described , and may be amended at any time at the sole discretion of Blue Square If youre an internal candidate , remember to use your company email address to apply Flexible working:
Locations
Contact Centre Experience Manager in Chertsey, Surrey employer: Brand Partnership Group
At Blue Square, we pride ourselves on being an exceptional employer that values our employees' growth and well-being. With a competitive salary and performance bonuses, we foster a vibrant work culture where creativity and enthusiasm thrive, allowing you to connect with customers in meaningful ways. Join us in a dynamic environment that not only champions personal development but also celebrates the joy of engaging with some of the world's most beloved beauty brands.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Experience Manager in Chertsey, Surrey
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Brand Partnership Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Brand Partnership Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Contact Centre Experience Manager in Chertsey, Surrey
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Brand Partnership Group:Your cover letter is your chance to shine! Tell us why you want to work at Brand Partnership Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Brand Partnership Group!
How to prepare for a job interview at Brand Partnership Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
