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- Tasks: Lead delegate management for exciting events, ensuring a seamless guest experience.
- Company: Join a dynamic brand experience agency with a focus on creativity and collaboration.
- Benefits: Enjoy competitive salary, hybrid working, generous holiday, and professional development opportunities.
- Why this job: Make a real impact in event management while growing your career in a supportive environment.
- Qualifications: 4+ years in delegate management or customer service, with strong analytical and interpersonal skills.
- Other info: Be part of a diverse team that values inclusion and personal growth.
The predicted salary is between 45000 - 52000 £ per year.
Reports to Event Director
Guest Experience Department
Salary range is £45,000 – £52,000
Experience level is mid-management
Working pattern is 35 hours across Monday to Friday
Permanent role
Hybrid working (3 days office-based in Clapham Junction)
National or International travel may be expected
Who We Are
brand brewery is an integrated, brand experience agency. Through our creative and strategic expertise and by working with a strong network of partners and affiliates, we are able to offer solutions for clients with budgets often in excess of £2 million. Our ability to scale our offering while retaining a personal relationship with our clients is beneficial for both parties and is key to our success. Our aim as an agency is always to go above and beyond whilst exceeding expectations. Our expertise and projects range from global employee engagement campaigns/worldwide conferences to sports sponsorship campaigns in the UK and from marketing collateral design projects to photography/film shoots. Over the past few years, brand brewery has successfully developed a strong digital offering enabling our clients to deliver both virtual and hybrid events in response to the ever‑changing challenges the economy has brought.
Our Purpose
Delivering beyond the expected.
Our Values
- Add Value
- Be Connected
- Take Ownership
Who You Are
The Senior Guest Experience Manager role will require leadership, forward‑thinking, and meticulous attention to detail. We are looking for someone who is excited to expand their already solid career in the ‘people’ side of event management. Armed with a strong knowledge of delegate management, analytical mindset and excellent interpersonal/client service skills, they will go above and beyond to ensure the Guest Experience Team continually deliver successful projects of the highest standard.
Role
The Guest Experience Department at bb exists to co‑ordinate and lead event delegate management - registration, communication and logistics - from conception through to delivery. The purpose of this role is to provide essential delegate management across the end‑to‑end delivery of events and the continuous development of the Guest Experience Team along a trajectory of people, project, and business growth.
Responsibilities
- Successfully execute projects; lead the ongoing management of the delegate experience and registration process for events, both live and virtual, retaining overall accountability for their delivery
- Create and implement delegate management strategy for projects by successfully interpreting their scope, and set the parameters of project timelines and deadlines accordingly
- Act as first point of contact and hub of delegate management knowledge for the full bb Guest Experience client base, actively fostering positive client relationships and providing solutions where needed
- Build and implement registration websites and forms on the bb Registration Management CMS Platform in‑line with project requirements
- Regularly manage complex ‘big’ data using MS Excel, in the form of client‑facing registration status reports, rooming lists, transfer manifests
- Attend and actively lead delegate management elements of internal project team meetings and external client calls/meetings, ensuring important information is disseminated and supplied to the right people
- Create and present delegate management PowerPoint presentations and proposals to clients; consistently strive to generate solutions and fresh ideas to drive projects forward
- Travel on‑site to deliver live events; manage the registration desk, liaise with hotel and transfer contacts, troubleshoot delegate management related items, and actively support overall project team to ensure the event runs smoothly
Skills and Experience
- Detailed‑oriented and analytical, always seeking to maintain the highest quality standards of all work undertaken
- At ease with customer/client relationship management; the ability to communicate confidently and effectively with both internal and external stakeholders via a range of mediums
- Solution‑minded, with a strong ability to keep level‑headed and agile under pressure
- Possess a flexible approach both to the type of work undertaken and working hours as required to meet objectives and client needs (with some contact needed out of office hours)
Tools
- Experience with Event Registration Management Platforms, CMS/CRM systems and databases
- Advanced knowledge of MS Office, particularly Excel and PowerPoint, essential
- Knowledge of GDPR and data protection, essential
- Knowledge of operating Event Registration Management Platforms, CMS/CRM systems and databases, essential
Essential Knowledge
- Minimum four years’ experience in delegate management and/or a strong customer service background
- Working CMS Knowledge
- Experience of working within a fast‑paced creative agency, essential
- Aptitude to handle ‘big’ data and complex analytics/reporting
- Strong client‑facing background
What We Offer
When you join BB, you can expect to enjoy being part of a small agile business which allows decisions to be made quickly and extensive opportunity for growth and development.
We Also Offer The Following Benefits
- Holiday starting at 22 days (plus Bank Holidays) increasing each year
- A day off for your birthday
- Access to Health Assured EAP
- Employer pension contribution, 5% based on you making a personal contribution of 5%
- 4 week sabbatical after 5 years’ service
- Private Medical Insurance after 2 years’ service
- Core hours
- Hybrid working
- Enhanced pay for emergency dependency leave and Maternity
- A Training & Development Fund
- Cycle to Work Scheme
- Subsidised eye tests
- Season Ticket Loan
- Dog Friendly office
Inclusion & Diversity
We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are. We provide equality of opportunity to enable everyone to fulfil their potential.
Senior Delegate Manager employer: Brand Brewery
Contact Detail:
Brand Brewery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Delegate Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the event management industry and let them know you're on the hunt for a Senior Delegate Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its recent projects. Show us that you understand their values and how you can contribute to delivering beyond the expected. Tailor your responses to highlight your experience in delegate management and client relationships.
✨Tip Number 3
Don’t just wait for job postings! Be proactive and reach out directly to companies you admire, like brand brewery. Express your interest in potential roles and share how your skills align with their needs. It shows initiative and could lead to opportunities that aren’t publicly advertised.
✨Tip Number 4
When you land an interview, be ready to discuss your analytical mindset and how you've successfully managed complex data in past roles. Use specific examples to demonstrate your problem-solving skills and ability to keep calm under pressure—qualities that are essential for a Senior Delegate Manager.
We think you need these skills to ace Senior Delegate Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Delegate Manager role. Highlight your experience in delegate management and any relevant projects you've led. We want to see how your skills align with our values and the specific responsibilities of the role.
Show Off Your People Skills: Since this role is all about guest experience, don’t shy away from showcasing your interpersonal skills. Share examples of how you've built strong client relationships or resolved issues in past roles. We love a good story that demonstrates your ability to connect with people!
Be Data Savvy: Given the importance of managing complex data in this position, make sure to mention your experience with MS Excel and any Event Registration Management Platforms you've used. We’re looking for someone who can handle big data like a pro, so let us know how you’ve done this in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at Brand Brewery
✨Know Your Delegate Management Inside Out
Make sure you brush up on your delegate management knowledge. Be ready to discuss your experience with registration processes, client communication, and logistics. Highlight specific examples where you've successfully managed events, as this will show your understanding of the role.
✨Showcase Your Analytical Skills
Since the role requires handling complex data, be prepared to talk about your experience with MS Excel and any relevant tools. Bring examples of how you've used data to improve event outcomes or streamline processes. This will demonstrate your analytical mindset and attention to detail.
✨Demonstrate Your Client Relationship Skills
The ability to foster positive client relationships is key. Think of instances where you've gone above and beyond for a client or resolved a challenging situation. Sharing these stories will highlight your interpersonal skills and solution-minded approach.
✨Be Ready for Scenario Questions
Expect questions that assess how you handle pressure and unexpected challenges during events. Prepare scenarios where you had to think on your feet or adapt quickly. This will showcase your flexibility and problem-solving abilities, which are crucial for the Senior Delegate Manager role.
